Xerox VersaLink C71 Series User Documentation page 244

Symptoms
The fax received by the recipient is
blank.
Fax was not transmitted.
If the problem persists, for online support information, go to www.xerox.com/office/VLC71XXsupport.
P P r r o o b b l l e e m m s s R R e e c c e e i i v v i i n n g g F F a a x x e e s s
Symptoms
The received fax is blank.
The printer answers the call, but
does not accept incoming data.
The received fax size is reduced.
Faxes cannot be received
automatically.
244
Causes
The document was loaded
incorrectly.
The fax number is wrong.
The telephone line is connected
incorrectly.
There is a problem with the fax
machine of the recipient.
The fax is not installed or is not
enabled.
Causes
There is a problem with the
telephone connection or with the
fax machine of the sender.
The sender loaded the pages
incorrectly.
Not enough memory.
The paper supply in the printer
does not match the document size
sent.
The printer is set to receive faxes
manually.
Solutions
• Document feeder: Place the
original document face up.
• Document glass: Place the
original document face down.
Verify the fax number.
Verify the telephone connection. If
it is disconnected, connect it.
Contact the recipient.
Verify that the fax is installed and
enabled.
Solutions
Verify that the printer can make
copies. Request that the sender
resent the fax.
Contact the sender.
If the job contains several
graphics, the printer could not
have enough memory. The printer
does not answer when memory is
low. Delete stored documents and
jobs then wait for the existing job
to complete. This increases
available memory.
Confirm the original size of the
documents. Documents could be
reduced based on the available
paper supply in the printer.
Set the printer to automatic
reception.