Page 1 Gateway Profile ™ user'sguide Customizing Troubleshooting...
Page 3: Table Of Contents
Gateway model number ........
Page 4 Gateway Web site ........
Page 5 Adjusting the volume in Windows 2000 ......82 Listening to CDs ........... 84 Listening to CDs in Windows XP .
Page 6 Changing the desktop background ....... . .138 Selecting a screen saver .........141 Changing the mouse settings .
Page 7 Installing your old printer or scanner ........177 Installing a USB printer or scanner .
Page 8 Telephone support ..........251 Before calling Gateway Technical Support ......251 Telephone support .
Page 9: Checking Out Your Gateway Profile
Checking Out Your Gateway This chapter introduces you to the basic features of your computer. Read this chapter to learn: How to identify the features of your Gateway Profile computer How to locate your computer’s model and serial number How to locate the Microsoft Certificate of Authenticity...
Page 10: Front
Chapter 1: Checking Out Your Gateway Profile Front Microphone jack Speaker Headphone jack Diskette drive Volume control CD/DVD/ buttons Recordable drive www.gateway.com Display controls Power button Speaker...
Page 11 “Changing the power scheme” on page 149. Use these controls to enter the OSD (on-screen display) and adjust the computer display settings. For more information about the computer display and OSD, on page www.gateway.com Front “Using the CD or see “Computer display”...
Page 12: Back
Chapter 1: Checking Out Your Gateway Profile Back Ethernet jack Monitor out port Modem jack USB ports PS/2 mouse port Audio Parallel input port jack Microphone jack PS/2 Audio keyboard port output Serial jack port www.gateway.com Monitor in port Power...
Page 13 Plug a serial device (such as a digital camera) into this port. For more information, see “Installing a printer, scanner, or other peripheral device” on page Plug an external video source into this port. Plug the power cable into this connector. www.gateway.com Back “Using the Internet” on see “Installing...
Page 14: Right Side
Chapter 1: Checking Out Your Gateway Profile Right side Component PC Card slot IEEE 1394 ports USB ports Icon Description Insert a Type I or Type II PC Card into this slot. For more information, see “Adding and removing PC Cards” on page 212...
Page 15: Identifying Your Model
Gateway model number The label located underneath the computer case contains information that identifies your computer model. Gateway Technical Support will need this information if you call for assistance. Gateway serial number You can locate the Gateway serial number: Printed on the system label located underneath the computer case.
Page 16: Finding Your Specifications
For more information about your computer, such as memory size, memory type, and hard drive size, go to the Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications. For more information, see...
Page 17: Accessories
Accessories Accessories Gateway offers accessories that can help you make the most of using your computer. To order accessories, visit the Accessory Superstore at accessories.gateway.com. Home networking kit With a home networking kit, you can network, or “link”, two or more computers in your home.
Page 18 Chapter 1: Checking Out Your Gateway Profile Storage Devices If you need additional storage space or you want to back up your files, you can add storage devices to you computer. With a CD-ReWritable (CD-RW) drive, you can free up hard drive space by backing up files, then removing them from your hard drive.
Page 19: Getting Started
Getting Started Read this chapter to find out how to: Use your computer safely Protect your computer from power source problems Start and turn off your computer Use the keyboard Use the mouse Use the computer display Install peripheral devices...
Page 20: Working Safely
Avoid focusing your eyes on your computer display for long periods of time. Look away from your display occasionally, and try to focus on distant objects. Top of display is not higher than eye level Feet are flat on the floor www.gateway.com Screen is perpendicular to your line of sight...
Page 21: Setting Up Your Computer Desk And Chair
Place your keyboard and mouse at a comfortable distance. You should be able to reach them without stretching. Set paper holders at the same height and distance as the computer display. www.gateway.com Working safely...
Page 22: Sitting At Your Computer
Avoiding discomfort and injury from repetitive strain Vary your activities to avoid excessive repetition. Take breaks to change your position, stretch your muscles, and relieve your eyes. Find ways to break up the work day, and schedule a variety of tasks. www.gateway.com...
Page 23: Protecting From Power Source Problems
UPS, a UPS lets you run your computer long enough to save your work and shut down your computer normally. For more information, see “Setting up an uninterruptible power supply” on page Protecting from power source problems www.gateway.com 154.
Page 24: Starting Your Computer
If you are starting your computer for the first time, follow the on-screen instructions to set up your computer. Turn on any peripheral devices, such as printers or scanners, and see the documentation that came with the device for setup instructions. Power button www.gateway.com...
Page 25: Turning Off Your Computer
. The Turn Off Computer dialog box Turn Off Computer . The Shut Down Windows dialog box opens. Shut Down What do you want your computer to do www.gateway.com Turning off your computer...
Page 26: Restarting (Rebooting) Your Computer
, then click Task Manager tab, then click the program that is not responding. If your computer does not turn off, press and hold the power button for about five seconds, then release it. www.gateway.com . The Task Manager window...
Page 27: Using The Cord Cover
To remove the cord cover: Press the cord cover’s bottom tabs inward, then rotate the cord cover away from the computer. www.gateway.com Using the cord cover...
Page 28: Locking Your Computer
While the cable lock is installed, the computer’s back panel cannot be removed. To lock your computer: Install a cable lock into the Kensington lock slot on the back of your computer. Kensington lock slot www.gateway.com...
Page 29: Standard Keyboard
Move the cursor up, down, right, or left. Numeric keypad Use these keys to type numbers when the numeric keypad ( is turned on. Function keys Navigation keys Application , or (Run utility), and www.gateway.com Standard keyboard Indicators Directional Numeric keys keypad keys are CROLL...
Page 30: Multifunction Keyboard
Move the cursor up, down, right, or left. Numeric keypad Use these keys to type numbers when the numeric keypad ( turned on. Function keys Windows keys Application (Explorer utility). www.gateway.com Navigation keys Indicators Directional Numeric keys keypad , or keys are activated.
Page 31: Special-Function Buttons
Decrease the volume. Increase the volume. Turn off all sound. Opens the My Documents folder. You can customize this button to open another program. Open online help. You can customize this button to open another program. www.gateway.com Multifunction keyboard Internet...
Page 32: Wireless Keyboard
Press to... Open your e-mail program. You can customize this button to open another program. Open online search. You can customize this button to open another program. Open your Web browser. You can customize this button to open another program. www.gateway.com...
Page 33: Mouse
You can use the left and right buttons on the mouse to select objects on the display. You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs. www.gateway.com...
Page 34: Using The Mouse
Press the left mouse button and hold it down. Move (drag) the object to the click click appropriate part of the computer display. Release the button to drop the object and drag and drag where you want it. 143. www.gateway.com “Changing see “Cleaning the mouse” on...
Page 35: Computer Display
OSD inactive: Press to adjust the brightness. Exit/Source. Press to deselect a menu screen. Press again to exit the OSD. see “Adjusting the screen and desktop EXIT SOURCE MENU button SELECT – adjust + adjust button button button www.gateway.com Computer display...
Page 36: Osd Options
OSD menu button. The OSD menu opens. buttons to highlight a control, then press the button. buttons to adjust the control to the desired level. button again to exit the OSD. www.gateway.com button to EXIT Step 2 through Step 4 Description Brightness.
Page 37 (This menu is unavailable on some models) Clock. Minimizes any vertical bars or stripes visible on the computer display background. The horizontal display size will also change. Phase. Removes any horizontal distortion and clears or sharpens the image of characters. www.gateway.com...
Page 38 1280 x 1024 USER To adjust the color depth and screen resolution using software controls, “Adjusting the screen and desktop settings” on page Description Language. Changes the OSD language setting. OSD Position. Adjusts the OSD window position on the display. www.gateway.com 132.
Page 39: Installing A Printer, Scanner, Or Other Peripheral Device
For more information about installing peripheral devices in Support Windows XP, click Start, then click Help and Support. Type the keyword installing devices in the Search box Installing a printer, scanner, or other peripheral device “Checking Out Your Gateway , then click the arrow. www.gateway.com...
Page 40 Chapter 2: Getting Started www.gateway.com...
Page 41: Getting Help
