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Htek U Series User Manual

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Htek IP Phones UC507 U Series
User Manual
Version 2.20.10.22.4
2020.9
1

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Summary of Contents for Htek U Series

  • Page 1 Htek IP Phones UC507 U Series User Manual Version 2.20.10.22.4 2020.9...

  • Page 2: Notices Information

    Nanjing Hanlong Technology CO., LTD. When this document is made available on www.htek.com, Nanjing Hanlong Technology Co., LTD. gives its right to download and print copies of this content only for private use as a user manual. No parts shall have the right to alter, modify or use as commercial means without prior written permission from Nanjing Hanlong Technology Co., LTD.

  • Page 3: Fcc Statement

    FCC Statement This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

  • Page 4: Table Of Contents

    Table of Content Notices Information ............................ 2 Copyright ............................2 Safety Instructions ..........................2 WEEE Warning ........................... 2 Cleaning .............................. 2 FCC Statement ........................... 3 Table of Content ............................4 Getting Started ............................8 Packing List ............................8 Phone Installation ..........................10 1.
  • Page 5 Call Park ............................ 41 Busy Lamp Field(BLF) ....................... 41 Visual Alert for BLF Pickup ......................42 Audio Alert for BLF Pickup ......................43 BLF List ............................. 43 Share Line ..........................44 Intercom ............................. 45 Intercom Barge .......................... 46 Short Message Service(SMS) ....................46 Voice Mail ..........................
  • Page 6 How to Manually add a Wireless Network? ................87 How to Disable Wi-Fi feature? ....................89 Provision ............................90 Function KeyThe function key ......................... 91 Line Keys ............................91 Line ............................91 Speed Dial ..........................93 BLF ............................93 DTMF ............................94 Prefix ............................
  • Page 7 IPv4............................130 IPv6............................132 IPv4&IPv6 ..........................134 Preference (IPv4/IPv6) ......................135 PC Port ............................ 136 System setting ..........................137 Factory Reset .......................... 137 Pcap Feature ........................... 137 System Log ..........................138 Upgrade ........................... 138 Configuration File ........................140 Optional Accessories with Your Phone ....................141 Headsets ............................

  • Page 8: Getting Started

    Note: This guide mainly takes UC507U IP phones as an example. This user guide contains information for the following HTEK products: UC507U Enterprise HD IP Phones ...
  • Page 9 3. Handset 4. Headset cord 5. Power adapter 6. Ethernet cable 7. Quick installation reference...

  • Page 10: Phone Installation

    Phone Installation UC507U Phone Installation 1. Attach the phone stand 2. Connect the Handset and optional Headset 3. Connect the Network and Power...

  • Page 11: Hardware Components Preview

    Hardware Components Preview UC507U...

  • Page 12: Idle Screen

    Item Description LCD Screen To present all information about the date& time, accounts, soft keys, messages, calls and other some information. Power Indicator LCD To indicate the power status Line keys To be configured as different function. Soft keys Quickly access the functions displayed on the screen. The soft keys will change according to your current operation.

  • Page 13: Initialization Process

    Idle Screen UC507U Idle Screen 2.Notice 5.Default Account 1.Date&Time 3.Line keys 7.Wallpaper 6.Multipage key 4.Soft keys 2.Notice Name Description It is the area that displays the current set date and time of the 1. Date & Time phone. It is the area to display the phone’s notifications such as missed 2.

  • Page 14: Status

    After your phone has been powered up, the system boots up and performs the following steps: Automatic Phone Initialization. The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display “Booting”. Then show “Initializing “during the initialization,,and all the indicators on the phone LCD are always on. ·...
  • Page 15 3. Press Menu→ Status→ Network→ IPV4 4. Press Menu→ Status→ Network→ IPV6 5. Press Menu→ Status→ Accounts (UC507U support 16 accounts，UC924U support 12 accounts,UC923U support 8 accounts)l.;...

  • Page 16: Registration

    To view the phone status via Web interface: 1. Login webpage 2. Input the IP Address in the web browser. 3. Input the user name (default is admin), password (default is admin). 4. Login successfully. View the information of Version, Account Status and Network. Note: The PC and phone should be in the same segment.
  • Page 17 Note: If there is a port of sip server, you need to press “1” on the keypad, then you will find the “:”. Additional Information When the current input method is ABC/abc/2ab, Pressing “1”, you will find “1 , . ? : ;” Pressing “0”, you will find “...
  • Page 18 5. Click to save the configuration. 6. Click Account→ Basic. 7. Select the desired account from the pull-down list of Account field. 8. Select Yes for Account Active. 9. Select the desired Profile. 10. Fill in the SIP User ID, Authenticate ID, Authenticate Password and other account information. 11.
  • Page 19 3. Fill in the Primary SIP Server and other profile information. 4. Select Yes for the DHCP SIP Server and select the SIP Transport. 5. Click to save the configuration. 6. Click Account→ Basic. 7. Select the desired account from the pull-down list of Account field.

  • Page 20: Getting Familiar With Your Phone

    8. Select Yes for Account Active. 9. Select the desired Profile. 10. Fill in the SIP User ID, Authenticate ID, Authenticate Password and other account information. 11. Click to save the configuration. Note: 1. All fields with must be filled. 2.

