Gateway GT5694 Reference Manual
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Gateway GT5694 Reference Manual

Gateway GT5694 Reference Manual

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  • Page 1 REFERENCEGUIDE ®...

  • Page 3: Table Of Contents

    Accessing the online User Guide ......2 Gateway contact information ......2 Microsoft Certificate of Authenticity .
  • Page 4 Contents Memory card types ....... . 27 Using a memory card ......27 Adjusting the volume .
  • Page 5 Checking the hard drive for errors ....60 Defragmenting the hard drive ..... . .61 Backing up files .
  • Page 6 Contents Before calling Gateway Customer Care ....99 Calling Customer Care ......99 Appendix A: Legal Notices .

  • Page 7: Chapter 1: About This Reference

    CHAPTER1 About This Reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information...

  • Page 8: About This Guide

    CHAPTER 1: About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway computer. Some illustrations in this guide may look different than your computer because hardware options and port locations may vary.

  • Page 9: Microsoft Certificate Of Authenticity

    Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system. If you ever reinstall Windows from the installation DVD, you will need to enter these numbers to...
  • Page 10 CHAPTER 1: About This Reference...

  • Page 11: Chapter 2: Checking Out Your Computer

    CHAPTER2 Checking Out Your Computer • Front • Back...

  • Page 12: Front

    CHAPTER 2: Checking Out Your Computer Front Important Your computer’s hardware options , port locations, and indicators may vary from this illustration. Memory card reader USB ports Copy button Optical disc drive Optical disc drive (optional) Video in jack (optional) Audio left in jack (optional) Audio right in jack...
  • Page 13 Component Icon Description Memory card Insert a memory card from a digital camera, reader MP3 player, PDA, cellular telephone, or other device into the memory card reader. Optical disc drive Use this drive to listen to audio CDs, install...

  • Page 14: Back

    CHAPTER 2: Checking Out Your Computer Back Important Your computer’s hardware options and port locations may vary from this illustration. Voltage switch Case cover thumbscrew Power connector PS/2 mouse port PS/2 keyboard port HDMI jack (optional) Monitor (VGA) port IEEE 1394 port Ethernet (network) jack USB ports Rear surround speaker jack...
  • Page 15 Component Icon Description HDMI jack Plug an HDMI cable into this jack and an HDMI input jack on a TV or other A/V device. HDMI carries a high-quality digital video and digital audio signal. ™ IEEE 1394 port Plug IEEE 1394 (also known as Firewire devices (such as a digital camcorder) into this 6-pin IEEE 1394 port.
  • Page 16 CHAPTER 2: Checking Out Your Computer Component Icon Description Ethernet (network) Plug an Ethernet network cable or a device jack (such as a DSL or cable modem for a broadband Internet connection) into this jack. For more information, see “Learning about the Internet”...

  • Page 17: Chapter 3: Setting Up And Getting Started

    CHAPTER3 Setting Up and Getting Started • Working safely and comfortably • Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer •...

  • Page 18: Working Safely And Comfortably

    CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. •...

  • Page 19: Reducing Eye Strain

    Reducing eye strain Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes. • Position the computer desk and screen so you can avoid glare on your screen and light shining directly into your eyes.

  • Page 20: Sitting At Your Computer

    CHAPTER 3: Setting Up and Getting Started Sitting at your computer • Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position when you type. • Do not slouch forward or lean far back. Sit with your back straight so your knees, hips, and elbows form right angles when you work.

  • Page 21: Checking The Voltage Selection

    Checking the voltage selection Caution If you set the voltage selection switch incorrectly, your system will be damaged. Make sure this switch is set correctly for your location before turning on your computer. In the United States, the utility power is supplied at a nominal 115 volts at 60 Hz.

  • Page 22: Connecting A Dial-Up Modem

    CHAPTER 3: Setting Up and Getting Started Connecting a dial-up modem Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. Your computer may have a 56K modem that you can use with a standard telephone line to connect to the Internet or fax documents.

  • Page 23: Waking Up Your Computer

    To open your computer’s Start menu, click (Start). From that menu, you can run programs and search for files. For more information on using your computer’s menus, see “Using Windows” and “Customizing Windows” in your online User Guide. Waking up your computer For more information about changing the power button mode, see the “Customizing”...

  • Page 24: Restarting (Rebooting) Your Computer

    CHAPTER 3: Setting Up and Getting Started To put your computer to sleep: Click (Start), then click (power). The computer saves your session and partially shuts down to save power. To “wake” your computer, press a key on the keyboard or press the power button.

