Troubleshooting; The Device Is Not Detected By Your Computer; The Device Is Not Detected By Your Tablet; The Device Does Not Work Correctly - H2I ONEOF Accuracy Motion User Manual

8.

Troubleshooting

8.1

The device is not detected by your computer

Check after each of the following steps if the problem is solved:
A. Unplug and plug the device again.
B. Restart the software.
C. Send the Application data folder logs (accuracy-standale.txt and one-of.txt) to info@h2i.ch
8.2

The device is not detected by your tablet

Check after each of the following steps if the problem is solved:
A. Unplug and plug the device again.
B. Restart the software.
C. Send the Application data folder logs (accuracy-standalone.txt and one-of.txt) to
info@h2i.ch
8.3

The device does not work correctly

This device being a high-precision measuring instrument, it may happen that the measurement
is disturbed by electrostatic discharges.
A. Unplug and plug the device again.
B. Restart the software.
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