  • Page 21: Led Instruction

    Voice mail Record Text message Stop Recording Mute Group Listening Multipaging Volume is 0 ParkRetrieve SRTP Share Line Hold(DSS key) hold Dialed/PickUp Bluetooth mode is on Bluetooth headset is both Received calls paired and connected Missed calls Forward Wifi obtaining Wi-Fi connection is Conference successful...

  • Page 22: Line Led (Line Key Set As Line)

    LED Status Description Blinked green Ringing or have missed call Steady Green Idle status (Power on) Powered off Line LED (Line Key set as Line) LED Status Description Slowly-flashing green The call is placed on hold. Steady Green Off hook or during a conversation. Fast-flashing red The line receives an incoming call.

  • Page 23: User Interface

    a member of the SCA group in progressing Blinked green every 500ms status Other member of the SCA group’s led status Stay red when a member of the SCA group is in progressing status. Blinked red every 100ms Alerting a member of the SCA group in active status Stay green when there is an incoming call designated for the SCA group...

  • Page 24: Call Features

    DHCP Time Ring Tone Headset Bluetooth(Support UC507U) Wi-Fi(Support UC507U) Font Size Text Scroll Accounts Network Advanced Phone Setting Setting Auto Provision Wallpaper Display Screensaver Backlight Factory Function Restart Others Reboot Call Features Basic Call Features Place a Call There are three ways to dialing a call: Handset, Headset and Hands-free loud speaker. To place a call by Handset: 1.

  • Page 25: End A Call

    To place a call by hands-free speakerphone: 1. Press the , or press the Line key, then you can hear the dial tone. 2. Press the number. 3. Press or press the Send soft key, then the call is sending. To place a call by call history or Directory via Phone interface: 1.

  • Page 26: Incoming Call Show Mode

    To receive a call by headset Press and now the conversation is built. To receive a call by hands-free speakerphone 1. Option 1: Press directly. 2. Option 2: Press Answer soft key. 3. Option 3: Press the Line key (flashes red). Moreover, some other action can be done by soft key when the call is coming.

  • Page 27: Call Hold

    To disable Auto Answer via Web interface: 1. Click Profile→ Advanced 2. Select the desired profile from the pull-down list of Profile in the Profile field. 3. Choose No for the Auto Answer. 4. Click to save the configuration. Call Hold When using the Hold feature, the Hold icon will show on the display.
  • Page 28 2. Enter the number that transfers to, and press the Send soft key or 3. Start the second conversation, then press or Transfer soft key, and now transfer is completed. NOTE: To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains.
  • Page 29 Hold transfer on Three Way conference: 1. Login webpage, and click Setting→ Preference→ Three Way Call Release Type: Transfer. 2. When acting as the initiator of the three-way conference, the IP Phone presses the End Call soft key or on-hook to exit the conference in the process of talking. 4.

  • Page 30: Call Conference

    request. 3. BYE for the call The phone will not release the call until receiving BYE from the server. Call Conference This IP Phone supports up to 5-way conference. 5-way conference 1. Assuming that call party A and B are in conversation. A wants to bring C, D and E in a conference 2.

  • Page 31: Call Forward

    Call Forward This phone supports static forward (always forward, busy forward and no answer forward) and dynamic forward. To configure static forward To configure always forward via Phone interface: With this feature, all incoming calls will forward immediately to configured number. 1.
  • Page 32 2. Press to select the Enable choice 3. Enter the Forward To number and After Ring Times. 4. Press or Save soft key to save the configuration. When the Forward feature is enabled, the Icon will display on Top of the LCD. To configure Forward via Web interface 1.
  • Page 33 To cancel the forward feature via Phone interface 1. Option 1: To press the key to disable the forward feature. 2. Option 2: Press Menu→ Features→ Forward→ Always/Busy/No Answer a. Press to select the Disable choice b. Press or Save soft key to save the configuration. To cancel the forward feature via Web interface 1.

  • Page 34: Call Return

    Note: 1. If the Programmable Key or line key is set as BLF, when an incoming call ringing, press this BLF key directly to realize the dynamic forward. 2. You can choose a desired forward number from the Directory when you press the Forward key.

  • Page 35: Call Waiting Tone

    1. Click the Setting → Preference → Busy Tone Timer (0~5s):0 Call Waiting Tone To enable the Call Waiting and Call Waiting Tone via Web interface 1. Click Setting→ Features 2. Select Call Waiting: On and Call Waiting Tone: On To Change the Call Waiting Tone time via Web interface 1.

  • Page 36: Reject Anonymous

    3. Enter the Call On Code (optional), Call Off Code (optional). 4. Press or Save soft key to save the configuration. To cancel anonymous call feature via Phone interface 1. Press Menu→ Features→ Anonymous Call→ Account ID 1/ 2 2. Press key to select the Disable choice in Anonymous Call filed.

  • Page 37: Call Mute

    Call Mute When you use the Mute feature, the other parties will not hear your voice while you can hear their voice. Call mute applies to all modes (handset, headset, and speakerphone). To mute the call during a call (including a conference call) 1.