  • Page 25: Using The Keyboard

    If your computer does not turn off, press and hold the power button until the computer turns off (about five seconds), then press it again to turn the computer back Using the keyboard The keyboard has several different types of keys and buttons.

  • Page 26: Using The Mouse

    CHAPTER 3: Setting Up and Getting Started Feature Icon Description Application key Press this key to access shortcut menus and help assistants in Windows. Navigation keys Press these keys to move the cursor and to copy, cut, and paste objects. Numeric keypad Press these keys to type numbers when the numeric keypad (N...
  • Page 27 As you move the mouse, the pointer (arrow) on the display moves in the same direction. You can use the left and right buttons on the mouse to select objects on the display. You can use the scroll wheel on the mouse to move through a document.
  • Page 28 CHAPTER 3: Setting Up and Getting Started To... Do this... Access a Position the pointer over the shortcut menu object. Quickly press and or find more release the right mouse button information once. This is called about an object right-clicking. on the display.

  • Page 29: Using Optical Drives

    Using optical drives Features Your optical drive has the following basic components: Flip-down door Eject button Loading an optical disc To insert an optical disc: Press the eject button on the optical disc drive. Important When you place a single-sided disc in the tray, make sure that the label side is facing up.
  • Page 30 CHAPTER 3: Setting Up and Getting Started If your optical drive has Your drive type Use your drive for... this logo... is... DVD/CD-RW Installing programs, playing audio CDs, accessing data, creating CDs, and playing DVDs. Installing programs, playing audio CDs, playing DVDs, and accessing data.

  • Page 31: Playing Discs

    Playing discs Playing a CD Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. A standard compact disc (CD) can hold an entire album of digital songs and can be played on a CD player or your computer’s CD drive.

  • Page 32: Creating Discs

    CHAPTER 3: Setting Up and Getting Started Creating discs Recording to optical discs You can use the disc burning program on your computer to copy tracks from a music CD to your hard drive, copy or create data discs, create music CDs, create video DVDs, and more. For more information about creating CDs and DVDs, see your online User Guide.

  • Page 33: Memory Card Types

    Memory card types The memory card reader supports several memory card types. To determine which types are supported by your card reader and the slots to use for each type of card, examine the face plate of the reader. Each slot is assigned a different drive letter (for example, the E: and F: drives), so data can be transferred from one memory card type to another.

  • Page 34: Adjusting The Volume

    CHAPTER 3: Setting Up and Getting Started Adjusting the volume You can adjust volume using your speakers’ controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using hardware controls: •...
  • Page 35 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. Adjust the Windows Sounds slider to change system sounds volume independently of general volume (such as the volume used for music and game sounds).

  • Page 36: Configuring The Audio Jacks

    CHAPTER 3: Setting Up and Getting Started Configuring the audio jacks If the back of your computer has five audio jacks, they are universal jacks. This means that they can be used for more than one purpose. For example, the blue jack on the computer can be a stereo in jack or a stereo out jack.
  • Page 37 IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means that your computer will usually recognize such a device whenever you plug it into the appropriate port. When you use an IEEE 1394 or USB device for the first time, your computer will prompt you to install any software the device needs.
  • Page 38 CHAPTER 3: Setting Up and Getting Started...

  • Page 39: Chapter 4: Upgrading Your Computer

    CHAPTER4 Upgrading Your Computer • Preventing static electricity discharge • Opening the case • Closing the case • Replacing the color panel • Installing memory • Adding or replacing an optical disc drive • Replacing the memory card reader • Adding or replacing a hard drive •...

  • Page 40: Preventing Static Electricity Discharge

    CHAPTER 4: Upgrading Your Computer Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the power supply.

  • Page 41: Opening The Case

    Opening the case Your computer case provides easy access to internal components. Removing the left side panel Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case.

  • Page 42: Removing The Right Side Panel

    CHAPTER 4: Upgrading Your Computer Removing the right side panel Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To remove the right side panel: Make sure that the left side panel has already been removed by following the instructions in “Removing the...

  • Page 43: Removing The Front Bezel

    Removing the front bezel The bezel is the front “face” piece of your computer that has the optical drive faces and the brand logo. It must be removed for some upgrading tasks. To remove the front bezel: Remove the side panels by following the instructions in “Removing the left side panel”...

