Mercedes-Benz E-Class Coupe 2020 Owner's Manual page 282

Select Yes.
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Relevant identification data is transmitted
automatically.
More information on Mercedes me: https://
www.mercedes.me
Transferred data during a Mercedes me call
If you initiate a service call using Mercedes me,
data is transferred to enable targeted advice and
an efficient service.
The following requirements must be fulfilled for
the transfer of the data:
The ignition is switched on.
R
The required data transfer technology is sup‐
R
ported by the mobile phone network pro‐
vider.
The quality of the mobile connection is suffi‐
R
cient.
Multi-stage transfer depends on the following
factors:
Reason for the initiation of the call
R
The available mobile phone transmission
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technology.
The activated Mercedes me connect serv‐
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ices.
The service selected in the voice control sys‐
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tem.
% A prompt for consent to the data transmis‐
sion only occurs if the corresponding
Mercedes me connect service is not activa‐
ted.
Data transfer if Mercedes me connect serv‐
ices are not activated
If no Mercedes me connect services are activa‐
ted and the data protection prompt has been
confirmed the following data is transmitted:
Vehicle identification number
R
Time of the call
R
Reason for the initiation of the call
R
Confirmation of the data protection prompt
R
Country indicator of the vehicle
R
Set language for the multimedia system
R
Telephone number of the communication
R
platform installed in the vehicle
MBUX multimedia system 279
If a call is made for a service appointment via
the service reminder, the following data is also
transmitted:
Current mileage and maintenance data
R
If a call is made after automatic accident or
breakdown detection using the multimedia sys‐
tem, the following data is also transmitted:
Current mileage and maintenance data
R
Current vehicle location
R
If Accident and Breakdown Management is
called via the voice control system and no
service has been activated, but the data protec‐
tion query has been confirmed, the following
data can also be called up from the vehicle by
the Mercedes-Benz Customer Centre:
Current vehicle location
R
If the data protection prompt has been rejected,
the following data is transmitted to enable targe‐
ted advice and an efficient service:
Reason for the initiation of the call
R
Rejection of the data protection prompt
R
Country indicator of the vehicle
R