Contacting Ibm Support - IBM WebSphere DataPower XC10 Installation Manual

Contacting IBM Support

IBM Support provides assistance with product defects. Before contacting IBM
Support, the following criteria must be met:
v Your company has an active maintenance contract.
v You are authorized to submit problems.
To contact IBM Support with a problem, use the following procedure:
1. Define the problem, gather background information, and determine the severity
2. Gather diagnostic information.
3. Submit the problem in one of the following ways:
If the problem you should submit is for a software defect or for missing or
inaccurate documentation, IBM Support creates an authorized program analysis
report (APAR). The APAR describes the problem in detail. Whenever possible, IBM
Support provides a workaround that you can implement until the APAR is
resolved and a fix is delivered.
of the problem. For help, refer to the Software Support Handbook. To access the
online version of this handbook, use the following procedure:
a. Access the IBM Software Support Web page at the following Web address:
http://www.ibm.com/software/support
b. Scroll down to the Additional support links section of the page.
c. Under Support tools, click the Software Support Handbook link.
d. Bookmark this page for future reference.
From this page, you can obtain a PDF copy of the handbook.
a. Access the product support at the following Web address:
http://www.ibm.com/software/integration/cloudburst/support
b. Locate the Assistance area of the product support page.
c. Click Information to include to access that technote that lists the
information that is required to report a problem.
Online
From the IBM Support Web site (http://www.ibm.com/support), select
Support & Downloads → Open a service request and follow the
instructions.
By phone
For the phone number to call in your country, refer to "Contacts" in the
Software Support Handbook. From the Software Support Handbook Web
site, click Contacts. In the U.S. and Canada, call 1–800–IBM-SERV
(1–800–426–7378) and select option 2 for software.
Appendix. Getting help and technical assistance
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