  • Page 44: Closing The Case

    CHAPTER 4: Upgrading Your Computer On the right side of the computer, press the three bezel release tabs toward the outside until the bezel is released, then pull the front bezel off the computer. Caution If the tabs were pressed correctly, the bezel should be easily removed.

  • Page 45: Replacing The Side Panels

    Replacing the side panels To replace the side panels: Make sure that all internal cables are arranged inside the computer so they will not be pinched when you close the computer. Slide the side panels toward the front of the computer until the backs of the side panels are flush with the back of the computer.

  • Page 46: Replacing The Color Panel

    CHAPTER 4: Upgrading Your Computer Replacing the color panel To replace the color panel on the front bezel: Remove the front bezel by following the instructions in “Removing the front bezel” on page Press the lower panel release tabs up, and press the upper panel release tabs inward.

  • Page 47: Installing Memory

    Slide the new color panel into position, then firmly press it against the front bezel until it clicks into place. Reinstall the front bezel by following the instructions in “Replacing the front bezel” on page Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer.
  • Page 48 CHAPTER 4: Upgrading Your Computer If you are removing a memory module from a memory slot, gently pull the plastic tabs away from the sides of the memory module and remove it. - OR - If you are adding a memory module to an empty memory slot, gently pull the plastic tabs away from the sides of the memory slot.

  • Page 49: Adding Or Replacing An Optical Disc Drive

    Adding or replacing an optical disc drive Tools You need a Phillips screwdriver to add or replace an optical drive. To add replace an optical drive: Remove the front bezel by following the instructions in “Removing the front bezel” on page...
  • Page 50 CHAPTER 4: Upgrading Your Computer Remove the two drive retention screws. Drive retention screws Slide the drive forward and out of the drive bay. Slide the new drive into the drive bay, line up the screw holes on the drive bay with the screw holes on the drive, then replace the two drive retention screws.

  • Page 51: Replacing The Memory Card Reader

    Replacing the memory card reader Tools You need a Phillips screwdriver to replace the memory card reader. To replace the memory card reader: Remove the front bezel by following the instructions in “Removing the front bezel” on page Firmly press the top bezel release tab. The release tab is in the top of the case, between the power supply and the optical drive.
  • Page 52 CHAPTER 4: Upgrading Your Computer Unplug the cables connected to the card reader, and slide cables out of the clips that hold them down. Make note of the cable locations. Remove the screw that secures the card reader to the computer, then remove the card reader.

  • Page 53: Adding Or Replacing A Hard Drive

    Adding or replacing a hard drive To add or replace a hard drive: Tools You need a Phillips screwdriver to add or replace a hard drive. Remove the left side panel by following the instructions “Removing the left side panel” on page Disconnect and label all hard drive cables, noting their locations and orientation.

  • Page 54: Adding Or Replacing An Expansion Card

    CHAPTER 4: Upgrading Your Computer If you are replacing a drive, note any jumper settings on the old drive and set the jumper on the new drive to be the same. - OR - If you are adding a new drive, set the jumper as instructed by the drive’s user guide.
  • Page 55 Remove the Phillips screw that secures either the metal slot cover or the old expansion card. If you are replacing an expansion card, remove the old card. You can slightly seesaw the card end-to-end to loosen the card, but do not bend the card sideways.
  • Page 56 CHAPTER 4: Upgrading Your Computer...

  • Page 57: Chapter 5: Maintaining Your Computer

    CHAPTER5 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer...

  • Page 58: Setting Up A Maintenance Schedule

    CHAPTER 5: Maintaining Your Computer Setting up a maintenance schedule Use the following table to set up a regular maintenance schedule. Maintenance task Weekly Monthly When needed Create system recovery As soon as possible discs (one time only) Check for viruses Run Windows Update Manage hard drive space Clean up hard drives...

  • Page 59: Caring For Your Computer

    Caring for your computer To extend the life of your computer: • Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight.

  • Page 60: Cleaning Your Computer

    CHAPTER 5: Maintaining Your Computer Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best. You may want to gather these items and put together a computer cleaning kit: •...

  • Page 61: Cleaning The Keyboard

    Cleaning the keyboard You should occasionally clean the keyboard to remove dust and lint trapped under the keys. To clean the keyboard: Use an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

  • Page 62: Cleaning Optical Discs

    CHAPTER 5: Maintaining Your Computer Cleaning optical discs Optical discs (CDs, DVDs, and Blu-ray Discs) get dirty from frequent handling. To clean an optical disc: Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. Updating Windows Windows Update helps you keep your computer up-to-date.

