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If problems occur, the fireplace shuts itself off automatically.
The display will show the reason (see below).
DO NOT disconnect the electrical power supply.
To start the product up again, allow the shutdown procedure to complete, then press the
remote control's ON/OFF button or the simplified ignition button.
Before starting the product up again, check the reason for the shutdown and CLEAN THE
GRATE.
The product is equipped with a safety valve but, if the grate is not cleaned regularly as
explained above, ignition may involve a small detonation. If white smoke forms in the
combustion chamber for a long time, disconnect the mains supply and wait 30 minutes
before opening the door and emptying out the grate.
SHUTDOWN MESSAGES AND THEIR SOLUTIONS:
MESSAGE
H01
H02
44
H03
H04
H05
H06
TROUBLESHOOTING
PROBLEM
cuts in if the electronic circuit
board detects an insufficient
quantity of combustion air.
displays when the logic board
is not detecting the right fumes
fan speed
displays when the thermocou-
ple detects a fume temperature
lower than the set value and in-
terprets this as the absence of
flame
displays when ignition times out
unsuccessfully
NOT available on this model
displays when the logic board
determines that the fumes ther-
mocouple is broken or discon-
nected
SOLUTION
•
Check that the firebox door is closed
•
Check that the grate and fume discharge are clean
•
Check that the external air inlet is free (i.e. the grilles
are not obstructed)
•
Contact a technician if the problem persists
•
Contact the technician
•
Check that there are pellets in the tank
•
Contact the technician
There are two possibilities:
NO FLAME PRESENT
• Check that the grate is seated properly and clean
• Check that there are pellets in the tank and grate
• Use a bit of solid paraffin to ignite the fireplace (contact
the technician first)
FLAME PRESENT
• Contact the technician
Contact the technician
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