If problems occur, the product shuts itself off automatically.
Problems
In case of smoke leaking from the
fireplace hearth
In the event of uncontrolled
combustion
If the glass gets dirty quickly
If the chimney flue catches fire or you
need to suddenly extinguish the fire
lighting in the fireplace
ONLY FOR VENTILATION
FORCED
No power supply
No hot air
If you cannot solve the problem, contact the retailer or, in countries where present,
the authorised Technical Support Centre.
The guarantee is only valid if the product defect is proven.
TROUBLESHOOTING
Action
Check if:
•
Installation is correct (smoke channel, chimney flue, stack, air intake);
•
The wood used is dry;
•
the door was opened too quickly
Check if:
•
The door of the fireplace is closed properly.
Check if:
•
The wood used is dry.
However, consider that after a few hours of work, it is
normal for a light layer of soot to form on the glass.
•
if possible, in safe conditions, remove the ash and brazier using tools
and only touch metal containers with fireproof gloves.
•
in the event of a fire, ask the authorities for help
•
check the fuse
•
check the power line
•
check to verify if the product is hot. If the temperature of the product is
below that of the Thermostat minimum, the fans will not operate.
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