  • Page 38: Hot Line

    Hot Line To configure Hot Line via Phone interface 1. Press Menu→ Features→ Hot Line 2. Enter the Number and HotLine Delay time (as present, we support off hook auto dial). 3. Press or Save soft key to save the configuration To configure Hotline auto dial via Web interface 1.
  • Page 39 If you press OK, your LCD will prompt Auto Redial Interval and Auto Redial Times. To configure Auto Redial via Web interface 1. Click Setting→ Features→ Auto Redial 2. Select On or Off for the Auto Redial. 3. Fill in the number 1~300 seconds for the Auto Redial Interval. 4.

  • Page 40: Advanced Call Features

    Advanced Call Features Call Pickup With this feature, you can pick up the set line when it ringing. To configure Direct Pickup code via Web interface 1. Click Account→ Basic. 2. Select the desired account from the pull-down list of Account in the Account field. 3.

  • Page 41: Call Park

    3. Enter the targeted Number in the Value field. 4. Press key to select the Account ID. 5. Press or Save soft key to save the configuration To configure the Group Pickup via Web interface 1. Click Function Keys→ Line Key. 2.

  • Page 42: Visual Alert For Blf Pickup

    2. Press key to select the BLF in the type field. 3. Enter the targeted Number in the Value field. 4. Press key to select the Account ID. 5. Enter the Pickup Code. 6. Press or Save soft key to save the configuration. To configure a BLF key via Web interface 1.

  • Page 43: Audio Alert For Blf Pickup

    To configure BLF via Web interface 1. Click Function Keys→ Line key 2. Select the desired Line. 3. Type selection as BLF. 4. Fill in the required BLF value. 5. Fill in the required pickup code for the extension number. 6.

  • Page 44: Share Line

    Share Line Htek IP Phone supports “Shared Call Appearance” by Broadsoft and XCast standard. This feature allows members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line. When there is an incoming call designated for the SCA group, all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered in the group.

  • Page 45: Intercom

    5. Select the desired profile from the pull-down list of Profile in the Profile field. 6. Select the SIP Server Type. 7. Click to save the configuration. To configure Line key via Phone interface 1. Press Menu→ Features→ Function Keys→ Line keys as Function Keys→ Line Key1(for example) 2.

  • Page 46: Intercom Barge

    1. Login webpage, and click Profile→ Advanced 2. Select the desired profile from the pull-down list of Profile in the Profile field. 3. Select Yes for the “Allow Auto Answer By Call-Info” 4. Click the button to save the configuration. Note: This feature is not available on all servers.

  • Page 47: Voice Mail

    To send SMS via Phone interface: 1. Click Menu→ Messages→ SMS→ Set SMS 2. Enter the contents in the white field. 3. Press the Send button. 4. Select the account in the From field (from which account the SMS sent) 5.
  • Page 48 To configure the Voice Mail feature via Web interface: 1. Click Account→ Basic. 2. Select the desired account from the pull-down list of Account in the Account field. 3. Fill in the Voice Mail UserID. 4. Click to save the configuration. To configure a Voice Mail key via Phone interface: 1.

  • Page 49: Using The Hot Desking

    Note: 1. This feature is not available on all servers. For more information, contact your system administrator. 2. Before listening to voice mails, make sure the voice mail access code has been configured. 3. When all new voice mails are retrieved, the power indicator LED, voice mail indicator LED and targeted Line Key LED will go out.

  • Page 50: Automatic Call Distribution(Acd)

    The ACD feature on the Htek IP Phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users.

  • Page 51: Local Directory

    Local Directory In the directory, you can add or delete your friends, business partner or anyone others’ phone No., so you will not forget their number. Or put some anonymous phone No. in the blacklist to prevent from being disturbed. The local Directory can add up to 10000 contacts. Contact Groups Adding Contact Groups To organize your contacts and make them easier to find, you can add additional groups in the Local...

  • Page 52: Managing The Local Directory Contacts

    4. Select the Detail and press OK soft key or press 5. Edit the group information. 6. Press the Save softkey or press to save the configuration. Deleting Contact Groups When deleting a contact group, the Contacts group will not be deleted. To delete Contact Group in the Local directory 1.
  • Page 53 5. Press the Save softkey or press to save the configuration. To add contacts from history via Phone interface: 1. Press History soft key or press Menu→ History→ All/ Missed/ Received/ Dialed/ Forwarded Calls 2. Press to select the targeted one. (Press switched among the All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls).
  • Page 54 Viewing Contacts To view Contacts in the Local Contacts: 1. Select Directory or navigate to Menu -> Directory -> Local Contacts 2. Select the desired contact group or Contacts. 3. Press Enter soft key or press Editing Contacts You can update your contacts' information. To edit Contacts in the Local Contacts: 1.

  • Page 55: Moving A Local Directory Contact To Blacklist

    3. Press Enter soft key or press 4. Press the Option soft key. 5. Select the “Delete” option and press the OK or And prompt “Are you sure to delete this item?”. Press OK soft key or Deleting All Contacts You can delete all contacts from theLocalDirectory.
  • Page 56 When you place a call from the contact, the phone idle screen will show the contact photo.

  • Page 57: To Import Or Export The Contact List

    Note: The size of each photo file cannot exceed 10KB,and the size does not exceed 100x100 pixels. Contacts photo server The user can obtain the latest photo of the corresponding account contact through the server. First, click Setting→ Preference, and fill in the Contacts Photo Server path (e.g. http://192.168.1.18/photo/). Maximum length of contact photo server parameter 255.

