Table of Contents
Troubleshooting
Related Manuals for Digital Equipment PRIORIS MTE
Summary of Contents for Digital Equipment PRIORIS MTE
- Page 1 Service Maintenance Manual PRIORIS MTE LOGISTICS ENGINEERING Server K-MN-SD00000-04-JG00.A Copyright Digital Equipment Corporation NIJMEGEN All rights reserved THE NETHERLANDS November 1995...
- Page 2 Digital Equipment Corporation. Digital Equipment Corporation assumes no responsibility for any errors that might appear in this document. The software, if any, described in this document is furnished under a license and may be used or copied only in accordance with the terms of such license.
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Page 3: Table Of Contents
Digital PRIORIS MTE Server Table of Contents Table of Contents PREFACE................................7 CHAPTER 1 PRODUCT DESCRIPTION ...................... 9 ............................9 RODUCT NTRODUCTION Features................................9 ........................10 RODUCT ODELS NFORMATION Prioris MTE Server............................10 CHAPTER 2 SERVER UTILITIES & CONFIGURATION............... 11 Before Using the Flash Upgrade Utility ...................... - Page 4 Table of Contents Digital PRIORIS MTE Server SVGA Video Card jumper settings ......................... 32 SVGA Video Card jumper Locations ......................32 ......................33 OMPUTER EMORY ONFIGURATIONS Memory Configurations ..........................33 ................... 34 EMOVAL AND EPLACEMENT ROCEDURES Removing Devices in the Lower Drive Bay Area................... 34 Removing Devices in the Upper Drive Bay Area ...................
- Page 5 Figure 3 - 1 Unlocking and Removing the Side Panels..................27 Figure 3 - 2 Server Components .......................... 28 Figure 3 - 3 PRIORIS MTE Server Expansion Board Slots................29 Figure 3 - 4 Main Logic Board Jumper Locations....................31 Figure 3 - 5 SVGA Video Card Jumper Locations .....................
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Page 7: Preface
Product Description Preface The Digital PRIORIS MTE Server Service Maintenance Manual is a troubleshooting guide that can be used for reference when servicing the PRIORIS MTE Server series. Digital Equipment Corporation reserves the right to make changes to the Digital PRIORIS MTE Server without notice. -
Page 9: Chapter 1 Product Description
Chapter 1 Product Description Product Introduction The Prioris MTE servers are a family of high-performance, i486 processor-based, personal computers equipped with the latest microprocessor technology. They can be used as stand-alone computers, as clients, or as servers in a network environment. -
Page 10: Product Models Information
Product Description Digital PRIORIS MTE Server Product Models Information Prioris MTE Server Model Cache CD-ROM 486DX2/ 8 MB 128 KB 1.44 MB None None FR-PCT73-BV 66 MHz FR-PCT73-BB 486DX2/ 16 MB 128 KB 1.44 MB 1 GB SCSI-2 Standard 66 MHz... -
Page 11: Chapter 2 Server Utilities & Configuration
Digital PRIORIS MTE Server Server Utilities & configuration Chapter 2 Server Utilities & Configuration Before Using the Flash Upgrade Utility When not familiar with utility programs and their uses, carefully read and understand the information contained in this chapter before attempting to use the Flash Upgrade utility. - Page 12 Server Utilities & configuration Digital PRIORIS MTE Server At the MS-DOS prompt, type a:upgrade, and then press [Enter]. This invokes the Flash Upgrade utility. The following menu items appear on the screen: Make Recovery Diskette from Flash Make Recovery Diskette from Image File...
