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Digital Equipment PRIORIS ZX MP5 Troubleshooting Manual

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PRIORIS ZX MP5
SERVICE INFORMATION
T
roubleshooting
Guide

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Summary of Contents for Digital Equipment PRIORIS ZX MP5

  • Page 1 PRIORIS ZX MP5 SERVICE INFORMATION roubleshooting Guide...

  • Page 2: Initial Troubleshooting

    Initial Troubleshooting Initial Troubleshooting • Record all configuration information and have readily available. • Turn off server, wait until all hard disk drives completely spin down, and then turn back on. • Record all error messages. • Make sure all cables and connections are secure. •...

  • Page 3: Server Troubleshooting

    Troubleshooting Server Troubleshooting Problem Possible Cause Action No response when the Server is not plugged Turn off the server, plug it in, server is turned on. and then turn it back on again. No power at the wall Use another wall outlet. outlet.
  • Page 4 Troubleshooting Problem Possible Cause Action Power is on, but there is Monitor brightness and Adjust the brightness and no screen display. contrast controls are contrast controls. not correctly set. Monitor is off. Turn on the monitor. Monitor cable is Check all monitor connections. incorrectly installed.
  • Page 5 Troubleshooting Problem Possible Cause Action Server operates Expansion board Remove expansion board and incorrectly after installed incorrectly. reinstall. installing optional Did not run SCU to Run the SCU to properly expansion board. configure expansion configure expansion board. board after installation. Did not install CFG file Run SCU and add CFG file (if for expansion board.
  • Page 6 Troubleshooting Problem Possible Cause Action No response to mouse Mouse might be Enter the keyboard and commands. password protected by mouse password. a local or remote control program. Mouse is not Power down the server and connected. connect the mouse. Mouse is connected to Power down the server and the keyboard port.
  • Page 7 Troubleshooting Problem Possible Cause Action Server does not boot CD-ROM drive is not Connect the CD-ROM drive to from CD-ROM drive. connected to the the onboard 7870 Adaptec Adaptec controller. controller. CD-ROM drive not Change the CD-ROM setting configured as a to “bootable”...

  • Page 8: Disk Drive Troubleshooting

    Troubleshooting Disk Drive Troubleshooting Problem Possible Cause Action Server does not SCSI device jumpers Refer to the supplied kit recognize an incorrectly set. installation instructions. internal SCSI SCSI ID conflicts. Refer to the supplied kit device. installation instructions. Terminating resistors not Remove terminating resistors.
  • Page 9 Troubleshooting Problem Possible Cause Action Server does not SCSI boot hard disk Format the SCSI hard disk boot from an internal drive not formatted. drive. SCSI hard disk CAUTION: Formatting the drive. SCSI hard disk drive will destroy all the data on the drive. SCSI device drivers not Properly install all required SCSI installed or incorrectly...
  • Page 10 Troubleshooting Problem Possible Cause Action Server does not Drive ID incorrectly set. Make sure the drive ID is boot from a target correctly set. Refer to the diskette drive. documentation that was supplied with the diskette drive. Diskette drive not Run the BIOS Setup utility to enabled.
  • Page 11 Troubleshooting Problem Possible Cause Action SCSI hard disk drive Incorrect disk drive Refer to the supplied kit cannot read or write jumper settings. installation instructions. information. Loose or incorrectly Make sure all cables are installed cables. correctly installed. SCSI hard disk drive is Format and partition as not correctly formatted required using the supplied...

  • Page 12: Monitor Troubleshooting

    Troubleshooting Monitor Troubleshooting Problem Possible Cause Action Monitor power indicator Monitor is turned off. Turn on the monitor. is not on. Power cord is not Connect the power cord to the connected. server. No power at wall outlet. Use another outlet. Power indicator is Replace power indicator.

  • Page 13: Cd-Rom Troubleshooting

    Troubleshooting Problem Possible Cause Action Color monitor Server was turned on Turn off the server, turn on the displaying before the monitor was monitor, then turn the server monochrome. turned on. back on. Monitor fails to switch Appropriate high- Correctly install all appropriate to high-resolution resolution video drivers high-resolution video drivers.

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