  • Page 58: Blacklist

    To export a CSV file of contact list via Web interface: 1. Click on Directory→ Directory 2. Click to export the contact list. Note: If the XML file or CSV file has more than 1000 contacts, the phone will only upload 10000 contacts.

  • Page 59: Viewing Blacklist Contacts

    Viewing Blacklist Contacts You can view the blacklist contacts from the Blacklist on your phone. To view blacklist contact via phone interface: 1. Select Directory or navigate to Menu -> Directory -> Blacklist. Editing a Blacklist Contact You can update your blacklist contacts' information. To edit a blacklist contact via phone interface: 1.

  • Page 60: Moving A Blacklist Contact To The Local Directory

    again. To delete all blacklist contact via phone interface: 1. Select Directory or navigate to Menu -> Directory -> Blacklist. 2. Press the Option soft key,and select the Delete All. 3. Press the OK soft key and a pop-up box "Are you sure to delete this item?". 4.

  • Page 61: Ldap Phonebook

    To check the contacts via Phone interface: 1. Press Directory→ Remote Contacts or Menu→ Directory→ Remote Contacts, and then you can see the item you set. 2. Select the item and press Update. 3. After updating completely, press Enter and you will find the detail. Note: Every remote phonebook, only supports 10000 contacts.
  • Page 62 Following is the example screenshot for the configuration. To configure LDAP Key via Web interface: 1. Click Function Keys→ Line Key→ choose Line Key2(for example) 2. Select LDAP in the type field. 3. Click to save the configuration. To Configure LDAP Key via Phone interface: 1.

  • Page 63: Call History Setting

    To search contact in LDAP contacts: 1. Click the Directory soft key on Idle interface. 2. Select the LDAP Contactst and click Enter. 3. Enter the first character or more of contact’s name or number. 4. With the search content to match the contact will be automatically displayed on the LCD within 5 seconds.
  • Page 64 To view the call history via Phone interface: 1. Press the History soft key or press Menu→ History→ All/ Missed/ Received/ Dialed/ Forwarded Calls. The LCD screen displays All Calls list. 2. Press to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls.
  • Page 65 To delete all entries from the call history list via Phone interface: 1. Press the History soft key or press Menu→ History→ All/ Missed/ Received/ Dialed/ Forwarded Calls. 2. Press to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls.
  • Page 66 To Dial a call from Call History via Web interface: 1. Click Directory→ Call History 2. Select the desired history item, and click Tel Number. 3. Then the call is dialed on phone.

  • Page 67: Audio Settings

    Audio Settings Ring Tone You can adjust the type and volume of the ring tone. To adjust the Ring Tone Type via Phone interface: 1. Press Menu→ Settings→ Basic Setting→ Ring Tone. 2. Press to select the aimed one. 3. Press or Save soft key to save the configuration.
  • Page 68 To adjust the Ring Tone Type via Web interface 1. Setting→ Preference→ Ring Tones 2. Select the wanted one and enter the Ring Volume 3. Click to save the configuration. To configure Distinctive Ring Tone via Phone interface 1. Press Directory→ Local Contacts/ LDAP 2.

  • Page 69: Volume

    Volume You can adjust the volume for the phone by the volume keys: To adjust the Ring tone volume via Phone interface: 1. Option 1: To press on the idle page 2. Option 2: To press during the call is ringing. To adjust the handset volume via Phone interface: To press during a call in handset mode.

  • Page 70: Voice Mail Tone

    To adjust the speaker Volume via Phone interface: To press during a call in speaker mode. Voice Mail Tone This option can set whether to play the beep for phone's voice mail. 1. Login webpage, and click the Setting→ Preference 2.

  • Page 71: Play Hold Tone Delay

    Play Hold Tone Delay When you hold the phone. How many seconds to play beep? 1. Login webpage, and click the Setting→ Preference 2. Set the value for Play Hold Tone Delay. 3. Click for the setting. Voice Handfree AGC agc is the automatic gain control, which amplifies the sound according to the loudness of the speech during use.

  • Page 72: Volume Amplification

    Volume Amplification Handset Send Volume： Control the agc increase,the size of the sound sent from the mic to the opposite end(agc is enabled by default). To configure Handset Send Volume via Web interface: 1. Click Setting → Voice 2. Select the desired value in the Handset Send Volume field. 3.
  • Page 73 Handfree Send Volume：The control is fixed gain (non-agc). When Handfree AGC is selected as enable, the value of Handfree Send Volume does not work, and the work of controlling the sound is completed by agc; only when Handfree AGC is selected as disable, the value of Handfree Send Volume will be issued.

  • Page 74: Bluetooth

    Only when the volume adjustment on the LCD is greater than +7, the extra loud will take effect. Bluetooth Htek IP Phone Model UC507U support the Bluetooth feature. UC507U connect to a wide range of Bluetooth Headset, compatible with Bluetooth specification V4.0 and backwards compatible with 1.1, 1.2, 2.0 and 3.0.

  • Page 75: To Configure The Headset Mode Via Web Interface

    3. Choose the ”Use Headset” or “Speaker&Headset” from “Ringer Device For Headset” option. 4. Press the save soft key to save the configuration. To configure the headset mode via web interface: 1. Login the phone’s webpage (Username: admin, Password: admin) 2.

