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Frequently Asked Questions
Problem
Coffee grounds have
settled on the lid of the
drip tray and in the
interior around the brew
unit.
The underside of the
coffee bean container
cover is very damp.
Drops of water are
visible.
Water from making
coffee has collected on
the countertop
underneath the coffee
machine.
The display lights up
but the coffee machine
does not heat up and no
drinks are made.
The coffee machine
cannot be turned off.
64
Possible cause and solution
This is not a fault.
The movement of the brew unit during the brewing
process can cause some ground coffee to fall
around it. The type of beans used, the fineness of
the ground coffee, and the quantity of coffee
ground also affect the quantity. Important! Clean the
inside of the coffee machine regularly to prevent
mould, etc.
Check whether the quantity of coffee is set too
high.
A large number of drinks have been made one after
the other and the ground coffee chute is not closed
or not properly closed. Steam has risen up from the
brew unit via the ground coffee chute and condensed
under the cover.
Replace the lid on the ground coffee chute making
sure it is properly sealed.
This is not a fault. Water can get under the
appliance when the drip tray is removed.
Clean the surface underneath the coffee machine
regularly.
The demo mode for demonstrating the coffee
machine in stores and showrooms has been
activated.
Deactivate demo mode.
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