Getting Help This chapter tells you about additional information resources available to help you use your computer. Read this chapter to learn how to access: Help and Support Online help Gateway Web site...
Page 42: Help And Support
Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. To start Help and Support: Click...
Page 43: Online Help
Help button. Help You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. www.gateway.com...
Page 44: Gateway Web Site
Chapter 3: Getting Help Gateway Web site Gateway’s online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your system. Visit the Gateway eSupport Web site at support.gateway.com. For more information about connecting to...
Page 45 All Support Documents to access an extensive library General Tutorials to get the latest software updates for My Downloads to walk through a step-by-step All Downloads to get a list of Gateway telephone Call Us www.gateway.com Gateway Web site “Telephone...
Page 46 Chapter 3: Getting Help www.gateway.com...
Page 47: Windows Basics
Windows Basics Read this chapter to learn how to: Use the Windows desktop Manage files and folders Work with documents Use shortcuts...
Page 48: About The Windows Environment
Your desktop may be different from this example, depending on how your computer is set up. Help and Support For more information about the Windows XP desktop, click Start, then click Help and Support. Type the keyword Windows desktop in the Search box , then click the arrow. www.gateway.com...
Page 49: Using The Desktop
The Recycle Bin is where files, folders, and programs that you discarded are stored. You must empty the Recycle Bin to permanently delete them from your computer. For instructions on how to use the Recycle Bin, see “Deleting files and folders” on page www.gateway.com...
Page 50: Using The Start Menu
Start menu. When For more information about the Windows XP Start menu, click Start, then click Help and Support. Type the keyword Windows Start menu in the Search , then click the arrow. www.gateway.com...
Page 51: Adding Icons To The Desktop
For more information about desktop icons, click Start, then Support click Help and Support. Type the keyword desktop icons in the Search box All Programs . A shortcut icon for that Desktop (create shortcut) , then click the arrow. www.gateway.com Using the desktop...
Page 52: Identifying Window Items
When you double-click the icon for a drive, folder, file, or program, a window opens on the desktop. This example shows the Local Disk (C:) window, which opens after you double-click the Title bar Menu bar icon in the My Computer window. Local Disk (C:) www.gateway.com Close Maximize Minimize...
Page 53 Clicking the close button closes the active window or program. Clicking an item on the menu bar starts an action such as Print or Save. , then click the arrow. www.gateway.com Identifying window items...
Page 54: Working With Files And Folders
Local Disk (C:) for the hard drive. You may also have more drives such as a CD or DVD drive. To view the drives on your computer: Click , then click Start Drives on the Start menu. My Computer www.gateway.com...
Page 55: Creating Folders
Files are much like paper documents—letters, spreadsheets, and pictures—that you keep on your computer. In fact, all information on a computer is stored in files. Folders Files Show the contents of this drive , then click the arrow. www.gateway.com Working with files and folders...
Page 56 For more information about creating files and folders, click Start, then click Help and Support. Type the keyword creating files and folders in the Search box www.gateway.com . The new folder name appears , then click the arrow. “Shortcuts” on page...
Page 57: Copying And Moving Files And Folders
Copy Open the destination folder. With the pointer inside the destination folder, right-click. Click . A copy of the file or folder appears in the new location. Paste “Searching for files” on page www.gateway.com Working with files and folders...
Page 58 For more information about copying files and folders or moving files and folders, click Start, then click Help and Support. Type the keyword copying files and folders or moving files and folders in the Search box , then click the arrow. www.gateway.com...
Page 59: Deleting Files And Folders
. Windows moves the files and folders to the Delete icon. The Recycle Bin window opens and lists Recycle Bin “Shortcuts” on page . Windows returns the deleted files or folders Restore www.gateway.com Working with files and folders “Searching for files” on , then click the arrow.
Page 60: Browsing For Files And Folders
. Windows asks you if you are sure Empty Recycle Bin For more information about emptying the Recycle Bin, click Start, then click Help and Support. Type the keyword emptying Recycle Bin in the Search , then click the arrow. www.gateway.com...
Page 61 Start, then click Help and Support. Type the keyword files and folders in the Search box . The My Computer window opens. Show the contents of this folder , then click the arrow. www.gateway.com Working with files and folders Show...
Page 62: Searching For Files
Time period in which it was created or modified You can also combine search criteria to refine searches. Files and folders found using this utility can be opened, copied, cut, renamed, or deleted directly from the list in the results window. www.gateway.com...
Page 63: Using The Windows Search Utility
If you type all of the name, Search will list all files and folders of that name. If you type part of the name, Search will list all of the file and folder names containing the letters you typed. . The Search Results window opens. Click Search www.gateway.com Searching for files...
Page 64 . When the search is completed, Windows lists the files and For more information about searching for files and folders, click Start, then click Help and Support. Type the keyword searching in the Search box , then click the arrow. www.gateway.com...
Page 65: Working With Documents
WordPad starts and a blank document opens. Begin composing your document. Use the menus and toolbar buttons at the top of the window to format the document. Help , then click Accessories WordPad www.gateway.com Working with documents on its menu bar. . Microsoft...
Page 66: Saving A Document
. The Save As dialog box opens. Save list, then click the folder where Save in box. File name For more information about saving documents, click Start, then click Help and Support. Type the keyword saving in the Search box , then click the arrow. www.gateway.com...
Page 67: Opening A Document
For more information about opening documents, click Support Start, then click Help and Support. Type the keyword opening files in the Search box Open list, then click the folder you Look in , then click the arrow. www.gateway.com Working with documents...
Page 68: Printing A Document
Help and Support . The Print dialog box opens. Print . The document prints. For more information about printing documents, click Start, then click Help and Support. Type the keyword printing in the Search box , then click the arrow. www.gateway.com...
Page 69: Shortcuts
The file or folder is not stored in the Recycle Bin. Click the file or folder, press , type the new name, then press NTER Press Press , then click the arrow. www.gateway.com Shortcuts key, . The HIFT ELETE...
Page 70 Chapter 4: Windows Basics www.gateway.com...
Page 71: Using The Internet
Using the This chapter provides information about the Internet and the World Wide Web. Read this chapter to learn how to: Set up and access an Internet account using ® America Online Connect to a Web site using a browser Download files from the Internet Send and receive e-mail using America Online Internet...
Page 72: Learning About The Internet
Internet Servers store information so other computers can access it from the Internet. Your computer connects to the Internet through an ISP. ISP Servers let you connect to the Internet and access your e-mail messages. www.gateway.com...
Page 73: Setting Up An Internet Account
To set up an Internet account with America Online: Click Start All Programs Follow the on-screen instructions. After setting up your account, you can connect to the Internet and access your e-mail services. Setting up an Internet account , then click America Online www.gateway.com...
Page 74: Accessing Your Internet Account
For general information about using Internet accounts in Windows XP, click Start, then click Help and Support. Type the keyword ISP in the Search box , then click the arrow. www.gateway.com...
Page 75: Using The World Wide Web
You can identify a link by moving the mouse pointer over it. If the pointer changes to a hand, the item is a link. To learn more about using the Web browser features, click in the menu bar. Help Link page Linked Web page www.gateway.com...
Page 76: Connecting To A Web Site
To go to a different Web site, type the address (called a URL for “Universal Resource Locator”) in the browser address bar (for example www.gateway.com), then click - OR - On the current Web page, click a link to a Web site.
Page 77: Downloading Files
Windows XP, click Start, then click Help and Support. Type the keyword downloading files in the Search box “Protecting your computer from viruses” on the browser address “Working with files and folders” on , then click the arrow. www.gateway.com Using the World Wide Web...
Page 78: Using E-Mail
Type the subject of your e-mail in the Type the e-mail message. When finished, click e-mail address you specified. jdoe@aol.com User name Internet domain name Subject . Your e-mail is sent over the Internet to the Send Now www.gateway.com box.
Page 79: Checking Your E-Mail