  • Page 76: How To Activate Bluetooth

    How to Activate Bluetooth? To activate Bluetooth via Phone interface: 1. Find Menu then navigate as follows: Menu->Settings->Basic Setting->Bluetooth: 2. Press the save soft key to save the configuration. 3. You will see the Bluetooth icon on phone’s homepage status bar during the idle status. (This icon means that phone has no pair the Bluetooth device) How to Pair the Bluetooth Headset to the Phone? Open the Bluetooth pairing mode on Bluetooth headset:...

  • Page 77: How To Scan The Bluetooth Headset Device On Phone Interface

    The Bluetooth headset is in pairing mode. How to scan the Bluetooth headset device on phone interface: 1. Select "Paired Bluetooth Device". Press the "Scan" button on phone interface: 2. The phone will enter the scan interface,the phone starts searching for Bluetooth headsets within the working range of 10 meters (32 feet).
  • Page 78 5. If the Bluetooth Device is connected/paired successfully, you will see the ”Connect Success!” and connected successfully icon; 6. If you want to disconnect with this Bluetooth device, you can press the “Enter” button, then press the...

  • Page 79: How To Edit Device Information

    “Disconnect” button. 7. When you back to idle interface, you will see the connected successfully icon: How to edit device information? How to edit device information on phone interface: 1. Find Menu then navigate as follows: Menu->Settings->Basic Setting->Bluetooth: Edit Device Information.

  • Page 80: How To Answer An Incoming Call

    2. Press the enter button, you can edit the Device Name: Note: The phone must be in the headphone mode to normally use the Bluetooth function. How to answer an incoming call? With the Bluetooth headset paired, press the multifunction key on the Bluetooth headset to answer an incoming call.

  • Page 81: How To Ending Calls

    How to Ending Calls? To end a call: With the Bluetooth headset paired, press the multifunction key on the Bluetooth headset to end a call. WIFI Only UC507U and UC924U support WiFi function which allows users to experience the flexible deployment.

  • Page 82: How To Connect The Uc507U To An Available Wireless Network

    3. Press the Save button to save the configuration. How to Connect the UC507U To an Available Wireless Network? Connect to an available wireless network via Phone interface: 1. Find Menu then navigate as follows: Menu->Settings->Basic Setting->Wi-Fi: Available Network(s)
  • Page 83 2. Press the Enter button, you will see many available wireless networks: 3. You can press the “scan” button to scan the wireless network. 4. You can press the “Detail” button to view a wireless network’s detail information. 5. Choose desired wireless network and then press the “Connect” button:...
  • Page 84 6. You must enter the wireless network’s password: 7. If the wireless network’s password is correct, the wireless network will connect successfully:...

  • Page 85: How To View Wireless Network Status

    How to view Wireless Network status? 1. You will see the wireless network connected successfully icon when phone connects wireless network successfully and back to idle interface: 2. You can see the wireless network’ detail information as follow: Menu->Status->Information:...
  • Page 86 Or as follow: Menu->Settings->Basic Setting->Wi-Fi: wireless status:...

  • Page 87: How To Disconnect Wireless Network

    How to Disconnect Wireless Network? Disconnect wireless network via Phone interface: 1. Find Menu then navigate as follows 2. Menu->Settings->Basic Setting->Wi-Fi: The Storage Network: How to Manually add a Wireless Network? Add a Wireless Network Manually via Phone interface: 1. Find Menu then navigate as follows: Menu->Settings->Basic Setting->Wi-Fi: The Storage Network:...
  • Page 88 2. Press the “Add” button to add a wireless network:...

  • Page 89: How To Disable Wi-Fi Feature

    Select a Security Mode Enter the desired wireless network (SSID) If the wireless network is secure, please enter its password in the password field. 3. Press the “Save” button to save the configuraion: You can choose this wireless network to connect it. Note: Contact your network administrator for the Wi-Fi password.

  • Page 90: Provision

    Provision Provision can be assigned to the phone in batches, which can be used in provisioning a large number of IP Phones to access the same Wi-Fi. Provision can be configured using the configuration file or phone. For more details, you can refer to Htek_IP_Phones_Administrator_Guide. To configure the Wi-Fi type via Phone interface: 1.

  • Page 91: Function Keythe Function Key

    Note: When you connect the Ethernet cable, you can enable the Wi-Fi feature. But you have to disable the Wi-Fi feature if you want to use the wired network. Wi-Fi that is designated by the server will override the user-defined Wi-Fi. Function KeyThe function key The function key supports the Line Label Length, Line Page Indicator, BLF list MODE, line key as cancel, BLF blink.
  • Page 92 Line type. If set to Lock Mode, the DSSKey at the corresponding location will be locked (not configurable). Float mode: The multiple paging will automatically skip to the page of blinking Line Key.

  • Page 93: Speed Dial

    To configure Line feature via phone interface 1. Press Menu→ Features→ Function → Line→ Line Key1(for example) 2. Press key to select the Line in the type field. 3. Select the Account ID. 4. Press or Save soft key to save the configuration. Then the selected Line Key will work as Line.

  • Page 94: Dtmf

    Phone up directly. 3. When the monitored extension is calling or in a conversation, the light is steady red. To configure a BLF key via phone interface 1. Press Menu→ Features→ Function→ Line Keys as Function Key → Line Key1(for example). 2.

