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Should you have any questions when using the phone, we are available 24 hours a day at
www.my-siemens.com/customercare. We have also printed some of our frequently asked
questions.
Problem
Possible causes
Phone cannot be
On/Off key not pressed long
switched on.
enough.
Flat battery.
Battery contacts dirty.
See also below under: " charging
error "
Standby time too
Frequent use of the organiser
short.
and games.
Speed search active.
Display illumination on.
Unintentional keystrokes
(illumination!).
Data cable or MP3-Player
plugged in.
Charging fault
Battery totally discharged.
(charge icon not
displayed).
Temperature out of range:
-0 °C to +40 °C.
Contact problem.
No mains voltage.
Wrong charger.
Battery faulty.
SIM error.
SIM card not correctly inserted. Make sure that the SIM card is correctly inserted (p. 7).
SIM card contacts dirty.
SIM card with wrong voltage.
SIM card damaged (e.g. broken). Inspect the damage.
Troubleshooting
Possible solutions
S
Charge battery. Check charging indicator in the display.
Clean contacts.
Restrict use if necessary.
Deactivate speed search (p. 75).
Switch off display illumination (p. 74).
Activate key lock (p. 75).
Release connection as soon as external devices are no
longer in use.
1) Plug in charger cable.
2) Wait up to 2 hours until the charge icon is displayed.
3) Charge battery as usual.
Make sure the ambient temperature is right, wait a
while, then recharge.
Check power supply and connection to the phone.
Check battery contacts and device interface, clean
them if necessary, then insert battery again.
Plug in to a different socket or check voltage.
Only use original Siemens accessories.
Replace battery.
Clean the SIM card with a dry cloth.
Use 3 V SIM cards only.
Return the SIM card to service provider.
Press On/Off key for at least two seconds.
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