Help and For general information about using e-mail in Windows XP, Support click Start, then click Help and Support. Type the keyword e-mail in the Search box , then click the arrow. www.gateway.com Using e-mail...
Page 80 Chapter 5: Using the Internet www.gateway.com...
Page 81: Using Multimedia
Using Multimedia This chapter provides information on using the multimedia features of your computer. Read this chapter to learn how Use the diskette drive Use the CD or DVD drive Adjust the volume Play CDs and DVDs Record and play audio files Use Windows Media Player Use MusicMatch Use a recordable drive to create CDs or DVDs...
Page 82: Using The Diskette Drive
Diskettes are useful for storing files or transferring files to another computer. Warning Diskette drive activity light Do not expose diskettes to water or magnetic fields. Exposure could damage the data on the diskette. Diskette Diskette slot eject button www.gateway.com...
Page 83 (for example, the A: drive), then double-click Computer the file name. To remove the diskette, make sure that the drive activity light is off, then press the diskette eject button. www.gateway.com Using the diskette drive , then click Start...
Page 84: Using The Cd Or Dvd Drive
You can use your computer to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway computer may contain one of the following drive types. Look on the front of the drive for one of the following logos:...
Page 85: Inserting A Cd Or Dvd
Using the CD or DVD drive Inserting a CD or DVD Activity light Eject button Manual eject hole Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. www.gateway.com...
Page 86 When you place a single-sided disc in the tray, make sure that the label side is facing up. If the disc has two playable sides, place the disc so the name of the side you want to play is facing up. www.gateway.com...
Page 87: Adjusting The Volume
. The Sounds and Audio Devices Properties dialog box opens. Devices for more information. . The Control Panel window opens. If your Control Panel Sounds, Speech, and Audio Devices Adjust the system volume www.gateway.com Adjusting the volume See “Special-function Sounds and Audio...
Page 88 Windows XP, click Start, then click Help and Support. Type the keyword adjusting volume in the Search box , then click the arrow. . The Control Panel window opens. If your Control Panel Sounds, Speech, and Audio Devices Adjust the system volume www.gateway.com Sounds and Audio...
Page 89 Drag the volume level and balance sliders for the device you want to adjust. For more information about the volume controls, click Click X in the top-right corner of the window to close it. www.gateway.com Adjusting the volume area. in the window.
Page 90: Adjusting The Volume In Windows 2000
23 To adjust overall volume level from Windows: Click the speaker icon the volume or click to select the for more information. on the taskbar, then drag the slider to change check box. Mute www.gateway.com See “Special-function...
Page 91 For more information about the volume controls, click Control window. Click X in the top-right corner of the window to close it. on the taskbar. The Volume Control , the audio device you want to adjust, then www.gateway.com Adjusting the volume in the Volume Help...
Page 92: Listening To Cds
, then click Programs opens. Some music CDs have copy protection software. You may not be able to play these CDs on your computer. Windows Media Player www.gateway.com . You can also Help see “Using see “Special-function Windows Media Player Start .
Page 93 Help and For more information about playing CDs in Windows XP, Support click Start, then click Help and Support. Type the keyword playing CDs in the Search box www.gateway.com (play). Volume , then click the arrow. Listening to CDs see “Adjusting...
Page 94: Listening To Cds In Windows 2000
If you do not hear sound or you want to change the volume, see the volume in Windows 2000” on page see “Using MusicMatch” on page , then click Entertainment CD Player Stop Play Eject CD Skip Forward Next Previous www.gateway.com see “Special-function Start Programs . When the CD Player opens, “Adjusting...
Page 95: Recording And Playing Audio
“Front” on page Accessories Entertainment Record Play Fast Forward Stop (stop). . The Save As dialog box opens. Save As . The recording is saved. Save www.gateway.com Recording and playing audio 2, and , then click Sound...
Page 96 (play), then stop playing the file by For more information about making or playing an audio recording in Windows XP, click Start, then click Help and Support. Type the keyword recording audio or playing audio in the Search box arrow. www.gateway.com , then click the...
Page 97: Playing Audio And Video Files With The Windows Media Player
Play Stop Playing audio and video files with the Windows Media Player Help , then click Start All Programs Start Programs Accessories . The Windows Media Player opens. www.gateway.com Windows Media Player , then Entertainment Video file information Video screen...
Page 98: Playing A Dvd
(play), then stop playing the file by For more information about playing audio and video using the Windows Media Player in Windows XP, click Start, then click Help and Support. Type the keyword Media Player in the Search box , then click the arrow. www.gateway.com Help...
Page 99 Help and For more information about playing DVDs in Windows XP, Support click Start, then click Help and Support. Type the keyword playing DVDs in the Search box www.gateway.com Start All Programs . The Windows Media Player , then click Windows Media Player (play).
Page 100: Using Musicmatch
Some music CDs have copy protection software. You may not be able to play these CDs on your computer. Play Audio CD using MUSICMATCH . The MusicMatch window opens. Start All Programs . The MusicMatch window opens. www.gateway.com , then MusicMatch...
Page 101: Creating Mp3 Music Files
CD, then use that information for naming and storing your MP3 files, connect to the Internet before inserting your CD. Insert a music CD into your CD or DVD drive. , then click www.gateway.com Using MusicMatch . MusicMatch...
Page 102 A progress bar appears next to each track as it is recorded. Play Audio CD using MUSICMATCH . The MusicMatch window opens. Start . The MusicMatch window opens. Record Stop . The Recorder window opens. www.gateway.com , then All Programs MusicMatch...
Page 103: Editing Track Information
Enter information such as track title, lead artist, album, and genre. Click . The new track information appears in the MusicMatch playlist, music library, and recorder window. . The library window opens. My Library www.gateway.com Using MusicMatch . The Edit Track Tag(s)
Page 104: Building A Music Library
Internet, MP3 files that you download are automatically added to your music library. Caution During the download process, MP3 files may become corrupt. If you are having trouble listening to, or working with, a downloaded file, try downloading the file again. www.gateway.com...
Page 105: Changing The Music Library Display Settings
Click an arrow button to open a column list, then click the category that you want to display in the column. When you have finished selecting categories, click , then click . The Settings window Options Settings tab. www.gateway.com Using MusicMatch...
Page 106: Listening To Internet Radio
. The Radio window opens. , the radio station, then click the arrow in the play Featured Radio Stations Radio Stations Broadcast Radio Broadcast Stations www.gateway.com Featured Radio , drag the scroll , the list, the radio station, then , drag the...
Page 107: Using Advanced Features
Using MusicMatch Using advanced features You can also use MusicMatch to create your own music CDs and to download MP3 files to your portable MP3 player. For more information, see the MusicMatch online help. www.gateway.com...
Page 108: Creating Cds And Dvds
If you are uncertain about your rights, contact your legal advisor. Some CDs have copy protection software. You cannot create MP3 files from these CDs and you may not be able to listen to these CDs on your computer. www.gateway.com...
Page 109: Copying A Cd Or Dvd
Copying a CD or DVD To copy a music CD, data CD, or data DVD: Click Start All Programs . Nero Express opens. Nero Express Burn a CD or Data DVD Nero Programs www.gateway.com Creating CDs and DVDs , then click...
Page 110 If you have two CD or DVD drives, click to select the . The Select source and destination screen opens. list, then click the drive that Source drive list, then click your recordable Destination drive www.gateway.com check box. Quick copy...
Page 111 Creating CDs and DVDs Click . The Nero’s Title and CD Database dialog box opens. Burn www.gateway.com...
Page 112 Nero Express copies the files from your hard drive to the writable CD or DVD. When a message tells you that the recording is complete, click Click to return to the main Nero Express screen. Next Click Exit www.gateway.com...
Page 113: Creating A Data Cd Or Dvd
If a dialog box opens, click Move your pointer over opens. Burn a CD or Data DVD Nero Programs , then click Take no action , then click . The Disc Content screen Data Data Disc www.gateway.com Creating CDs and DVDs , then click...
Page 114 . You can continue to select files and click After you select all your files, click list, then click a drive or folder, or you can Location list. Press and hold the C Name Finished www.gateway.com key to select multiple...
Page 115 . The Burning Process screen opens and Nero Express burns the Burn files to the CD. When a message tells you that the recording is complete, click Click to return the main Nero Express screen. Next Click Exit list, then click your recordable Current recorder www.gateway.com Creating CDs and DVDs...
