Voxelab Aries User Manual page 22

Q： How to get the firmwares?
A： Enter the official website <www.voxelab3dp.com> and download them at the <Download
Center>.
Q： What if the model warps or is unable to stick to the build plate?
A： 1. The temperature of the build plate was too low; please increase its temperature；
2. Filament failed to adhere or bond on the build plate, use glues to enhance the adhesion；
3. Distance between the build plate and the nozzle is too far or the build plate is not leveling
enough; re-leveling the build plate accordingly.
Q： What if the accuracy of model is not good?
A： Please ensure proper tension of the synchronous belt, neither loose nor tight.
Q： What if the screen turns dark?
A： 1. Please check whether the wire of screen has those questions: loose, plugged in reverse,
plugged in wrong position, tilted plugging;
2. Refresh the firmware to see if the screen can recover to normal.
3. Contact the after-sales personnel if necessary.
Q： What if the build plate cannot be heated?
A： Please check the digital display of the temperature. If the temperature is improper, please
replace the thermistor. Otherwise, please replace the heating wires.
Q： What if the nozzle cannot be heated?
A： 1. Please check the temperature on display screen; if the temperature is shown abnormal, it is in
the reason of thermistor. Please replace the thermistor and try again；
2. If the temperature is shown normal, it may be in the reason of heating cable. Please replace
the heating cable and try again.
Q： What if the axis cannot be moved?
A： 1. Check the wire of the electric motor；
2. Contact us by email listed.
Email: support@voxelab3dp.com
Q：What if the files on the USB flash disk cannot be identified?
A：1. Clean and wipe the USB flash disk;
2. Format the USB flash disk;
3. Replace the USB flash disk.
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