  • Page 63: Using Bigfix

    Using BigFix BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon.

  • Page 64: Managing Hard Drive Space

    CHAPTER 5: Maintaining Your Computer Managing hard drive space Windows provides several utilities you can use to check hard drive space, delete unnecessary files, defragment files, and back up files. Checking hard drive space To check hard drive space: Shortcut Start Computer right-click drive Properties Click (Start) then click Computer.

  • Page 65: Deleting Unnecessary Files

    Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears. Deleting unnecessary files Delete unnecessary files, such as temporary files and files in the Recycle Bin, to free hard drive space.

  • Page 66: Checking The Hard Drive For Errors

    CHAPTER 5: Maintaining Your Computer Click one of the options: • My files only cleans only the folders for the currently logged in user. • Files from all users on this computer cleans all folders. The Disk Cleanup dilalog box opens. Click to select the types of files you want to delete, then click OK.

  • Page 67: Defragmenting The Hard Drive

    Click Check Now, then click Start. Your drive is checked for errors. This process may take several minutes. Important Error checking cannot scan a drive while the drive is being used. If you try to check your hard drive for errors, you see a prompt asking you if you want to scan the hard drive later (the next time you restart your computer).

  • Page 68: Backing Up Files

    CHAPTER 5: Maintaining Your Computer To defragment the hard drive: Disconnect your computer from the network. Click (Start), All Programs, Accessories, System Tools, then click Disk Defragmenter. The Disk Defragmenter dialog box opens. Click Defragment now. This process may take hours to complete, depending on the size of the drive being defragmented.
  • Page 69 To back up files: Click (Start) then click Computer. The Computer window opens. Right-click the drive that you want to back up, click Properties, then click the Tools tab. Click Backup Now, then click Run a file backup now.

  • Page 70: Scheduling Maintenance Tasks

    CHAPTER 5: Maintaining Your Computer Scheduling maintenance tasks Task Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run.

  • Page 71: Moving From Your Old Computer

    Moving from your old computer Transferring files and settings automatically You can move your files, folders, software settings, and user account settings (such as display, Internet, and e-mail settings) from your old computer to your new one using Windows Easy Transfer, providing your old computer uses Windows XP or Windows Vista.

  • Page 72: Transferring Files And Settings Manually

    CHAPTER 5: Maintaining Your Computer Transferring files and settings manually You can manually transfer your personal data files by copying them to removable media, such as a writable disc, an external hard drive, a network location, or a flash drive. Finding your documents Many programs save your personal data files in the Documents or My Documents folder.

  • Page 73: Finding Other Files

    Finding other files Use Windows Find or Search to locate other personal data files. For more information, see “Using Windows” in your online User Guide. You can often identify different data file types by looking at the file’s extension (the part of the file name following the last period).
  • Page 74 CHAPTER 5: Maintaining Your Computer...

  • Page 75: Chapter6 Troubleshooting

    CHAPTER6 Troubleshooting • Error messages • Internet and networking • Power • Display • Printing • Optical discs • Memory card reader • Mouse • Keyboard • Files • Memory • Audio • Passwords • Expansion cards • Media Center •...

  • Page 76: Safety Guidelines

    CHAPTER 6: Troubleshooting Safety guidelines While troubleshooting your computer, follow these safety guidelines: Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: • Power cords or plugs are damaged • Liquid has been spilled into your computer •...

  • Page 77: Error Messages

    Error messages Error message Action “Insufficient disk “You get an “Insufficient disk space” space” error message” on page “Data error” “You get a “Data error” message” on page “General failure “The hard drive cannot be accessed, reading drive C”...

  • Page 78: Internet And Networking

    CHAPTER 6: Troubleshooting Internet and networking Internet If you do not find a solution to your problem in this section, the issue may be networking related. See “Networking” on page 76 for more information. You cannot connect to the Internet •...

  • Page 79: Modem (Cable Or Dsl)

    People are sending you e-mails, but you have not received them • Click the Receive or Send and Receive button in your e-mail program. This checks your mail server for incoming e-mail. • Make sure that your account with your Internet service provider (ISP) is set up correctly.