Page 116: Copying Music Tracks
If an Audio CD dialog box opens, click Click . The Nero Toolbar opens. More All Programs Burn a CD or Data DVD . Nero Express opens. www.gateway.com , then click Nero Programs , then click Take no action...
Page 117 Click the icon. The Nero’s Title and CD Database dialog box Save Tracks opens. Wait until the dialog box closes. - OR - Click Cancel www.gateway.com Creating CDs and DVDs...
Page 118 After the recording is complete, click . The Save Tracks dialog box opens. Output file format . The recording process begins. . The recording process begins. Close www.gateway.com list, then click the key, click the tracks you...
Page 119: Creating A Music Cd
Burn a CD or Data DVD Nero Programs , then click Take no action , then click one of the following options: Music to create a CD that contains tracks and data files. www.gateway.com Creating CDs and DVDs , then click...
Page 120 Chapter 6: Using Multimedia The screen you use to add files opens. www.gateway.com...
Page 121 Click . You can continue to select files and click After you select all your files, click www.gateway.com list, then click a drive or folder, or you can list. Press and hold the C Finished Creating CDs and DVDs...
Page 122 . The Burning Process screen opens and Nero Express burns the Burn files to the CD. When a message tells you that the recording is complete, click Click to return the main Nero Express screen. Next Click Exit list, then click your recordable Current recorder www.gateway.com...
Page 123: Advanced Features
For more information, see the online help in the programs and the online user’s guides. To access the user’s guides, click , then click the guide you want. User’s Guides Start All Programs Burn a CD or Data DVD Start All Programs www.gateway.com Creating CDs and DVDs Nero Burn a CD or Data...
Page 124: Connecting A Digital Camera
See Do More With Gateway for more information about using your computer to edit, store, and print digital photos. Click Start, then click Do More With Gateway. If you are in the Business Solutions view, click Consumer Solutions. Click Digital Photos.
Page 125: Connecting A Digital Video Camera
Otherwise, you may be violating copyright law and be subject to payment of damages and other remedies. If you are uncertain about your rights, contact your legal advisor. Connecting a digital video camera www.gateway.com on the right...
Page 126 Take no action See Do More With Gateway for more information about using your computer to edit videos. Click Start, then click Do More With Gateway. If you are in the Business Solutions view, click Consumer Solutions. Click Digital Video.
Page 127: Sending And Receiving Faxes
Sending and Receiving Faxes Microsoft Fax lets you send and receive faxes using the modem. Read this chapter to learn how to: Install and configure Fax Create and send a new fax Set up a fax cover page template Fax a document you scanned or created in another program Receive, view, and print a fax Help and...
Page 128: Installing And Configuring Fax
. The Control Panel window opens. Control Panel Add and Remove Programs Add/Remove Windows Components , then click Next to exit the Windows Components Wizard. to close the Add or Remove Programs dialog box. www.gateway.com Install . The Add or Remove Programs . The Windows...
Page 129: Configuring Fax
Type the information about yourself that you want to appear on your fax cover page, then click screen opens. Accessories Communications . The Select Device for Sending or Receiving Faxes Next www.gateway.com Installing and configuring Fax , then click . The Sender Next...
Page 130 Please select the fax device check box. Enable Receive Some fax machines cannot use special characters such as hyphens. We suggest using spaces instead of hyphens in telephone and fax numbers. . This identifier information is Next www.gateway.com list, then click the Step...
Page 131: Sending A Simple Fax
Type the name and fax number of the recipient of your fax. If you need to use the area code for your recipient, click to type the full ten-digit fax number. Accessories Communications www.gateway.com Sending a simple fax , then click Send . The Recipient...
Page 132 . The Completing the Send Fax Wizard screen opens. Next Click Finish Cover page template Subject line area, then click Note www.gateway.com . The Preparing the Cover Next , then click the cover page area. . The Schedule screen Next...
Page 133: Setting Up Your Cover Page Template
Save in Type the new cover page template name. Click Save Setting up your cover page template Accessories Communications menu, then move them to the appropriate Insert , then click File www.gateway.com , then click . The Save Save As...
Page 134: Faxing From Programs
Name . The Send Fax Wizard opens. 123. , then click File Name . The Send Fax Wizard opens. 123. www.gateway.com list, then click the printer. “Sending a simple . The Print dialog box Print list, then click the printer.
Page 135: Receiving And Viewing A Fax
Outbox Click to cancel the fax. Delete Click Accessories Communications , then double-click the fax you want to view. The Inbox Start All Programs Accessories . The Fax Console opens. www.gateway.com Receiving and viewing a fax , then click Communications...
Page 136: Automatically Retry Sending A Fax
. The Control Panel window opens. Control Panel , then click . The Fax Properties dialog box opens. Properties tab, then click Properties www.gateway.com Printers and Other Hardware . The Printers and Faxes window Printers and Faxes . The Modem dialog box opens.
Page 137: Automatically Cancelling A Fax
. The Fax Properties dialog box opens. Properties tab, then click . The Modem dialog box opens. Properties tab. Automatically delete failed faxes after www.gateway.com Automatically cancelling a fax Printers and Other Hardware Printers and Faxes check box and specify...
Page 138 Chapter 7: Sending and Receiving Faxes www.gateway.com...
Page 139: Customizing Your Computer
Customizing Your Computer This chapter provides information about customizing your computer by changing settings in Windows. Read this chapter to learn how to: Change screen and display settings Change the background and screen saver Adjust the mouse settings Add, change, and switch user accounts in Windows XP Adjust power management settings...
Page 140: Adjusting The Screen And Desktop Settings
- OR - In Windows 2000, click Panel window opens. Click/Double-click the , then click Start Control Panel , then click Start Settings Control Panel icon. The Display Properties dialog box opens. Display www.gateway.com . The Control Panel . The Control...
Page 141: Adjusting The Screen Resolution
The higher the resolution, the smaller individual components of the computer display (such as icons and menu bars) appear. Adjusting the screen and desktop settings tab. Color quality www.gateway.com list, then click Colors , then click , then click again.
Page 142 In Windows 2000, click Panel window opens. Click/Double-click the Click the Settings , then click Start Control Panel , then click Start Settings icon. The Display Properties dialog box opens. Display tab. www.gateway.com . The Control Panel . The Control Control Panel...
Page 143: Changing The Colors On Your Windows Desktop
Screen area , then click , then click the arrow. . The Control Panel window opens. If your Control Panel Appearance and Themes icon. The Display Properties dialog box opens. Display www.gateway.com , then click again.
Page 144 . The new colors appear on your desktop. . The Advanced Appearance dialog box opens. Item , then click the tab. Themes , type a name for the new theme, then click www.gateway.com list, click the color scheme list, then click the item you twice.
Page 145 Save As Click again. The new colors appear on your desktop. Adjusting the screen and desktop settings The Control Panel window Control Panel. icon. The Display Properties dialog box opens. list, then click the item you Item www.gateway.com . The...
Page 146: Changing The Desktop Background
Click a background picture in the - OR - Click Browse . The Control Panel window opens. If your Control Panel icon. The Display Properties dialog box opens. Display tab. Background to select a background picture from another location. www.gateway.com Appearance and Themes list.
Page 147 For more information about changing the desktop Support background in Windows XP, click Start, then click Help and Support. Type the keyword changing desktop background in the Search box www.gateway.com Adjusting the screen and desktop settings list, then click Position Stretch Step 5, you can change , then click the arrow.
Page 148 Select a background picture or HTML list. to select a background picture from another location. Picture Display Pattern www.gateway.com The Control Panel window list, then click Tile Step 5, you can change the solid , clicking a pattern in the...
Page 149: Selecting A Screen Saver
Click the Screen Saver Adjusting the screen and desktop settings , then click Start Control Panel , then click Start Settings Control Panel icon. The Display Properties dialog box opens. Display tab. www.gateway.com . The Control Panel . The Control...
Page 150 For more information about selecting a screen saver in Windows XP, click Start, then click Help and Support. Type the keyword screen savers in the Search box , then click the arrow. www.gateway.com list, then click the screen , then make your Settings...
Page 151: Changing The Mouse Settings