  • Page 95: Prefix

    4. Click the to save the configuration. Prefix If the key is configured as Prefix key, you can set the number prefix (e.g. Before the number plus 9), then you don't input 9, press the key and 9 will display on the LCD interface. To configure the Prefix via Phone interface 1.

  • Page 96: Xml Group

    XML Group When use the XML Group feature, press the key and enter the Remote Contacts interface quickly. To configure the XML group via Phone interface 1. Press Menu→ Features→ Function→ Line Keys as Function Key→ Line Key2(for example) 2. Press key to select the XML Group in the type field.

  • Page 97: Network Directories

    Network Directories When using the BroadSoft Directory feature, by just pressing the key you can enter the Broadsoft Contacts interface its fast and convenient. To configure the Network Directories via Phone interface 1. Press Menu→ Features→ Function Keys→ Line Keys as Function Keys→ Line Key2(for example) 2.

  • Page 98: Conference

    Conference The Htek IP Phone supports up to 5-way conference. You are allowed to configure the line key to be used as a conference key. To configure the Conference via Phone interface 1. Press Menu→ Features→ Function Keys→ Line Keys as Function Keys→ Line Key2(for example) 2.

  • Page 99: Transfer

    To configure the Forward via Phone interface 1. Press Menu→ Features→ Function Keys→ Line Keys as Function Keys→ Line Key2(for example) 2. Press key to select the Forward in the type field. 3. Enter the Number to forward to in the Value field. 4.

  • Page 100: Hold

    4.Click the button to save the configuration. Hold The key can be configured as a hold key. You can use this key to hold and resume a call during the conversation. To configure the Hold via Phone interface 1. Press Menu→ Features→ Function Keys→ Line Keys as Function Keys→ Line Key2(for example) 2.

  • Page 101: Redial

    To enable DND feature Press the DND key when the phone is idle status, and then DND icon is shown on the LCD. To disable DND feature Press the DND key again, then there is no DND icon on the LCD. Redial If the key is configured as Redial key, you can redial the last placed call from the IP Phone.

  • Page 102: Url Record

    To configure the Record via Web interface 1. Click Function Keys→ Line Key. 2. Select the desired Line Key and select Record in the type field. 3. Click the button to save the configuration. Note: Please contact the system administrator whether support this feature or not. URL Record The phone sends HTTP URL request to trigger a recording.

  • Page 103: Paging

    Note: Please contact the system administrator whether support this feature or not. Paging With this feature, you can call a paging group directly. To configure the Paging via Phone interface 1. Press Menu→ Features→ Function Keys→ Line Keys as Function Keys→ Line Key2(for example) 2.

  • Page 104: Public Hold

    To configure the Group Listening via Web interface 1. Click Function Keys→ Line Key. 2. Select the desired Line Key and select Group Listening in the type field. 3. Click to save the configuration. Public Hold The key can be configured as a public hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold or resume a call.

  • Page 105: Zero Touch

    3. Click the button to save the configuration. Note: Please contact the system administrator whether support this feature or not. Zero Touch You can use this key feature to configure auto provision and network parameters quickly. To configure the Zero Touch via Phone interface 1.
  • Page 106 Sending RTP Stream To configure a Multicast Paging key via Phone interface 1. Press Menu→ Features→ Function Keys→ Line Keys as Function Keys→ Line Key2(for example). 2. Press or Switch soft key to select the Multicast Paging in the type field. 3.
  • Page 107 1. Click Directory→ Multicast Paging 2. Select the desired codec from the pull-down list of Multicast Codec 3. Click the button to save the configuration. Listening Address To configure multicast listening addresses via Web interface: 1. Click Directory→ Multicast Paging. 2.

  • Page 108: Programmable Key

    Programmable Key Soft Keys, Navigation Keys and Hard Keys are Programmable. You can define them as some other features rather than the default in idle status. And please note that if the blank is gray, it means that the type is not editable. Customizing the Soft Keys You can customize the soft key functions displayed at the bottom of the phone screen.

  • Page 109: Customizing The Hard Keys

    Customizing the hard Keys You can customize the hard keys on the phone, such as navigation keys, volume keys, voicemail, headset, mute, Speaker, conference, HOLD, transfer. To configure the hard keys via Web interface: 1. Click webpage -> Function keys -> Programmable Key 2.

  • Page 110: Customizing Your Phone

    4. (Optional.) Enter the string that will appear on the phone screen in the label field. 5. (Optional.) Select the desired line from the Account ID field. 6. (Optional.) Enter the corresponding value in the Value field. 7. Click button to save the configuration. 8.

  • Page 111: Language

    To change to password via Web interface 1. Management→ Password 2. Fill in the value (Maximum length of Current Password/New Password/Confirm Password) 3. Click to save the configuration. Note: When you use the web interface, default: username: admin password: admin Language The default Phone interface language is English.

  • Page 112: Wallpaper

    To change the language via Web interface 1. Setting→ Preference→ Web Language & LCD Language 2. Select the necessary one. 3. Press to save the configuration. Note: All languages may not be available for selection. The available languages depend on the language packs currently loaded to the IP phone. Wallpaper To change wallpaper, go by the following steps: To change the wallpaper via Phone interface:...
  • Page 113 To change the wallpaper via Web interface: 1. Click Setting→ Preference 2. Select the desired wallpaper picture to upload. 3. Click to save the setting. To delete the wallpaper via Web interface: 1. Click Setting→ Preference 2. Select the desired wallpaper to delete. 3.

