Technical Assistance; Where To Go From Here - 3Com CoreBuilder 5000 User Manual

5-8 T
ROUBLESHOOTING
Technical
Assistance
Where to Go From
Here
You can receive assistance for installing and troubleshooting the Token
Ring Media Module by calling either your 3Com reseller or 3Com
Technical Support. Be prepared to supply a representative with the
following information:
Description of the problem
Steps you have taken to try and correct the problem
Type and software version of the network management module
being used
Version of software installed on your CoreBuilder 5000 Token Ring
Media Module
Status of the front panel LEDs
Configuration of your hub
(you may find it helpful to refer to the Hub Planning Chart in the
CoreBuilder 5000 Reference Library for a record of this information)
If you complete this chapter and are still unable to ascertain the cause
of a particular problem with your module, contact 3Com Customer
Support and provide them with the specific nature of your problem.
Refer to Appendix B for information on contacting 3Com Technical
Support.