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Configuration & User Manual: 2N IP Intercoms and CCURE 9000
Part 11
Troubleshooting the 2N Integration
This chapter explains how to troubleshoot any issues with the 2N Intercoms Integration.
Issue
Troubleshooting steps
2N Intercoms
• Ensure the intercoms are online and accessible on the network.
Offline
• Ensure all prerequisites have been carried out. See
Configuration
• Check the intercom connection parameters are correct in 2N Intercom object in
C•CURE.
• Check Windows Event Viewer for 2N Intercoms Integration errors on the C•CURE
server
• To change Event Viewer Logging level for the driver service:
• Edit the driver service config file (C:\Program Files
(x86)\Tyco\CrossFire\ServerComponents\NN.NextGenConnectedProgram.Server.e
xe.config)
• Set the EventViewerLogLevel parameter and restart the driver service.
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