  • Page 80: Modem (Dial-Up)

    CHAPTER 6: Troubleshooting Modem (dial-up) See also “Internet and networking” on page Your modem does not dial or does not connect • Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. •...
  • Page 81 You cannot connect to the Internet • The ISP may be having technical difficulties. Contact your ISP for technical support. • Review the troubleshooting information under “Internet and networking” on page Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K.

  • Page 82: Networking

    CHAPTER 6: Troubleshooting Click the Modem tab, then adjust the Speaker volume control. Click OK twice to close the dialog boxes. Networking You cannot see the other computers on your network • If a network cable is connected to your computer, make sure that the other end is plugged into a network router, switch, hub, or other network device.

  • Page 83: Power

    Power Your computer will not turn on • Make sure that the power cord is connected to an AC power source and to your computer, and that your computer is turned on. If your power cables are connected to a power strip, make sure it is turned on.

  • Page 84: Printing

    CHAPTER 6: Troubleshooting The color is not uniform • Make sure that the display warms up for at least 30 minutes before making a final judgment about color uniformity. The text on the display is dim or difficult to read •...

  • Page 85: Optical Discs

    • Reinstall the printer driver. See your printer’s user guide for instructions. • Wait until files have been printed before sending additional files to the printer. • If you print large files or many files at one time, you may want to add additional memory to the printer.

  • Page 86: Memory Card Reader

    CHAPTER 6: Troubleshooting • The regional code of the movie disc may not match your drive’s regional code. Play only discs with a regional code for your region. The DVD regional code for the United States and Canada is 1, and the regional code for Mexico is 4.

  • Page 87: Keyboard

    Keyboard The keyboard does not work • Make sure that the keyboard cable is plugged in correctly. • Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.
  • Page 88 CHAPTER 6: Troubleshooting A file was accidentally deleted • If a file was deleted while holding down the S key, HIFT or if the Recycle Bin has been emptied since the file was deleted, the file cannot be restored. To restore deleted files: Double-click the Recycle Bin icon.

  • Page 89: Memory

    Checking the hard drive for errors Use Error-checking if you encounter hard drive problems. Error-checking examines the hard drive for file and folder problems, then corrects the data problems that it finds. To check the hard drive for errors: Click (Start) then click Computer.

  • Page 90: Audio

    CHAPTER 6: Troubleshooting You see a “Not enough memory” error message • Close all programs, then restart your computer. • If you continue to receive this error message, consider adding more memory to your computer. Audio You are not getting sound from the speakers •...

  • Page 91: Expansion Cards

    • A/V cables (basic) • S-Video (fair, but not optimized for computer video display) • VGA (good) • DVI (better) • HDMI (best) • Quality of video cables—Poor quality video cables can cause problems. Gateway recommends using high-quality video cables.
  • Page 92 CHAPTER 6: Troubleshooting • Screen resolution—Many TVs cannot display the high resolution that your computer’s video signal uses, and may shift, scramble, or scroll the picture. For a better picture on a TV display, you may need to lower the computer’s screen resolution to 800 ×...

  • Page 93: Checking For Device Problems

    Problem solving may also involve re-installing some or all of the computer’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions. Caution To prepare your computer for additional system recovery options, you should create a set of software and driver recovery discs as soon as possible.

  • Page 94: Recovering Pre-Installed Software And Drivers

    You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center.
  • Page 95 To create discs for recovering pre-installed software and drivers: Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Applications and drivers external media, then click Next. The What would you like to do? dialog box opens.
  • Page 96 CHAPTER 6: Troubleshooting Insert a blank, recordable disc into a recordable disc drive, then click Next. If an AutoPlay dialog box opens, click the x in the upper-right corner to close it. A dialog box opens that tells you the number of blank discs you need to create a full set of recovery discs.
  • Page 97 Important If you have recently reinstalled Windows or installed a new hard drive, and your Start menu does not contain Gateway Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, see “Recovering pre-installed software and drivers using recovery discs”...
  • Page 98 Insert a software and driver recovery disc into a CD or DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer and run the file Grc_Vista.exe on the disc.
  • Page 99 Click Next. If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc.

  • Page 100: Using Microsoft System Restore

    CHAPTER 6: Troubleshooting Using Microsoft System Restore Microsoft System Restore periodically takes “snapshots” of your system settings and saves them as restore points. In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system running again. Windows automatically creates an additional restore point each day, and also each time you install software or device drivers.
  • Page 101 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. Click the restore point you want, click Next, then click Finish. A confirmation message box appears.