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Page 13: Setup
Digital PRIORIS MTE Server Server Utilities & configuration 15) If applicable, select the Save Flash to Image File menu option. This option reads BIOS out of flash memory and stores it on a disk file. A valid image file can be used with other upgrade commands that need an image file. -
Page 14: Exiting Setup
Server Utilities & configuration Digital PRIORIS MTE Server Exiting Setup To exit Setup, press [Esc] to display the following menu options, then press one of the function keys indicated: Function Continue with SETUP. Save values- exit SETUP- and reboot. Load default values for all pages. -
Page 15: The Scu
Digital PRIORIS MTE Server Server Utilities & configuration The SCU The SCU enables to setup and configure the server using the menu driven items shown in figure 2 - 1. Depending on the installed hardware and level of server security required, you might have to access one or more of these items to properly configure the server. -
Page 16: Before Using The Scu
The SCU creates a System Configuration Information (SCI) file each time the server is configured. This SCI file can be used on any PRIORIS MTE Server that are equally configured and can serve as a backup to the EISA configuration stored in NVRAM memory. The SCI file is maintained on the System Configuration Utility diskette and has a default name of SYSTEM.SCI. -
Page 17: Configure The Computer
Digital PRIORIS MTE Server Server Utilities & configuration Insert the backup System Configuration Utility diskette into drive A and then soft boot (reset) the server. The SCU introduction screen appears. NOTE The SCU contains help pop-up screens for any selected menu item. Press [F1] at anytime to display a help screen. -
Page 18: Adding Isa Boards
Server Utilities & configuration Digital PRIORIS MTE Server Step 3: View or Edit Details This menu item allows to examine and change the setting of each function and the resource allocated for those functions. When editing a function or resource in this step, you might have to change the switch or jumper setting. - Page 19 Digital PRIORIS MTE Server Server Utilities & configuration SCU and Setup Options (continued) Menu Fields Settings Comments System Not user Displays the currently installed processor type. Processor selectable Type Not user Displays the currently installed processor clock speed. System Processor...
- Page 20 Server Utilities & configuration Digital PRIORIS MTE Server SCU and Setup Options (continued) Menu Fields Settings Comments Enabled Enables IDE drive C as a logical boot device. Boot from Hard Disk Disabled Disables IDE drive C as a logical boot device.
- Page 21 Digital PRIORIS MTE Server Server Utilities & configuration SCU and Setup Options (continued) Field Settings Comments Secondary Enabled Enables the secondary (external) cache (if installed). Cache Control Disabled Disables the secondary cache. Cache System Enabled Enables the caching request for system BIOS ROM.
- Page 22 Server Utilities & configuration Digital PRIORIS MTE Server SCU and Setup Options (continued) Field Settings Comments 640x480@ Enables to select the resolution and refresh rate (vertical Monitor Type (805) 60Hz/NI synchronization) of the optional local bus VGA module. This setting...
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Page 23: Additional Option Information
Digital PRIORIS MTE Server Server Utilities & configuration Additional Option Information SCU options are explained in further detail in the next section. System Base Memory System base memory is automatically detected by the POST. It selects 640 KB unless an expansion board has been installed that uses the address space between 512 KB and 640 KB. -
Page 25: Chapter 3 Service Procedures
Digital PRIORIS MTE Server Service Procedures Chapter 3 Service Procedures Safety Requirements WARNING Static electricity collects on non-conductors such as paper, cloth, or plastic. A static discharge can be damaging even though you often cannot see or feel it. The following safety precautions must be observed to insure product and personal safety and prevent damage to circuit boards and/or components: ♦... -
Page 26: Recommended Tools