Panel window opens. Click/Double-click the , then click Start Control Panel , then click Start Settings Control Panel icon. The Mouse Properties dialog box opens. Mouse www.gateway.com Changing the mouse settings . The Control Panel Printers and . The Control...
Page 152 Click one of the tabs to change your mouse settings. Click to save changes. Help and Support For more information about changing mouse settings in Windows XP, click Start, then click Help and Support. Type the keyword mouse settings in the Search box , then click the arrow. www.gateway.com...
Page 153: Adding And Modifying User Accounts
For more information about changing user accounts in Support Windows XP, click Start, then click Help and Support. Type the keyword user accounts in the Search box Adding and modifying user accounts Control Panel icon. The User Accounts window User Accounts , then click the arrow. www.gateway.com...
Page 154 Click the user account that you want to use. When you switch between user accounts, any programs that were running for the previous user continue to run. . The Log Off Windows dialog box opens. Log Off . The Windows Welcome screen opens. www.gateway.com...
Page 155: Power Management
The next time you turn on your computer, it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate mode. For more information, “Activating and using Hibernate mode” on page www.gateway.com Power management 152.
Page 156: Using Power Saving Modes
In Windows 2000, click Start, then click Shut Down. Click the arrow button to open the What do you want your computer to do list, then click Hibernate. Click Move the mouse or press a key on your keyboard. Press the power button. www.gateway.com , then click HIFT...
Page 157: Changing The Power Scheme
Panel window opens. Click/Double-click the Options Properties dialog box opens. , then click Start Control Panel , then click Start Settings Control Panel Power Options Power Management www.gateway.com Power management . The Control Panel Performance . The Control icon. The Power...
Page 158: Changing Advanced Power Settings
, then click the arrow. , then click Start Control Panel , then click Start Settings Power Options Power Management www.gateway.com list, then click the power , or Turn off monitor Turn off . The Control Panel Performance . The Control Control Panel...
Page 159 For more information about changing the power Support management settings in Windows XP, click Start, then click Help and Support. Type the keyword power management in the Search www.gateway.com Power management list, then click the power Power buttons , then click the arrow.
Page 160: Activating And Using Hibernate Mode
Turn Off Computer or Shut Down Windows dialog box. Click , then click Start Control Panel , then click Start Settings Power Options Power Management tab. check box, then click www.gateway.com . The Control Panel Performance . The Control Control Panel icon. The Power . Hibernate mode Apply...
Page 161 , then click Turn Off Computer , then click . Click the arrow button Start Shut Down list, then click , then click the arrow. www.gateway.com Power management Power Schemes list, then click the tab. Advanced . Press and hold Hibernate...
Page 162: Setting Up An Uninterruptible Power Supply
Panel window opens. Click/Double-click the Options Properties dialog box opens. Click the , then click Start Control Panel , then click Start Settings Power Options Power Management tab. www.gateway.com . The Control Panel Performance . The Control Control Panel icon. The Power...
Page 163 Help and For more information about setting up an uninterruptable Support power supply in Windows XP, click Start, then click Help and Support. Type the keyword uninterruptable power supply in the Search box www.gateway.com , then click the arrow. Power management...
Page 164 Chapter 7: Customizing Your Computer www.gateway.com...
Page 165: Networking Your Computer
Networking Your Computer Connecting your home, small office, or home office computers lets you share drives, printers, and a single Internet connection among the connected computers. Read this chapter to learn about: Benefits of using a network in your home, small office, or home office Types of network connections Purchasing additional network equipment...
Page 166: Benefits Of Networking
Type the keyword internet sharing in the Search box , then click the arrow. For more information about sharing network drives in Windows XP, click Start, then click Help and Support. Type the keyword sharing network drives in the Search , then click the arrow. www.gateway.com...
Page 167: Sharing Peripheral Devices
Support Windows XP, click Start, then click Help and Support. Type the keyword games or network games in the Search box , then click the arrow. , then click the arrow. , then click the arrow. www.gateway.com Benefits of networking...
Page 168: Selecting A Network Connection
Selecting a network connection The biggest decision you need to make when creating your network is what type of connection you will use. Gateway supports both wired and wireless Ethernet networks. Use the following criteria as a guide when selecting a network connection.
Page 169: Using A Wired Ethernet Network
Ethernet jacks) Install an Ethernet router, switch, or hub Tips & Tricks If you are connecting just two computers, you can eliminate the router, switch, or hub and use a special crossover cable. Using a wired Ethernet network www.gateway.com...
Page 170: Example Wired Ethernet Network
To add the ability to access a wireless Ethernet network to your wired Ethernet network, connect an access point to the router, switch, or hub. For more information about accessing a wireless Ethernet, see Ethernet network” on page 164. www.gateway.com “Using a wireless...
Page 171: Equipment You Need For A Wired Ethernet Network
Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100), or Gigabit Ethernet (1000 Mbps or 10/100/1000). A mixture of components rated at different speeds will result in your network running at the speed of the slowest rated component. Using a wired Ethernet network www.gateway.com...
Page 172: Using A Wireless Ethernet Network
Internet. Each of the computers or Ethernet-ready devices communicate The speed of a wireless network is related to signal strength. Signal strength is affected by the distance between your wireless network devices, by radio interference, and by interference from natural obstructions such as walls, floors, and doors. www.gateway.com...
Page 173: Equipment You Need For An Access Point Wireless Ethernet Network
A wireless Ethernet PCI card installed in each desktop computer - OR - A wireless Ethernet USB adapter attached to each desktop computer - OR - A notebook with wireless Ethernet built-in Using a wireless Ethernet network Access point “Using a wired Ethernet 161. www.gateway.com...
Page 174 IEEE 802.11a and IEEE 802.11b use different radio frequencies. All wireless Ethernet components should use the same frequency. A combination of IEEE 802.11a and IEEE 802.11b components will not work. Some wireless devices can broadcast and receive signals on both frequencies. www.gateway.com...
Page 175: Example Peer-To-Peer Wireless Ethernet Network
This type of network does not include access into a wired network or the Internet. You can create this type of network to quickly move files from one computer to another. Using a wireless Ethernet network www.gateway.com...
Page 176: Equipment You Need For A Peer-To-Peer Wireless Ethernet Network
Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11a, IEEE 802.11b, and IEEE 802.11g communication devices are examples of devices that provide wireless communication. www.gateway.com Gateway Documentation...
Page 177: For More Information
For more information For more information about purchasing equipment for your home or office Ethernet network, discuss your particular needs with your Gateway store representative. In addition, several books and Internet sites are dedicated to networking. See these sources for more information about networking your home or office with wired or wireless Ethernet.
Page 178 Chapter 11: Networking Your Computer www.gateway.com...
Page 179: Moving From Your Old Computer
Moving from Your Old Computer If your new computer is replacing an old computer, you may have personal data files, Internet settings, a printer or other peripheral devices, and other unique computer settings that you want to move from your old computer to your new one.
Page 180: Using The Windows Xp Files And Settings Transfer Wizard
For more information about using the Files and Settings Transfer Wizard in Windows XP, click Start, then click Help and Support. Type the keyword using transfer wizard in the Search , then click the arrow. www.gateway.com , then click Files and...
Page 181: Transferring Files
“Creating CDs and DVDs” see “To find files using Find or Search:” on page , then click Start My Documents drive icon. folder. The My Documents window opens My Documents www.gateway.com Transferring files 174, . The My Documents...
Page 182 For more information about finding files in Windows XP, click Start, then click Help and Support. Type the keyword searching for files in the Search box , click the arrow, then click the Full-text Search Matches button. www.gateway.com . The Search Results window Start Find Search...
Page 183: Transferring Internet Settings
Support connection in Windows XP, click Start, then click Help and Support. Type the keyword Internet connection in the Search Accessories Communications . The New Connection wizard opens. , then click the arrow. www.gateway.com Transferring Internet settings , then click...
