Assistance Or Service - KitchenAid YKERI201 Use & Care Manual

Oven temperature too high or too low
Does the oven temperature calibration need adjustment?
See "Oven Temperature Control" section.
Display shows messages
Is the display showing "SET CLOCK"? There has been a
power failure. Clear the display. See "Display(s)" section. On
some models, reset the clock, if needed. See "Clock"
section.
Is the display showing a letter followed by a number?
Press OFF to clear the display. See "Display(s)" section. If it
reappears, call for service. See "Assistance or Service"
section.
On some models, is the display showing "CF"? The oven is
in the Convect Full Meal setting. See "Convect Full Meal"
section.
Self-Cleaning cycle will not operate
Is the oven door open? Close the oven door all the way.
Has the function been entered? See "Self-Cleaning Cycle"
section.
On some models, has a delay start Self-Clean cycle been
set? See "Self-Cleaning Cycle" section.
Has a delay start been set? See "Timed Cooking" section.
Oven cooking results not what expected
Is the appliance level? Level the appliance. See the
Installation Instructions.
Is the proper temperature set? Double-check the recipe in
a reliable cookbook.
Is the proper oven temperature calibration set? See "Oven
Temperature Control" section.
Was the oven preheated? See "Baking and Roasting"
section.
Is the proper bakeware being used? See "Bakeware"
section.
Are the racks positioned properly? See "Positioning Racks
and Bakeware" section.
Is there proper air circulation around bakeware? See
"Positioning Racks and Bakeware" section.
Is the batter evenly distributed in the pan? Check to make
sure batter is level in the pan.
Is the proper length of time being used? Adjust cooking
time.
Has the oven door been opened while cooking? Oven
peeking releases oven heat and can result in longer cooking
times.
Are baked items too brown on the bottom? Move rack to
higher position in the oven.
Are pie crust edges browning early? Use aluminum foil to
cover the edge of the crust and/or reduce baking
temperature.

ASSISTANCE OR SERVICE

Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new KITCHENAID
To locate factory specified parts in your area, call our Customer
Interaction Center telephone number or your nearest KitchenAid
designated service center.
In Canada
For product related questions, please call the KitchenAid Canada
Customer Interaction Center toll free: 1-800-461-5681
Monday to Friday 8:00 a.m. - 6:00 p.m. (EST).
Saturday 8:30 a.m. - 4:30 p.m. (EST).
Our consultants provide assistance with:
Features and specifications on our full line of appliances.
Referrals to local dealers.
For parts, accessories and service in Canada
Call 1-800-807-6777. KitchenAid designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to KitchenAid
Canada with any questions or concerns at:
Customer Interaction Center
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
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appliance.
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