Service Procedures Digital PRIORIS MTE Server Recommended Tools The following tools will be needed for servicing Digital Server systems. Note that test equipment must be calibrated: ♦ Multimeter (4 1/2 digit) ♦ A philips screwdriver ♦ An antistatic wrist strap Other Materials Needed Cleaning agent should be an all purpose cleaner that is used in-house. -
Page 27: Removing The Side Panel
Digital PRIORIS MTE Server Service Procedures Removing the Side Panel Before removing the side panel, perform the following: Turn off power to all external devices connected to server. Turn server off. Unplug power cord from wall outlet. Disconnect power cord and monitor cord from server. -
Page 28: Server Components
Service Procedures Digital PRIORIS MTE Server Server Components Legend Component Power supply Three 5¼-inch half-height drive bays 3½-inch diskette drive Fan / Speaker assembly Main logic board One EISA or VL-Bus local bus expansion slot (VESA compliant) and five EISA expansion... -
Page 29: Expansion Boards
Expansion Boards The PRIORIS MTE Server contains seven expansion board slots for installing up to five EISA expansion boards. The PRIORIS MTE Server features one dedicated local bus video slot, one EISA or VL-bus slot (VESA). An Industry Standard Architecture (ISA) board can be installed in EISA slots. -
Page 30: Main Logic Board Jumpers
Service Procedures Digital PRIORIS MTE Server Main Logic Board Jumpers Jumper pins allow to set specific computer parameters. They are set by changing the pin location of jumper blocks. A jumper block is a small plastic-encased conductor (shorting plug) that slips over the pins. Place the jumper over the two pins designated for the desired setting. -
Page 31: Main Logic Board Jumper Locations
Digital PRIORIS MTE Server Service Procedures Main Logic Board Jumper Locations Figure 3 - 4 Main Logic Board Jumper Locations MCS Logistics Engineering - Nijmegen... -
Page 32: Svga Video Card (86C805) Jumpers
Service Procedures Digital PRIORIS MTE Server SVGA Video Card (86C805) Jumpers The PRIORIS MTE models comes standard with a SVGA Video Card with 1 MB video memory. SVGA Video Card jumper settings Setting in bold italics are factory default settngs. -
Page 33: Computer Memory Configurations
The computer contains at least 8 MB of memory. You can increase the memory up to 128 MB. 4 MB, 16 MB or 64 MB single in-line memory modules (SIMMs) can be added. The PRIORIS MTE Server requires 36-bit SIMMs that have an access time of 70 ns or less. -
Page 34: Part Removal And Replacement Procedures
Service Procedures Digital PRIORIS MTE Server Part Removal and Replacement Procedures Removing Devices in the Lower Drive Bay Area The lower drive bay area holds two 3½-inch devices, typically a diskette drive and a hard drive. To remove the devices in the lower drive bay area, remove the entire drive bay assembly from the server and then remove the devices from the assy. -
Page 35: Figure 3 - 8 Removing The Lower Drive Bay Devices
Digital PRIORIS MTE Server Service Procedures Removing Devices in the Lower Drive Bay Area (continued) DE C 006 01 Figure 3 - 8 Removing the Lower Drive Bay Devices MCS Logistics Engineering - Nijmegen... -
Page 36: Removing Devices In The Upper Drive Bay Area
Service Procedures Digital PRIORIS MTE Server Removing Devices in the Upper Drive Bay Area To remove a device from the upper drive bay area perform the following steps: Turn off the server. Disconnect any external devices and unplug the power cord from the wall outlet. -
Page 37: Removing Fan / Speaker Assembly
Digital PRIORIS MTE Server Service Procedures Removing Fan / Speaker Assembly To remove the Fan/Speaker Assembly perform the following steps: Turn off the server. Disconnect any external devices and unplug the power cord from the wall outlet. Unplug the power cord and monitor cord from the back of the server. -
Page 38: Removing Main Logic Board
Service Procedures Digital PRIORIS MTE Server Removing Main Logic Board To remove the main logic board: Turn off external devices and server. Disconnect external devices, ac power, and monitor power. Unlock and remove side panel. Remove all connectors. Remove CPU module retaining bracket and CPU module. -
Page 39: Removing Power Supply
Digital PRIORIS MTE Server Service Procedures Removing Power Supply To remove the power supply: Turn off external devices and server. Disconnect external devices, ac power, and monitor power. Unlock and remove side panel. Remove metal shield. Remove the upper and lower devices. -