Page 184: Transferring Your E-Mail And Address Book
Transferring your Internet shortcuts You can export and import your old Netscape Navigator bookmarks or Microsoft Internet Explorer favorites. For more information, see your Internet browser program’s online help. www.gateway.com...
Page 185: Installing Your Old Printer Or Scanner
You can usually install parallel port printers by following these steps. To install your old printer: Shut down and turn off your computer. Connect your parallel port printer. Turn on your printer, then turn on your computer. Installing your old printer or scanner , then click the arrow. www.gateway.com...
Page 186 For more information about installing a printer in Windows XP, click Start, then click Help and Support. Type the keyword installing a printer in the Search box , then click the arrow. www.gateway.com . The Control Panel Printers and . The Control...
Page 187: Installing Your Old Programs
Help and For more information about restoring your computer’s Support previous settings in Windows XP, click Start, then click Help and Support. Type the keyword System Restore in the Search box , then click the arrow. www.gateway.com Installing your old programs...
Page 188 Chapter 9: Moving from Your Old Computer www.gateway.com...
Page 189: Maintaining Your Computer
Maintaining Your Computer This chapter provides basic information about maintaining your computer hardware and software. Read this chapter to learn how to: Care for your computer Create an emergency startup diskette Protect your computer from viruses Manage hard drive space Back up files Clean your computer...
Page 190: Caring For Your Computer
Scan hard drive for errors Defragment hard drive Back up files Clean computer case Clean keyboard Immediately Monthly When needed after purchase www.gateway.com See... page 184 page 186 page 189 page 190 page 191 page 193 page 195 page 198...
Page 191 Maintenance task Clean computer display Clean mouse Immediately Monthly When needed after purchase www.gateway.com Caring for your computer See... page 199 page 199...
Page 192: Creating An Emergency Startup Diskette
Insert a blank diskette labeled Startup into the diskette drive. Click , then click Start Right-click dialog box opens. . The My Computer window opens. My Computer , then click 3½ Floppy (A:) Format www.gateway.com . The Format 3½ Floppy (A:)
Page 193 Not write- Write- protected protected Store your emergency startup diskette in a safe place with your other backup software media. www.gateway.com Creating an emergency startup diskette check box, then click Start . Windows copies files to the...
Page 194: Protecting Your Computer From Viruses
AntiVirus program to check files and programs that are For more information about protecting your computer against viruses in Windows XP, click Start, then click Help and Support. Type the keyword viruses in the Search box , then click the arrow. www.gateway.com...
Page 195 Click Scan for Viruses Scan Click the type of scan you want to make in the Scan for Viruses area, then under Actions, click Scan Protecting your computer from viruses , then click Norton AntiVirus www.gateway.com Norton AntiVirus 2003...
Page 196 . The LiveUpdate wizard opens. AntiVirus Follow the on-screen instructions to update your Norton AntiVirus program with the latest virus protection files. When the program has finished, click All Programs Norton AntiVirus www.gateway.com , then click LiveUpdate - Norton Finish...
Page 197: Managing Hard Drive Space
Right-click the drive that you want to check for available file space, then click . Drive space information appears. Properties , then click Start My Computer icon. The My Computer My Computer www.gateway.com Managing hard drive space . The My Computer...
Page 198: Using Disk Cleanup
Right-click the hard drive that you want to delete files from, for example Local Disk (C:), then click General tab. , then click Start My Computer icon. The My Computer My Computer . The Properties dialog box opens at the Properties www.gateway.com . The My Computer...
Page 199: Checking The Hard Drive For Errors
. The Disk Cleanup dialog box opens. , then click the arrow. , then click Start My Computer My Computer . The Properties dialog box opens. Properties www.gateway.com Managing hard drive space . The My Computer icon. The My Computer...
Page 200 For more information about checking the hard drive for errors in Windows XP, click Start, then click Help and Support. Type the keyword checking for disk errors in the Search , then click the arrow. www.gateway.com . For help, press Start...
Page 201: Defragmenting The Hard Drive
Right-click the hard drive that you want to defragment, for example Local Disk (C:), then click , then click Start My Computer My Computer . The Properties dialog box opens. Properties www.gateway.com Managing hard drive space . The My Computer icon. The My Computer...
Page 202 Disk For more information about defragmenting the hard drive in Windows XP, click Start, then click Help and Support. Type the keyword defragmenting in the Search box , then click the arrow. www.gateway.com Defragment Start...
Page 203: Backing Up Files
Zip drive, to do a complete hard drive backup. For more information, “Creating CDs and DVDs” on page backup device and you want to purchase one, you can contact Gateway’s Add-on Sales department or visit the Accessories Store at accessories.gateway.com.
Page 204: Using The Scheduled Task Wizard
Important All Programs Accessories System Tools icon. The Scheduled Task Wizard Add Scheduled Task Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run. www.gateway.com , then click Scheduled...
Page 205 Managing hard drive space Help and For more information about using the Scheduled Tasks Support Wizard in Windows XP, click Start, then click Help and Support. Type the keyword Scheduled Tasks Wizard in the Search box , then click the arrow. www.gateway.com...
Page 206: Cleaning Your Computer
Do not attempt to clean dust from the inside your computer. When you shut down your computer, the power turns off, but some electrical current still flows through your computer. To avoid possible injury from electrical shock, unplug the power cord and modem cable from the wall outlets. www.gateway.com...
Page 207: Cleaning The Keyboard
If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. Clean your optical mouse by wiping the bottom of the mouse with a damp lint-free cloth. www.gateway.com Cleaning your computer...
Page 208 Chapter 10: Maintaining Your Computer www.gateway.com...
Page 209: Restoring Software
Restoring Software Read this chapter to learn how to: Reinstall device drivers Update device drivers Reinstall programs Reinstall Windows If you are not comfortable with the procedures covered in this chapter, seek help from a more experienced computer user or a computer service technician.
Page 210: Using The Restoration Cds
Chapter 11: Restoring Software Using the Restoration CDs Use the Gateway Restoration CDs to reinstall device drivers, your operating system, and other programs that were preinstalled at the factory. Important Before you try to fix a problem by reinstalling software from...
Page 211: Reinstalling Device Drivers
CD or DVD drives, and modems. Drivers translate information between computer devices and programs. Drivers for your original computer hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer.
Page 212 For more information about reinstalling device drivers in Windows XP, click Start, then click Help and Support. Type the keyword drivers in the Search box , then click the arrow. www.gateway.com . The Gateway Driver and Drivers and Application Recovery...
Page 213: Updating Device Drivers
Click . The Connect window opens. Check Now Step . The Run dialog box opens. Yes, I accept it , then click . The Gateway Driver and Continue Drivers and Application Recovery tab. www.gateway.com Updating device drivers Step , then clicking...
Page 214: Reinstalling Programs
Type the keyword updating drivers in the Search box , then click the arrow. Step , then click Start Control Panel Start Settings Control Panel icon. and follow the on-screen instructions. Change/Remove www.gateway.com 4. Otherwise, go to the next , then double-click the...
Page 215 If this is the first time you have inserted the yellow Applications CD(s), accept the End User License Agreement (EULA) by clicking then clicking . The Gateway Driver and Application Recovery Continue program starts and the Select a single program to reinstall.
Page 216: Reinstalling Windows
“Reinstalling programs” on page Step 4. Otherwise, go to the next , then click Start Control Panel Start Settings Control Panel icon. and follow the on-screen instructions. Change/Remove 203. 206. www.gateway.com , then double-click the “Troubleshooting” on see “Reinstalling device...
Page 217 If an Advanced Menu option appears and your computer does have a hard drive that requires a special hard drive driver, for example a Serial ATA drive, select 2. Installation of Windows w/ special HDD controllers. . This is the most commonly selected www.gateway.com Reinstalling Windows 1. Normal...
Page 218 Your computer restarts several times during this process. Do not press any keys or buttons during this process unless prompted to do so. When the Gateway Application Loader has finished, go to the Windows desktop by clicking Install additional programs by following the instructions in programs from the Applications CD(s):”...
Page 219: Upgrading Your Computer