  • Page 114: Screen Saver

    Screen Saver There are four types of screen saver: Time & Logo, Time Only, Photo Switch and Static Photo. Time & Logo: when the screensaver works, it will show Time and logo in turns. Time Only: when the screensaver works, it will only show Time Photo Switch: all screensaver pictures display one by one.
  • Page 115 To upload screen saver via Web interface: 1. Setting→ Preference 2. Choose the picture wanted to use as screen saver 3. Click to save the upload picture To delete upload screen saver phone via Web interface: 1. Setting→ Preference 2. Select the photo that to delete. 3.

  • Page 116: Backlight

    To wake up screen saver via Web interface: 1. Setting→ Preference 2. Choose Dial First Digit: Screensaver Wakes up or Screensaver Wakes up and Dial 3. Click to save the configuration. Note: 1. The upload Photo size should be less than 2MB, name length should be less than 48 characters, and the File name should be letters, numbers or underline '_' and photo number should be less than 9.
  • Page 117 To configure time and date manually via Phone interface 1. To press Menu→ Settings→ Basic Setting→ Time & Date→ Manual 2. Press to change the right time, or you can input the right time. 3. Press Save soft key to save the configuration. To configure the Time &...
  • Page 118 To configure the DHCP time via Phone interface 1. To press Menu→ Settings→ Basic Setting→ DHCP time 2. Press or Switch soft key or press and press to change between Disable and Enable. 3. Press Save soft key to save the configuration. To configure the DHCP Option 100 via Web interface: 1.
  • Page 119 To change the Time Zone and Date Display Format via Web interface 1. Setting→ Date & Time 2. Select the necessary one. 3. Click to save the configuration. To change the SIP Date Override Time via Web interface 1. Setting→ Date & Time→ SIP Date Override Time 2.

  • Page 120: Led Status Setting

    Note: If the IP Phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, please contact your system administrator for more information. Daylight Saving Time Daylight Saving Time (DST) is the practice of temporary advancing clocks during the summertime so that evenings have more daylight and mornings have less.

  • Page 121: Dial Plan

    To cancel # as Send key via Phone interface: 1. Press Menu→ Features→ # as Send key 2. Press key to select the Disable choice. 3. Press or Save soft key to save the configuration. To configure # as Send key via Web interface: 1.

  • Page 122: Phone Lock

    2. Select the desired account from the pull-down list of Account in the Account field. 3. Fill in the value in Dial Plan field (Maximum length 1024). 4. Click to save the configuration. Note: 1. Illegal input will fall back to default: {[x*]+}, illegal characters refer to all characters not within {}.

  • Page 123: Emergency Call

    type: All keys, Menu Key, Function Key, Lock & Answer 3. Press Save soft key to save the configuration. To disable Keypad Lock via Phone interface: 1. Press Menu→ Settings→ Advanced Setting→ Phone Setting→ keypad Lock 2. Press key or Switch or press and press to change to choose Disable.

  • Page 124: Action Url

    Note: If multiple emergency calls are configured, they can be separated by commas. For example: 110,119,120. Action URL To configure action URL via Web interface: 1. Click Setting→ Action URL 2. Fill in the needed values in the designated blank spaces. 3.

  • Page 125: Softkey Layout

    Softkey Layout This feature mainly defines which shown on the soft key in some status. For example, what the soft key displays when dialing, or talking. To configure Soft key via Web interface: 1. Click Setting→ Softkey Layout 2. Select Enable for Custom Softkey 3.

  • Page 126: Settings

    Note: When there are more than 5 items in the Enable field, the last soft key will display More, and last two item will show on the next page of soft key, you can check by press More. Settings General Settings Dial-Now Timeout Dial-Now Timeout means that when you enter the number which is matching with dial plan, it will dial out automatically after some time when you stop entering the number.

  • Page 127: No Key Entry Timeout

    No Key Entry Timeout No Key Entry Timeout means that when you enter the number, it will dial out automatically after some time when you stop enter the number. To configure No Key Entry Timeout via Web interface: 1. Click Setting→ Preference 2.

  • Page 128: Auto Logout Time

    Note: 1. If it is turned on again, the missed call count during the closed period will not be displayed immediately but will be displayed together after the missed call count is increased again. 2. The data before closing Miss call will be cleared. To configure Show Missed Calls via Web interface: 1.

  • Page 129: Detect Ip Conflict

    Detect IP Conflict The IP phone will detect whether there is an IP conflict after obtaining the IP address. If so, it will prompt the IP conflict in the LCD pop-up box; you can select “Cancel” to ignore it or “Reboot” to let the phone re-request an IP address.

  • Page 130: Network Setting

    Network setting Htek IP Phone supports IPv4, IPv6, IPv4&IPv6.They have three mode of Network: DHCP, Static, and PPPoE. The default mode is DHCP, it will obtain IP address and other information automatically. If your phone cannot contact a DHCP server for any reason, you need to configure a static IP address manually.
  • Page 131 To configure DHCP via Phone interface: 1. Press Menu→ Settings→ Advanced Setting (password: admin)→ Network→ WAN Port→ IPv4→ DHCP mode. 2. Click Save and the pop-up box shows "System will reboot, Are you sure?".. To configure a static IP address via Phone interface: 1.