Page 40: Figure 3 - 14 Removing The Screws At The Rear
Service Procedures Digital PRIORIS MTE Server Removing Power Supply (continued) Figure 3 - 14 Removing the screws at the rear Figure 3 - 15 Removing the Power Supply MCS Logistics Engineering - Nijmegen... -
Page 41: Replacing The Server Battery
Digital PRIORIS MTE Server Service Procedures Replacing the Server Battery The server battery runs the server clock and retains any setup information when it is turned off. If the server ever fails to retain the correct date, time, or configuration settings when it turned on, replace the server’s battery. -
Page 42: Upgrading Procedures
Service Procedures Digital PRIORIS MTE Server Upgrading Procedures Upgrading the CPU To upgrade the CPU in the computer, perform the following steps: Turn off the computer. Disconnect any external devices and unplug the power cord from the wall outlet. Unplug the power cord and monitor cord from the back of the system box. -
Page 43: Secondary Cache Memory
Digital PRIORIS MTE Server Service Procedures Secondary Cache Memory The DECpc 400 MTE Series computer is equipped with 128 KB direct-mapped write back secondary cache memory. The secondary cache memory is designed to improve the performance of the microprocessor. An additional 128 KB cache memory option is available to increase secondary cache memory to 256 KB. This kit consists of four 20 ns, 32 KB ×... -
Page 44: Installing Video Memory Upgrade On The Svga Video Card
Installing Video Memory upgrade on the SVGA Video Card The PRIORIS MTE models comes standard with a SVGA Video Card with 1 MB video memory. This amount can be increased to 2 MB by installing a 1 MB video memory VRAM chips in the designated socket on the SVGA Video card. -
Page 45: R Adding Mass Storage Devices
Service Procedures Adding Mass Storage Devices The PRIORIS MTE Server has the following two drive bay areas. Mass storage devices such as hard disk drivers, floppy diskette drives, CD-ROM drives and tape backup systems are installed in these drive bay areas. -
Page 47: Chapter 4 Troubleshooting
Digital PRIORIS MTE Server Troubleshooting Chapter 4 Troubleshooting The following pages provide initial troubleshooting procedures and tables listing specific problems, probable causes, and recommended actions to take if the computer fails after configuring or installing optional hardware or software. Refer to the documentation supplied with additional options when experiencing problems with specific options you have installed. -
Page 48: Post And Oot Essages
Troubleshooting Digital PRIORIS MTE Server POST and Boot Messages The POST displays messages to alert to errors in hardware, software, and firmware or to provide operating information about the computer. Each time the POST displays a message on the screen, the computer's speaker beeps twice. If an error occurs before the monitor is initialized, specific beep codes sound to alert to a problem. -
Page 49: I Beep Codes
Digital PRIORIS MTE Server Troubleshooting POST and Boot Messages (continued) POST Countdown Message Message Solution Number Number 0016 Hard disk 0 failure Run the SCU. Check all connections. If the problem persists, replace the hard disk. 0021 xxxx0h optional ROM Correct the address conflict. - Page 50 Troubleshooting Digital PRIORIS MTE Server Beep Codes for Fatal Errors (continued) Beep Code Error Message Bit 1 1st 64 KB RAM failure 2-1-2 Bit 2 1st 64 KB RAM failure 2-1-3 Bit 3 1st 64 KB RAM failure 2-1-4 Bit 4 1st 64 KB RAM failure...
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Page 51: Beep Codes For Nonfatal Errors
Digital PRIORIS MTE Server Troubleshooting Beep Codes for Nonfatal Errors The table below lists the beep codes when it encounters a nonfatal error. This table lists nonfatal errors that do not lock up the computer. Fatal errors that lock up the computer are listed in a separate table. - Page 52 Troubleshooting Digital PRIORIS MTE Server Server Troubleshooting (continued) Problem Possible Cause Action Drive ID incorrectly set. Make sure the drive ID is correctly set. Computer does not boot from a target diskette Diskette drive not enabled. Run the SCU to enable the diskette drive.