  • Page 102: Recovering Your System To Its Factory Condition

    CHAPTER 6: Troubleshooting On the left side of the window, click Create a restore point or change settings, then click Next. The System Properties dialog box opens to the System Protection tab. Click Create. The Create a restore point dialog box opens. Type a description for the restore point (such as the date and time), then click Create.
  • Page 103 To delete everything on your hard drive and re-install all factory software: If you can still run Windows: Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Recovery, then click Next. Your computer restarts. If you cannot run Windows: Turn on or restart your computer.

  • Page 104: Recovering Your System Using The Windows Dvd

    CHAPTER 6: Troubleshooting Click Yes, then click Next. The Factory image recovery window opens, which shows you the progress of the system recovery. When recovery is finished, the Recovery is complete window opens. Click Finish, then click Restart. Your computer restarts in its original factory condition.

  • Page 105: Technical Support

    Calling Customer Care For the contact number, see your setup poster. The label on top of your computer contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance.
  • Page 106 CHAPTER 6: Troubleshooting...

  • Page 107: Appendix A: Legal Notices

    APPENDIXA Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices...

  • Page 108: Important Safety Information

    Always follow these instructions to help guard against personal injury and damage to your Gateway system. Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.

  • Page 109: Care During Use

    Care during use Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities. Warning To reduce the risk of fire, use only No. 26 AWG or larger (for example, No.

  • Page 110: Fcc Declaration Of Conformity

    Phone: 800-846-2000 Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. This device complies with Part 15 of the FCC Rules. Operation of this device is subject to the following two conditions: (1)this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 111 When programming or making test calls to emergency numbers: • Remain on the line and briefly explain to the dispatcher the reason for the call. • Perform such activities in the off-peak hours such as early morning or late evenings.

  • Page 112: Laser Safety Statement

    If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges.
  • Page 113 Power lines Warning When installing or realigning an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits. Contact with them could be fatal. Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits.

  • Page 114: Environmental Information

    Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

  • Page 115: Macrovision Statement

    Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation.
  • Page 116 APPENDIX A: Legal Notices...

  • Page 117: Index

    Index connecting AC power connector accessories cable modem safety precautions connecting application key troubleshooting audio card reader analog speaker jack cards audio in jack adding expansion center speaker jack inserting memory card configuring jacks installing memory card front speaker jack removing memory card HDMI jack replacing expansion...
  • Page 118 Index Certificate of Authenticity i.Link IEEE 1394 cleaning keyboard audio CD line in case line out microphone computer screen modem mouse keyboard network LCD panel power mouse power cord screen printer cleaning CRT screen PS/2 keyboard clicking PS/2 mouse closing rear speaker computer case scanner...
  • Page 119 Fn key folders cleaning opening copying drive fragmentation inserting front bezel playing removing recording replacing troubleshooting function keys DVD drive adding identifying Gateway replacing contact information See also optical drive model number troubleshooting serial number Support Gateway Recovery Center...
  • Page 120 Index re-installing drivers cleaning re-installing programs features re-installing software PS/2 port troubleshooting USB port keys and buttons hard drive application adding audio playback backing up files checking for errors function checking for free space mouse defragmenting navigating deleting files and folders numeric replacing Windows...
  • Page 121 PS/2 port deleting files right-clicking extending computer life scroll wheel suggested schedule selecting screen objects using Task Scheduler troubleshooting USB port media card reader moving media reader files from old computer See memory card reader memory pointer adding...
  • Page 122 CD drivers Blu-ray Disc programs software system Plug and Play devices Windows IEEE 1394 support for with Gateway Recovery USB support for Center pointer with Windows DVD moving with Windows System ports Restore See connections recovery discs...
  • Page 123 Windows replacing with Gateway Recovery sleep mode Center using with Windows DVD software with Windows System recovery discs Restore re-installing Resume mode sound right-clicking adjusting controls muting speaker jack S/PDIF out analog safety center...
  • Page 124 Index add-in cards video jack cable modem voltage cards checking selection CD drive selection switch dial-up modem volume dial-up modem speed adjusting display adjusting dial-up modem DSL modem DVD drive controls Ethernet network muting files general guidelines hard drive waking computer Internet connection keyboard Windows...
  • Page 126 MAN GERSHWIN3 GWREC REF GDE R0 4/08...

This manual is also suitable for:

5694 - gt - 4 gb ram

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