Technical Support - ICP DAS USA DGW-521 User Manual

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1.12 Technical Support

Should you encounter problems while using the DGW-521
module, and are unable to find the help you need in this manual
or on our website, please contact ICP DAS Product Support.
Email: service@icpdas.com
Website: http://www.icpdas.com.tw/contact_us/contact_us.html
When requesting technical support, be prepared to provide the
following information about your system:
1. Module name and serial number: The serial number can be
found printed on the barcode label attached to the cover of
the module.
2. Firmware version: See Section 2. and 3.1 for information
regarding the command used to identify the firmware version.
3. Host configuration (type and operating system)
4. If the problem is reproducible, please give full details
describing the procedure used to reproduce the problem.
5. Specific error messages displayed. If a dialog box with an
error message is displayed, please include the full text of the
dialog box, including the text in the title bar.
6. If the problem involves other programs or hardware devices,
please describe the details of the problem in full.
7. Any comments and suggestions related to the problem are
welcome.
ICP DAS will reply to your request by email within three
business days.
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