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A-8 Troubleshooting
If this happens:
The job settings are not carried
out as you expected.
The job doesn't print.
There are font errors.
Unexpected printing results
If the user printed from Mac OS, there may be two conflicting print settings. You
can check the job properties by double-clicking the job. See the Printing Guide for
a table of job properties and conflicting properties. Notify the users of these
conflicts so they can avoid them in the future.
If you expected the settings you see in the Properties window, be aware that the
Copies field does not currently reflect user settings, and that Page Range and Scale
percent are All and 100%, respectively, unless they were changed after being sent
for printing.
Some printing errors may be displayed in the Print status bar. When the job is in
the Printed queue, jobs that had a PostScript error are displayed in a light red job
row. Double-click anywhere in the row to see the error message.
If user-specified fonts that are not resident on the iR C2100/2100S are not
printing correctly in PostScript files that are downloaded by users, request that
they embed the fonts in the PostScript file or print directly from their application.
When users print from their applications, if special fonts are not downloaded
automatically, they should be downloaded directly to the iR C2100/2100S with
Fiery Downloader. This can be done by the user or by the operator, provided the
Direct connection is enabled. For information about Fiery Downloader, see the
Printing Guide.
Clearing the server
Clearing the server is an Administrator option that can be used as a last resort
if a job persists in the system and prevents printing despite attempts to cancel
or delete it. Clearing the server deletes all jobs currently saved on the server in
any queue, and all locally archived jobs. It also clears the Job Log, and the
index of archived jobs.
Before clearing the server, export the Job Log if you haven't recorded the
information in it. If you can, notify users that you will clear their jobs from
the server so they can back them up and resend them when the server is back
in operation.
You can clear the server from the Control Panel (see page 1-10) or by using
the Clear command from the Command WorkStation (see page 2-10).
This is the problem:
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Table of Contents
Troubleshooting