Upgrading Your Computer This chapter provides information about upgrading and replacing components in your computer. Read this chapter to learn how to: Add and remove a PC Card Open and close your computer case Replace the hard drive Add memory You must open the computer case to change or upgrade components.
Page 220: Adding And Removing Pc Cards
Adding a PC Card To insert a PC Card: Push the card firmly into the PC Card slot with the label side facing the front until the outer edge of the card is flush with the side of your computer. www.gateway.com...
Page 221: Removing A Pc Card
Release the eject button by pressing the PC Card eject button once. Eject the PC Card by pressing the eject button again. icon in the taskbar, then select the PC Card www.gateway.com Adding and removing PC Cards button.
Page 222: Selecting A Place To Work
Has enough room to place all the computer parts Is near a grounded outlet so you can test your computer after installation Is near a telephone (in case you need help from Gateway Technical Support) Gathering the tools you need...
Page 223: Preventing Static Electricity Discharge
Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection. Avoid touching the edge connectors and components on the Mini-PCI cards. Never slide Mini-PCI cards or components over any surface. Preventing static electricity discharge www.gateway.com...
Page 224: Opening The Computer Case
For more information, see “Cleaning your computer” on page 198. To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. www.gateway.com...
Page 225 Remove the four screws on the back of the computer case. Screw Screw With your hands positioned on each side of the case, swing the access panel up and away from the case and set the panel aside. www.gateway.com Opening the computer case Screw Screw...
Page 226: Closing The Computer Case
Hook the back panel’s tabs into the notches on the top of the open computer’s back, then swing the back panel down and press it into place. Replace the four screws removed previously. Reconnect the external cables and power cord. www.gateway.com...
Page 227: Replacing The Hard Drive
To replace the hard drive: Open the case by following the instructions in case” on page 216. Warning Make sure that you removed all external cables and the power cord. Press the drive cage release latch. “Opening the computer www.gateway.com Replacing the hard drive...
Page 228 Chapter 12: Upgrading Your Computer While holding the latch, pull the drive cage out of the computer. Disconnect the drive cable and power cable from the hard drive. www.gateway.com...
Page 229 Replacing the hard drive Remove the four screws that secure the hard drive to the hard drive cage. Screw Screw Screw Screw www.gateway.com...
Page 230 Connect the drive cable and power cable to the drive. Slide the drive cage into the computer until it clicks into place. Close the case by following the instructions in on page 218. “Closing the computer case” www.gateway.com...
Page 231: Installing Or Replacing Dimm Memory
216. Warning Make sure that you removed all external cables and the power cord. Find the memory module banks, sometimes called add-in slots, on your system board. Installing or replacing DIMM memory “Opening the computer www.gateway.com Memory modules...
Page 232 System Properties window in the General tab. Start Control Panel (if in Category View). Click/Double-click www.gateway.com “Closing the computer case” , then click Performance and . The amount...
Page 233 Installing or replacing DIMM memory - OR - In Windows 2000, right-click the icon, then click My Computer Properties The amount of memory in your computer is shown at the bottom of the System Properties window in the General tab. www.gateway.com...
Page 234: Using The Bios Setup Utility
The options in the BIOS Setup utility have been set at the factory for optimal performance. Changes to these settings will affect the performance of your computer. Before changing any settings, write them down in case you need to restore them later. www.gateway.com...
Page 235: Troubleshooting
Troubleshooting This chapter provides some solutions to common computer problems. Read this chapter to learn how to: Troubleshoot typical hardware and software problems Get telephone support Use automated troubleshooting systems Get tutoring and training If the suggestions in this chapter do not correct the problem, see “Getting Help”...
Page 236: Safety Guidelines
To avoid bodily injury, do not attempt to troubleshoot your computer problem if: Power cords or plugs are damaged Liquid has been spilled into your computer Your computer was dropped The case was damaged Instead, unplug your computer and contact a qualified computer technician. www.gateway.com...
Page 237: First Steps
Make sure that your hard drive is not full. If an error message appears on the computer display, write down the exact message. The message may help Gateway Technical Support in diagnosing and fixing the problem. If an error occurs in a program, see the program’s printed documentation or the online help.
Page 238: Software Support Tools
PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your computer and determine its configuration. PC Doctor provides 85 professional diagnostic tests directly from your computer. This support tool is available by clicking Gateway Utilities Start All Programs www.gateway.com , then clicking...
Page 239: Troubleshooting
“Adjusting the volume in Windows XP” on page 79 volume in Windows 2000” on page Make sure that external speaker cables are connected correctly and securely. “Identifying drive types” on page “Cleaning CDs and DVDs” on 226. see “Reinstalling device www.gateway.com Troubleshooting “Adjusting the “Adjusting the...
Page 240: Shut Down And Restart Your Computer
If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional code may not match. see “Cleaning CDs and DVDs” on see “Cleaning CDs and DVDs” on Step 3 see “Reinstalling device www.gateway.com see “Reinstalling page...
Page 241: Cleaning Cds And Dvds
Troubleshooting Cleaning CDs and DVDs Clean discs by wiping from the center to the edge, not around in a circle, using a product, such as a soft cloth, made especially for cleaning CDs and DVDs. www.gateway.com...
Page 242: Computer Display
For more information about changing the screen resolution in Windows XP, click Start, then click Help and Support. Type the keyword screen resolution in the Search box , then click the arrow. see “OSD options” on page 28. www.gateway.com 133. see “Adjusting the...
Page 243: Diskette Drive
Run Error checking on the diskette. For more information, the hard drive for errors” on page 191. try using the diskette again. If errors are detected and corrected, try If errors are detected and corrected, www.gateway.com Troubleshooting see “Checking see “Checking...
Page 244: File Management
Recycle Bin For more information about restoring deleted files in Windows XP, click Start, then click Help and Support. Type the keyword System Restore in the Search box , then click the arrow. www.gateway.com NTER . The file Restore...
Page 245: Hard Drive
You see a “Non-system disk” or “disk error” error message Eject the diskette from the diskette drive, then press E Recycle Bin , then click the arrow. www.gateway.com Troubleshooting icon, then clicking NTER...
Page 246: Internet
If you still get the error, your ISP may be having technical difficulties. see “Modem” on page 241. For more information about troubleshooting Internet connections in Windows XP, click Start, then click Help and Support. Type the keyword troubleshooting connections in the Search box www.gateway.com , then click the arrow.
Page 247: Keyboard
A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error message Make sure that nothing is resting on the keyboard. Make sure that a key is not stuck. Press each key to loosen a key that might be stuck, then restart your computer. www.gateway.com Troubleshooting...
Page 248: Memory
“Installing or replacing DIMM memory” on page 223. For more information about troubleshooting memory errors in Windows XP, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow. www.gateway.com...
Page 249: Modem
Type the keyword dialing in the Search box See “Back” on page 4. . The Control Panel window opens. Control Panel Phone and Modem Options tab. , then click the arrow. www.gateway.com Troubleshooting Printers and Other icon, then click the Edit...
Page 250 Try connecting with the modem at a lower connection speed. If reducing the connection speed lets you connect, call your telephone service. The telephone line may be too noisy. , then click Start Settings Control Panel icon, then click Modems www.gateway.com . The Control Panel . The Dialing Properties...
Page 251 48K. Your ISP may not support 48K uploads. You can check modem connection speeds and dial-up network (DUN) connections by accessing the gateway.your.way dial-up server. The server also contains drivers, patches, and updates for current Gateway hardware and software.
Page 252 For more information about modem troubleshooting in Windows XP, click Start, then click Help and Support. Type the keyword modem troubleshooting in the Search box www.gateway.com . The Control Panel window opens. Printers and Other icon, then click the . The Modem Properties .
Page 253 COM port next to the name of . The Modem Info dialog box opens. More Info see “Updating device . The Control Panel window opens. Control Panel Phone and Modem Options www.gateway.com Troubleshooting Printers and Other icon, then click the Properties...
Page 254 Phone and Modem Options dialog box. , then click Start Settings Control Panel icon. The Modems Properties dialog box Modems tab, click the modem you want to adjust, then click General control. Speaker volume www.gateway.com control. Speaker volume . The Control Panel...
