Appendix. Getting Help And Technical Assistance; Searching Knowledge Bases; Receiving Automatic Updates; Receiving Updates Through My Support - IBM WebSphere DataPower XC10 Installation Manual

Appendix. Getting help and technical assistance

This section describes the following options for obtaining support for IBM
products:
v "Searching knowledge bases"
v "Receiving automatic updates"
v "Getting a fix" on page 24
v "Contacting IBM Support" on page 25

Searching knowledge bases

If you encounter a problem, you want it resolved quickly. You can search the
available knowledge bases to determine whether the resolution to your problem
was already encountered and is already documented.
Documentation
IBM Support

Receiving automatic updates

You can receive automatic updates in the following ways:
v My support
v RSS feeds

Receiving updates through My support

To receive weekly email notifications about fixes and other support news, use the
following procedure:
1. Go to the IBM Support site at the following Web address:
2. Click My support in the upper-right corner under Personalized support to
3. If you have already registered for My support, sign in and skip to the next
© Copyright IBM Corp. 2010
The IBM WebSphere DataPower XC10 documentation library provides
documentation in an information center. You can use the search function to
query information.
If you cannot find an answer in the documentation, use the Search Support
feature from the product-specific support page.
From the Search Support (this product) area of the product-specific
support page, you can search the following IBM resources:
v IBM technote database
v IBM downloads
®
v IBM Redbooks
v IBM developerWorks
http://www.ibm.com/support
open the Sign in page.
step.
If you have not registered, complete the following steps:
a. Click register now in the upper right-hand corner of the support page to
establish your user ID and password.
®
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