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TROUBLESHOOTING CHART
Problem
The cooktop cannot be
turned on.
Cooking zones seem to
turn themselves off and
on during use.
The touch controls are
unresponsive.
The touch controls are
difficult to operate.
The
cooktop
continuously beeping and
the cooking zone displays
read out
24
Possible causes
No power.
They cycle off and on
to maintain the selected
setting or prevent the glass
from overheating.
The controls are locked.
There may be a slight film
of water over the controls or
you may be using the tip of
your finger when touching
the controls.
Liquid has spilled onto the
touch control area.
is
There
utensils)
control area.
.
Several
are registering continuous
contact (eg due to someone
resting their hand or arm on
the touch control area).
are
objects
(e.g
on
the
touch
touch
controls
What to do
Make sure the cooktop is
connected to the power
supply and that it is switched
on at the wall.
Check whether there is a
power outage in your home
or area.
If you've checked everything
and the problem persists,
call your Authorised Service
Centre or Customer Care.
This is normal and needs no
action.
Unlock the controls. See
section
'Locking
controls' for instructions.
Make sure the touch control
area is dry and use the ball
of your finger when touching
the controls.
Switch
the
power
the cooktop off at the
wall and see 'Cleaning
and
maintenance'
instructions.
Remove the objects from
the touch control area.
Remove
the
cause
continuous contact.
the
to
for
of
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