  • Page 132: Ipv6

    IPv6 If you set IP Mode to IPv6, IP phone will use IPv6 address. IPv6 has two network modes: DHCP, Static IP Address. To configure IPv6 via Phone interface: 1. Press Menu→ Settings→ Advanced Setting (password: admin)→ Network→ WAN Port→ IP Port Mode.
  • Page 133 To configure IPv6 via Web interface: 1. Click Network→ Basic→ Internet Port 2. Select IPv6 for Internet Port. 3. Click for the setting. To configure DHCP via Phone interface: 1. Press Menu→ Settings→ Advanced Setting (password: admin)→ Network→ WAN Port→ IPv6→ DHCP mode.

  • Page 134: Ipv4&Ipv6

    To configure Network via Web interface: 1. Click Network→ Basic→ IPv6 Setting 2. Select the desired Type: DHCP, Static IP Address. 3. Fill in the required fields. 4. Click and the pop-up box shows "System will reboot, Are you sure?". IPv4&IPv6 If you set IP Mode to IPv4&IPv6, IP phone will support both IPv4 and IPv6 address.

  • Page 135: Preference (Ipv4/Ipv6)

    To configure IPv4&IPv6 via Web interface: 1. Click Network→ Basic→ Internet Port 2. Select IPv4&IPv6 for Internet Port. 3. Click for the setting. Note: Wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. For more information about these parameters, contact your system administrator.

  • Page 136: Pc Port

    To configure Preference via Web interface: 1. Click Network→ Basic→ Internet Port → Preference (IPv4/IPv6) 2. Select IPv4 or IPv6 as you prefer. 3. Click for the setting. 4. If change the Preference on webpage, a warning window will pop up, "Network settings have been changed, are you sure reboot the phone to save changes?"...

  • Page 137: System Setting

    Note: The As Bridge mode is selected by default, and the “Connect to Expansion Module”mode is only required when the phone is connected to the expansion module. System setting Factory Reset To set Factory Reset via Phone interface 1. Press Menu→ Settings→ Advanced Setting (default password: admin)→ Phone Setting→ Factory Reset 2.

  • Page 138: System Log

    HTTP, respectively. “Firmware Server Path” needs to be set to a valid URL of a HTTP server, server name can be in either FQDN or IP address format. Here are examples of some valid URL. e.g. firmware.mycompany.com:5688/Htek e.g. www.mycompany.com:5688/fm/Htek e.g. 218.2.83.110...
  • Page 139 6. Restart the UC507U, IP Phone will restart and auto-get firmware files from HTTP server. NOTES: Htek recommends end-user use the Htek HTTP server. For large companies, we recommend  to maintain their own TFTP/HTTP/FTP/HTTPS server for upgrade and provisioning procedures.

  • Page 140: Configuration File

    Configuration File To download configuration file 1. Click Management→ Configuration→ Configure File 2. Click the , then you can get a file: cfg.xml or cfg.bin. To restore a configuration file 1. Click Management→ Configuration→ Configure File 2. Select the xxx.xml or xxx.bin file, and then Click the , then IP Phone will reboot.

  • Page 141: Optional Accessories With Your Phone

    Optional Accessories with Your Phone Headsets The phone supports wired headset and Bluetooth headset to place and answer calls. You can use only one headset at a time. Note:Bluetooth headset is only supported by UC507U. Bluetooth Headset You can use a Bluetooth headset to handle calls on the phones. For more information, refer to the documentation from your Bluetooth headset manufacturer.

  • Page 142: Expansion Module

    The expansion module is a console you can use to connect to a phone to add additional Ext keys and expand the functions of your phone. For more information about the expansion module UC46, please contact technical support, refer to the Htek expansion module UC46 user guide. Connecting the Expansion Module Note:Expansion module is only supported by UC507U.
  • Page 143 module,as shown in the figure below, showing the relevant version information.

  • Page 144: Troubleshooting

    Troubleshooting Troubleshooting Why is the phone LCD screen blank? Ensure your phone is properly plugged into a functional AC outlet.  Ensure that the phone isn't plugged into a plug controlled by a switch that is off.  If the phone is plugged into a power strip, try plugging it directly into a wall outlet ...

  • Page 145: How To Download Xml Configuration

    Troubleshooting How to download XML Configuration? Click Management→ Configuration→  How to Import Trusted CA certificate? Click Management→ Trusted CA ...

  • Page 146: How To Import Server Ca Certificate

    Troubleshooting How to Import Server CA certificate? Click Management→ Server CA ...

  • Page 147: How To Use Vlan

    5. Supported TLVS of IP Phones 6. Configuring LLDP Feature 7. DHCP VLAN 8. Open the DHCP VLAN on the Htek IP Phones 9. VLAN under Bridge Mode 10. VLAN under NAT Mode How to Set LCD and Web GUI?

  • Page 148: How To Make Ringtone

    Troubleshooting How to make Ringtone? Click Make Ring Tones.  How to use Open VPN? Click Open VPN Guide.  Provisioning Guide on Free PBX Click FreePBX Configuring Guide.  Redundancy Server Click Redundancy Server.  How to Use Auto Provision Phonebook? Click Phonebook.

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