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Page 53: Disk Drive Troubleshooting
Digital PRIORIS MTE Server Troubleshooting Disk Drive Troubleshooting Problem Possible Cause Action Incorrect disk drive jumper Refer to the supplied kit installation instructions. IDE/SCSI hard disk drive settings. cannot read or write Loose or incorrectly installed Make sure all cables are correctly installed. -
Page 54: Qap Lus /Fe Advanced Iagnostics
Troubleshooting Digital PRIORIS MTE Server Monitor Troubleshooting (continued) Problem Possible Cause Action Monitor type incorrectly set. Set the correct monitor type. Monitor display not centered while loading Windows video drivers QAPlus/FE Advanced Diagnostics Run QUAPlus/FE Advanced Diagnostics to: ♦ Receive System Information. Select SysInfo menu from the main menu. - Page 55 Digital PRIORIS MTE Server Troubleshooting QAPlus/FE Error Messages (continued) Component Messages Solution CMOS CMOS Clock Test Failed Change time from Setup menu in QAPLUS Serial port COM port failed Check COM device Serial Chip Error Check connections Serial Compare Error...
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Page 57: Chapter 5 Device Mapping
Digital PRIORIS MTE Server Device Mapping Chapter 5 Device Mapping This section provides a series of tables listing mapping and address information related to computer memory and various main logic board devices (keyboard controller, interrupt controller, DMA controller, etc.). The computer's memory and address locations are allocated at the factory to operate within a standard Server environment. -
Page 58: I/O Address Map
Device Mapping Digital PRIORIS MTE Server I/O Address Map Range (hexadecimal) Function DMA Controller one 000 - 00F Interrupt controller one 020 - 021 Interval timer 040 - 043 Keyboard controller 060 - 06F Real-time clock (RTC), NMI 070 - 07F... -
Page 59: Dma Channel Assignment
Digital PRIORIS MTE Server Device Mapping Computer Interrupt Levels (continued) Priority Interrupt Controller Interrupt Number Interrupt Source IRQ3 COM2 IRQ4 COM1 IRQ5 Reserved IRQ6 Diskette drive IRQ7 DMA Channel Assignment Channel Controller Function Refresh Not used Diskette controller Not used... -
Page 61: Chapter 6 Pass / Fail Criteria
Digital PRIORIS MTE Server Pass/Fail Criteria Chapter 6 Pass / Fail Criteria As Final Acceptance Test the following tests should be run to meet the Pass/Fail criteria: Successful completion of the POST tests. Successful completion of the following QAPLUS/fe module tests (one pass): ♦... -
Page 63: Appendix A Service Notes
Digital PRIORIS MTE Server Service Notes Appendix A Service Notes Recommended Tools The following tools will be needed for servicing Digital PC systems. Note that test equipment must be in calibration. ♦ Multimeter (4 1/2 digit) ♦ A philips screwdriver ♦... - Page 64 Service Notes Digital PRIORIS MTE Server ECO/FCO Information. BIOS version information. Refer to the Digital DECpc Bulletin Board Support , for the latest information on BIOS upgrades Network locations: North America, South America, Australia and New Zealand: PCBUHD::DKB300:[WC30.BBSFILES] Europe, Africa, Middle and Far East: SUTRA::D6:[PUBLIC].
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Page 65: Appendix B Useful Information
Digital PRIORIS MTE Server Useful Information Appendix B Useful Information Related documentation Document Titles Orders Prioris MTE Quick Reference Guide EK-A0826-RG Prioris MTE Server User’s Guide EK-A0817-SV Quick Reference Guide, Spares Catalogue EK-A0836-RG Sevice Maintenance Manual, Spares Catalogue EK-A0815-SV On-Line Bulletin Boards The most current product information and technical support is also available on line. -
Page 67: Document Feedback
Digital PRIORIS MTE Server Document Feedback Document FeedbacK If you have comments on the contents or layout of this document we highly appreciate you feedback. We will do our best to make this document a valuable support to your service effort for Digital. -
Page 69: Personal Notes
Personal Notes... - Page 70 Personal Notes...
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Page 73: Readers Comments
Readers Comments Digital PRIORIS HX590 & HX590DP Server Service Maintenance Manual K-MN-SD00000-04-JG00.A This form is for documents only. Commitments submitted on this form are used at Digital’s direction. Did you find errors in this manual? If so, specify by page. What is your general reaction to this manual (format, completeness, organisation etc.)? Is the documentation understandable, usable, and sufficient for your needs? What material is missing? Additional comments:...
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