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Problem
The UPS does not
perform expected
runtime.
The UPS will not
turn on.
Outlets do not
provide power to
equipment
PowerPanel Plus™
is inactive (all icons
are gray).
TROUBLESHOOTING
Possible Cause
Batteries are not fully charged.
Battery is slightly worn out.
The on/off switch is designed to
prevent damage by rapidly turning
it off and on.
The unit is not connected to an AC
outlet.
The battery is worn out.
Mechanical problem.
Circuit breaker is tripped due to
overload
Batteries are discharged
Unit has been damaged by a
surge or spike.
The serial cable is not connected.
The serial cable is connected to
the wrong port.
The unit is not providing battery
power.
The serial cable is not the cable
that was provided with the unit.
Recharge the battery by leaving the
UPS plugged in.
Contact CyberPower Systems at
tech@cyberpowersystems.com
Turn the UPS off. Wait 10 seconds
and then turn the UPS on.
The unit must be connected to a
110/120v 60Hz outlet.
Contact CyberPower Systems at
tech@cyberpowersystems.com
Contact CyberPower Systems at
tech@cyberpowersystems.com
Turn the UPS off and unplug at least
one piece of equipment. Wait 10
seconds, reset the circuit breaker
and then turn the UPS on.
Allow the unit to recharge for at least
4 hours.
Contact CyberPower Systems at
tech@cyberpowersystems.com
Connect the serial cable to the
UPS unit and an open serial
port on the back of the
computer. You must use the
cable that came with the unit.
Check the back of the computer
for an additional serial port.
Move the cable to this port.
Shutdown your computer and
turn the UPS off. Wait 10
seconds and turn the UPS back
on. This should reset the unit.
You must use the cable that
was included with the unit for
the software and the unit to be
able to communicate.
6
Solution
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