Escea SMART HEAT User Manual
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Escea SMART HEAT User Manual

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User Guide
SMART HEAT

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Summary of Contents for Escea SMART HEAT

  • Page 1 User Guide SMART HEAT...

  • Page 2: Table Of Contents

    Welcome to Smart Heat Page 3 Smart Heat Features Page 3 Connecting to Smart Heat Page 4 How to Use Smart Heat - Locally/Home network Page 12 How to Use Smart Heat - Remotely/Using Data Page 14 Network Cable Alternatives Page 16...

  • Page 3: Welcome To Smart Heat

    You can also log onto the Smart Heat website to view and control your fire’s settings. Smart Heat is available with all DS, DX, DL, DF and KS Series gas fireplaces and the app is available for download from both the Apple App Store and Google Play.

  • Page 4: Connecting To Smart Heat

    Connecting to Smart Heat Before you begin, you will need; • Escea Smart Heat capable indoor gas fireplace – DS, DX, DL DF and KS series. • CAT5 network cable 10m. This is automatically supplied with DS, DX and KS Series. It is available for purchase from Escea or a third-party retailer if you have a DF and DL Series.
  • Page 5 The modem, handheld remote and fireplace must all be active in order for Smart Heat to function correctly. It is important that your fire’s handheld remote remains within communication range (5 meters) to the fire. Note: Do NOT plug the ethernet cable into the “WAN” port. This is a similar port but is usually a different colour and off on its own.
  • Page 6 • Download the “Escea Gas Fireplace Remote” app from the App Store or Google Play. • Start the Escea App. Make certain that you are connected to the same Wifi network as the fire. Step 4: Connect to your fireplace locally Connecting locally gives you access on your ‘home network’, which...
  • Page 7 • Now when you open the app you will see your connected fire. It will say “Local” underneath the fire’s name. Connect locally - Android • Open the App. Tap “Add fireplace”. If everything is connected and working correctly then you will see the serial number of your fireplace.
  • Page 8 Step 5: Connect to your fireplace remotely The second part of setting up your Smart Heat App is connecting remotely. This allows you to control your fireplace when away from the home network. This is handy for when you are ‘out and about’.
  • Page 9 • Chose a name for your fire and click “Save”. • Your fire will now show on the website home page and you will be able to turn it on via the Smart Heat website and remotely via the App.
  • Page 10 Connect remotely - Apple • Ensure you have your phone data turned on and you are not connected to a Wifi network (e.g Work Wifi) • Open the App. You will see your fire, but the status will say “unavailable”. Below that, you will see “Connect Account”.
  • Page 11 Alternatively, if you are finished, tap “Done”. Use the below checklist to help ensure that you have correctly set up the Smart Heat App. Your fire is connected to the modem via CAT5 ethernet cable Both the fire and modem have power and are operational You have registered your account at http://smartheat.escea.com...

  • Page 12: How To Use Smart Heat: Locally/Home Network

    How to use Smart Heat: Locally/Home network Use locally - Apple • Ensure you have your phone connected to the same Wifi home network that the fire is connected to. • Open the App. The App will automatically recognise that the fire is local. Tap the fire’s name to access the fire’s features.
  • Page 13 Use locally - Android • Ensure you have your phone connected to the same Wifi home network that the fire is connected to. • Open the app and tap on the fire’s name to access the fire’s settings. • To turn the fire on, move the slider for the “fireplace status”...

  • Page 14: How To Use Smart Heat: Remotely/Using Data

    How to use Smart Heat: Remotely/Using Data Use remotely – Apple • Ensure you have your phone data turned on and you are not connected to a Wifi network (e.g Work Wifi). • Open the App. Remember, you will need be logged in if you want to access the fire remotely (via the settings “cog”).
  • Page 15 Use remotely - Android • Ensure you have your phone data turned on and you are not connected to a Wifi network (e.g Work Wifi). • Open the App and tap “Remote Fires”. Log in with the username and password you created for your online account.

  • Page 16: Network Cable Alternatives

    The product available is rated to a maximum of about 300metres between the two cubes (other products may vary). Contact Escea technical team for more information on the Ethernet Over Powerline Kit. It is available for purchase via your retailer or Escea.

  • Page 17: Troubleshooting

    • Delete the fire from the App. • Logout from the App, then log back in. • Uninstall and reinstall the Smart Heat App onto your phone. • Ensure your remote has new, good quality batteries. This is because the remote needs to be fully powered in order for the fire to remain lit.

  • Page 18: Frequently Asked Questions

    • A Network or CAT5 ethernet cable comes automatically with the DS & DX Series fires. You need to purchase one separately for a DL or DF Series. These can be purchased from Escea or via your retailer at the time that you order your fire. Alternatively,...
  • Page 19 Where will I find the serial and pin number? • Under the batteries in the remote. Call Escea if you require assistance. What do I do if there is no serial number under the batteries in my remote? • Occasionally your remote may have been replaced and a serial number will not be available.
  • Page 20 • Ensure you have added your fire to your account at http://smartheat.escea.com • Check you are logged in on the App. • Ensure your phone is on data and not on a Wifi network. • Contact Escea if you require further assistance.
  • Page 21 • Contact Escea to confirm the correct serial and PIN number. My Smart Heat was working but now I get a message that says “Communication Failed! There has been an error communicating with the server! Please check your internet connection.”...
  • Page 22 How do I delete/remove a fire from the App? • Apple: Open the App. Swipe left on the name of the fireplace you wish to delete. You will then be given the option to delete; tap “delete”. • Android: Open the App. In the home screen you will see the option “Remove Fireplace”.

  • Page 23: Contact Us

    Contact Us If you need assistance, you can contact Escea Technical Support at the following: Free phone New Zealand 0800 17 3000 Free phone Eastern Australia 1800 460 832 Free phone Western Australia 1800 730 140 Email: techsupport@escea.com Smart Heat Registration Details...

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