Page 255: Mouse
Make sure that the electrical outlet is working by plugging a working device, such as a lamp, into the outlet, then turning it on to test the outlet. Make sure that all devices are connected securely and the surge protector is turned on. see “Reinstalling device www.gateway.com Troubleshooting...
Page 256: Printer
, then click Start Control Panel Printers and Faxes Set as Default Printer , then click Start Settings Printers Set as Default www.gateway.com . The Control Panel window opens. Printers and Other icon. The Printers and Faxes...
Page 257 Control Panel icon. The Printers and Faxes Printers and Faxes , click Use Printer Offline , then click the arrow. , then click Printers , click Use Printer Offline www.gateway.com Troubleshooting Printers and Other Use Printer Offline Use Printer Offline...
Page 258: Sound
Help and Support For more information about sound troubleshooting in Windows XP, click Start, then click Help and Support. Type the keyword sound troubleshooter in the Search , then click the arrow. www.gateway.com “Adjusting the “Adjusting the...
Page 259: Telephone Support
If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.
Page 260: Telephone Support
Chapter 13: Troubleshooting Telephone support Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Service description Use an automated menu system and your telephone keypad to find answers to common problems. Telephone numbers...
Page 261: Tutoring And Training
Start, then click Help and Support. Type the keyword practice in the Search box Tutoring For help on using hardware or software that came with your Gateway computer, contact Gateway's fee-based tutorial hotline: 800-229-1103 (rate charged per minute; charged to a major credit card) 900-555-4695 (rate charged per minute;...
Page 262: Training
Online Training More than 450 online courses are available from from Learn@Gateway. All you have to do is go Learn@Gateway online and log in. You select the subject matter, and the learning format (self-paced tutorials or virtual classrooms), all from the comfort of your computer.
Page 263: Important Safety Information
Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
Page 264 The power cord or plug is damaged. Liquid has been spilled into the system. The system does not operate properly when the operating instructions are followed. The system was dropped or the cabinet is damaged. The system performance changes. www.gateway.com...
Page 265 Important safety information Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.
Page 266: Regulatory Compliance Statements
Gateway believes these devices are safe for use. Regardless of the power levels, care should be taken to minimize human contact during normal operation.
Page 267 Warning Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Please contact Gateway for service. Warning Only use drivers approved for the country in which the device will be used.
Page 268: United States Of America
Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. The transmitting device embedded in this system may not be used with any antenna other than that provided with the system.
Page 269 (605) 232-2000Fax: (605) 232-2023 Product: Gateway Profile 5 xxx where x can be any alpha-numeric including a blank. This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Page 270 See your fax communication software documentation for details on how to comply with the fax-branding requirement. www.gateway.com...
Page 271 Warning Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Warning The transmitting device embedded in this system may not be used with any antenna other than that provided with the system.
Page 272 Ringer Equivalence Numbers of all the devices does not exceed 5. To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself. Contact the appropriate inspection authority or an electrician, as appropriate. www.gateway.com...
Page 273 Unintentional emitter At this time there are no mandatory requirements for Unintentional Emitters. However, this device does comply with multiple requirements for other countries and regions as listed on the system label and in the user’s manual. Regulatory compliance statements www.gateway.com...
Page 274: Laser Safety Statement
EPA ENERGY STAR Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.
Page 275 For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
Page 276 Appendix A: Safety, Regulatory, and Legal Information www.gateway.com...
Page 277 Index AC power connector access point network accessories safety precautions accounts America Online user activity indicators See indicators ad hoc networking adding icons to desktop user accounts See also installing address e-mail America Online application key arrow keys AU file audio audio in jack audio out jack...
Page 278 testing testing speed troubleshooting using CD Player CD-RW drive identifying troubleshooting using Certificate of Authenticity cleaning audio CD case computer display computer exterior keyboard mouse screen clicking clipboard close button closing computer case program unresponsive program window color changing depth changing number of changing scheme computer case...
Page 279 Disk Cleanup Disk Defragmenter diskette creating startup inserting troubleshooting write-protecting diskette drive eject button locating drive troubleshooting using display See computer display documentation Gateway Web site help Help and Support online help documents creating opening printing saving double-clicking downloading files dragging...
Page 280 drivers reinstalling updating drives backing up files CD/DVD CD-RW checking for errors checking for free space defragmenting diskette DVD/CD-RW DVD-RW identifying drive types replacing hard drive sharing troubleshooting types viewing contents viewing files and folders DSL modem jack controlling play with keyboard copying creating data creating label...
Page 281 Gateway model number serial number Technical Support Web address Web site gateway.your.way dial-up server gigabit Ethernet hard drive backing up files checking for errors checking for free space defragmenting deleting files and folders replacing scanning for errors...
Page 282 i.Link port IEEE 1394 port IEEE 802.11 indicators Caps Lock Num Lock numeric keypad Pad Lock Scroll Lock inkjet printer installing camera devices digital camera digital video camera drivers memory Microsoft Fax PC Cards peripheral devices Pinnacle Expression printer programs scanner Windows See also replacing...
Page 283 using screen saver lights drive activity See indicators Seeindicators line in jack links maintenance backing up files checking for drive errors checking hard drive space cleaning case cleaning component exteriors cleaning computer screen cleaning keyboard cleaning mouse creating startup diskette defragmenting deleting files suggested schedule...
Page 284 streaming MPEG file Multifunction keyboard features multimedia adjusting volume playing audio CD playing DVD recording audio using CD drive using diskette drive using DVD drive using Windows Media Player multi-player game playing music library building changing settings music tracks copying MusicMatch building music library changing library settings...
Page 285 parallel port password pasting files and folders text and graphics PC Card installing removing slot PC Doctor peer-to-peer networking peripheral devices Pinnacle Expression play button playing audio CD audio CD with MusicMatch audio file Media Player file multimedia files multi-player games music CD Windows Media Player file Plug and Play devices...
Page 286 video DVD recovering files and folders Recycle Bin deleting files and folders emptying recovering files and folders re-dialing telephone reinstalling drivers peripheral devices printer programs scanner software Windows See also installing removing files and folders renaming files and folders replacing hard drive PC Card resetting computer...
Page 287 Fax telephone support testing CD drive DVD drive title bar training classroom Gateway Learning Libraries Learn@Gateway transferring files from Internet files from old computer Internet settings from old computer settings from old computer troubleshooting audio...
Page 288 DVD drive DVD/CD-RW drive DVD-RW drive faxed answers faxes files gateway.your.way dial-up server general guidelines hard drive Internet connection keyboard LCD panel memory modem monitor mouse PC Doctor power printer reinstalling drivers safety guidelines screen area screen resolution sound support tool...
Page 289 menu bar minimize button title bar Windows clipboard desktop Files and Settings Transfer Wizard installing Product Key reinstalling reinstalling drivers Search utility updating drivers Windows key Windows Media Player wired Ethernet network equipment list example wireless Ethernet network access point equipment list access point example ad hoc equipment list ad hoc example...
Page 292 NSK DWL PFL5 USR GDE RO 10/03...

Gateway ProfileTM 5 User Manual

1 Checking out Your Gateway Profile

2 Getting Started

3 Getting Help

4 Windows Basics

5 Using the Internet

6 Using Multimedia

7 Sending and Receiving Faxes

8 Customizing Your Computer

9 Networking Your Computer

10 Moving from Your Old Computer

11 Maintaining Your Computer

12 Restoring Software

13 Upgrading Your Computer

14 Troubleshooting

A Safety, Regulatory, and Legal Information

Quick Links

Troubleshooting

Need help?

Questions and answers

Related Manuals for Gateway ProfileTM 5

Summary of Contents for Gateway ProfileTM 5