Packing Instructions; Service Loan Units; Repair Parts - GE DINAMAP Compact TS Service Manual

If your monitor requires warranty, extended warranty, or non-warranty service, call Technical Support and a
representative will assist you. To expedite service where the product has external chassis or case
mechanical damage, please advise the Technical Service representative when you call.
The representative will record all the necessary details and will provide the information, which is required for
all returned products.
Prior to returning the monitor, contact GE Medical Systems Information Technologies:
1-877-274-8456
This service is available Monday to Friday between the hours of 8 am and 7 pm EST excluding holidays.

1.2.1 Packing Instructions

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Remove all hoses, sensors, power cables and the battery from the monitor.
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Only pack the accessories, which you are requested to return, and pack these in a separate bag
within the same carton as the monitor.
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Use the original shipping carton and packing materials, if available.
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Place the monitor in a plastic bag and tie or tape it shut to prevent loose particles entering the
product.
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Pack 4 to 6 inches of padding around all sides of the monitor.
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Use packing tape to securely close the carton.
Insurance is at the customer' s discretion. Any claims for damage must be initiated by the sender.

1.2.2 Service Loan Units

A loan unit is provided on request, at no charge during the service life of the product, while Critikon is
performing the repair. The loaner equipment will be shipped to your site within 2 business days.
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Critikon will pay for shipping the loaner unit to the customer during warranty repairs.
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The customer must pay shipping charges when a loaner unit is issued for a non-warranty repair.
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The customer must pay shipping charges when a loaner unit is returned.
All loaner units must be returned within the time specified otherwise a rental fee may be incurred.

1.2.3 Repair Parts

Repair parts can be ordered from Customer Care via telephone or fax. Complete assemblies such as the
power supply board are available on an exchange basis. Contact Technical Support for details.
Fax: 813-887-2403
Please allow one working day for confirmation of faxed orders. All such orders must contain the following
information:
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Your business name, address and telephone number
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Your fax number
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Your purchase order number
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Your account number.
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