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Making an emergency call
To open the cover of SOS button 2, press it
#
briefly.
Press and hold SOS button
#
one second.
If a Mercedes me call is active, an emergency
call can still be triggered. This has priority over
all other active calls.
Information about the Mercedes me call
using the me button
A call to the Mercedes-Benz Customer Centre
has been initiated via the me button in the over‐
head control panel or the multimedia system
(
page 276).
/
Using the voice dialogue system you access the
desired service:
Accident and Breakdown Management
R
Mercedes-Benz Customer Centre for general
R
information about the vehicle
You can find information on the following topics:
Activation of Mercedes me connect
R
Operating the vehicle
R
Nearest Mercedes-Benz service centre
R
Other products and services from Mercedes-
R
Benz
3
for at least
Data is transferred during the connection to the
Mercedes-Benz Customer Centre (
Calling the Mercedes-Benz Customer Centre
using the multimedia system
Requirements:
Access to a GSM network is available.
R
The contract partner's GSM network cover‐
R
age is available in the respective region.
The ignition must be switched on so that
R
vehicle data can be transferred automati‐
cally.
Multimedia system:
©
4
Call
Mercedes me
#
After confirmation, the multimedia system
sends the required vehicle data. The data
transfer is shown in the media display.
page 279).
/
Phone
g
5
5
connect.
MBUX multimedia system 277
Then, you can select a service and be connected
to a specialist at the Mercedes-Benz Customer
Centre.
Calling the Mercedes-Benz Customer Centre
after automatic accident or breakdown
detection
Requirements:
The vehicle has detected an accident or
R
breakdown situation.
The vehicle is stationary.
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The hazard warning lights are switched on.
R
%
This function is not available in all countries.
The vehicle can detect accident or breakdown
situations under certain circumstances.
In the event an accident or breakdown is detec‐
ted, the emergency guide shows safety notes in
the multimedia system display.
After quitting the emergency guide display on
the multimedia system, a prompt appears asking
whether you wish to get support from the
Mercedes-Benz Customer Centre.
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