Safety Guidelines; First Steps - Gateway Profile Profile 5 User Manual

Safety guidelines

While troubleshooting your computer, follow these safety guidelines:
■ Never remove your back panel while your computer is turned on and while the
modem cable and the power cord are connected.
■
Make sure that you are correctly grounded before accessing internal components. For
more information about preventing damage from static electricity, see
static electricity discharge" on page
Warning

First steps

If you have problems with your computer, try these things first:
■ Make sure that the AC power adapter is connected to your computer and an AC outlet
and that the AC outlet is supplying power.
■ If you use a power strip or surge protector, make sure that it is turned on.
■
If a peripheral device (such as a keyboard or mouse) does not work, make sure that
all connections are secure.
■ Make sure that your hard drive is not full.
■ If an error message appears on the screen, write down the exact message. The message
may help Gateway Customer Care in diagnosing and fixing the problem.
■
If you added or removed peripheral devices, review the installation procedures you
performed and make sure that you followed each instruction.
■ If an error occurs in a program, see the program's printed documentation or the online
help.
Help and
Support
68
55.
To avoid bodily injury, do not attempt to troubleshoot your computer problem if:
Power cords or plugs are damaged
■
Liquid has been spilled into your computer
■
Your computer was dropped
■
The case was damaged
■
Instead, unplug your computer and contact a qualified computer technician.
For more information about troubleshooting, click Start, then click
Help and Support.
Type the keyword troubleshooting in the Search box
www.gateway.com
, then click the arrow.
"Preventing