Troubleshooting Tips - Verizon ARC-XCI55AX User Manual

tROUBlEShOOtING tIpS

Note: The advanced settings should only be configured by
experienced network technicians to avoid adversely affecting the
operation of your Verizon Internet Gateway and your local network.
6.0/ TROUbLEShOOTING TIPS
6.0a/ IF YOU ARE UNAbLE TO CONNECT TO ThE INTERNET:
• The first thing to check is whether your Verizon Internet Gateway
is powered on and is connected to the internet. Check the
Status LED on the front of the Verizon Internet Gateway. Be sure
to refer to the "1.1c/ LED" on page 7 to determine status of
the Verizon Internet Gateway.
• If the prior tips do not resolve your connection issue, try power
cycling the Verizon Internet Gateway by unplugging the power
cord from the power supply and wait 2 minutes. During the
2 min. wait period, also power cycle the network device (e.g. the
computer, tablet, etc.) and then plug the power cable back into
the Verizon Internet Gateway. After 3-5 minutes, recheck the
Status LED and try again to access the internet.
• If rebooting your Gateway does not resolve your connection
issue, try resetting the the Verizon Internet Gateway back to
its factory default state by manually pressing the reset button
on the bottom panel of the Verizon Internet Gateway for 3+
seconds (the Status LED should go off) to begin resetting
your Verizon Internet Gateway. Your Gateway will perform a