Page 1
Revision: D Manual No: 577013-918 ● Software Version 3A TLS-4XX Series Consoles Troubleshooting Guide...
Page 2
Customer Service will work with production facility to have the replacement product shipped as soon as possible. If “lost” equipment is delivered at a later date and is not needed, Veeder-Root will allow a Return to Stock without a restocking fee.
Table of Contents 1 Introduction Related Manuals ......................1-1 Contractor Certification Requirements ................1-1 Safety Precautions ......................1-2 Safety Warnings ......................1-2 2 System Description System Parts Identification ....................2-1 Basic Troubleshooting Procedures ................2-10 Intrinsic Safety Check ....................2-10 Visual Inspection of Console Interior ................2-11 Test Front Panel LEDs, Display, and Console Beeper ..........2-11 3 Software Version Feature List Verifying Installed System Features ................3-1 4 Fuses...
Page 4
Table of Contents 8 Probe Troubleshooting Field Troubleshooting Probe-Out Alarms ...............8-3 Minimum Detected Fluid Levels ..................8-5 Mag Probe Channel Counts in Common Liquids ............8-6 9 Sensor Troubleshooting Sensor Alarm Will Not Clear ..................9-1 Sensor Out Alarms ......................9-1 Setup Data Warning ......................9-1 Unstable Sensor Readings ....................9-1 Cleaning Fuel Contaminated Discriminating Sensors ............9-2 Discriminating Sensors 794380-320, -322, -350, -352 ..........9-2...
Page 5
Table of Contents Figures Figure 2-1. Console Front Panel................Figure 2-2. Printer door assembly ................. Figure 2-3. Display door assembly ................ Figure 2-4. Console board locations ..............Figure 2-5. AC Input board ..................Figure 2-6. Power Supply board ................Figure 2-7. I/O Backplane board................
TLS Consoles Point-of-Sale (POS) Application Guide Contractor Certification Requirements Veeder-Root requires the following minimum training certifications for contractors who will troubleshoot the equipment discussed in this manual: Installer Certification: Contractors holding valid Installer Certification are approved to perform wiring and conduit routing, equipment mounting, probe and sensor installation, tank and line preparation, and line leak detector installation.
National Electrical Codes 70 and 30A; federal, state, and local codes; and other applicable safety codes. 3. Substitution of components may impair intrinsic safety. 4. Do not modify or use service parts other than those provided by Veeder-Root.
System Description System Parts Identification The following figures identify the components and printed circuit boards of the TLS-4XX Series consoles. consoles\450\918-1.eps LEGEND Item Description Item Description Optional integral printer (Printer Door Touch screen (Display Door Assembly) Assembly) LED Status indicators Green LED - System Normal Yellow LED - Active Warning Red LED - Active Alarm...
System Description System Parts Identification consoles\450\918-3.eps LEGEND Item Description Item Description Paper roll release lever Connector for data input cable to JUSB1 on CPU board Printer assembly Paper cover Connector for power input cable to J1 on Power Supply board Figure 2-2.
System Description System Parts Identification consoles\450\918-4.eps Section A-A LEGEND Item Description Item Description Touch screen display assembly Cable to display data connector on CPU board Input Module Connection Labels Cable to AC Inverter board Cable to touch screen connector on CPU board AC Inverter board Figure 2-3.
System Description System Parts Identification RELAY A/C INPUT 250 V SLO-BLO RELAY JJL 07/02/07 A/C INPUT BOARD 332662-001 CONTROL +12V A/C TO POWER SUPPLY consoles\450\918-7.eps LEGEND Item Description Item Description AC input power connector Output relay control connects to J3 on Power Supply board) Output relay control connector Console AC Input to J2 on Power Sup-...
System Description System Parts Identification L2 L2 L2/N +12V FID2 FID3 +12V consoles\450\918-8.eps LEGEND Item Description Item Description Low voltage relay control connector Printer power supply fuse, 3A Slo-Blo (Relay connector on AC input board connects here) AC Input power connector (Line AC Console power supply fuse, 3A Slo- input connector on AC input board connects here)
System Description System Parts Identification TO COMM I/O BACKPLANE TO EXPANSION SPARE SPARE EXT_ EXT_RESET RESET 332616-002 SNAP SCREW SCREW +24V +24V +24V +24V 332616-001 I/O BACKPLANE EXT_RESET +24V SLOT 2 SLOT 3 SLOT 4 SLOT 1 SNAP SNAP SNAP G G B B F F JJL012907 consoles\450\918-7.eps...
System Description Basic Troubleshooting Procedures Basic Troubleshooting Procedures To ensure proper and safe troubleshooting and repair procedures for the TLS 4XX consoles, the following steps should be taken in the order they appear, prior to servicing the system: 1. Review and thoroughly understand the “Safety Warnings” on page 1-2 of this manual. 2.
Visual Inspection of Console Interior 5. Verify that probe and sensor wiring and conduit meet Veeder-Root requirements (ref. manual P/N 577013-879). 6. If the system fails the intrinsic safety check, disconnect and cap the AC wires in the monitor, and disconnect and cap all probe and sensor field wires in the probe and sensor junction boxes.
System Description Test Front Panel LEDs, Display, and Console Beeper 09-21-2007 11-31-30 ALL TANKS SYSTEM STATUS ALL TANKS ALL SENSORS USER DEFINED 1 USER DEFINED 2 USER DEFINED 3 DATA VIEW AREA INVENTORY DELIVERY ENVIRONMENT consoles\450\918-12.eps Figure 2-10. TLS-450 home screen 2-12...
Software Version Feature List Table 3-1 lists the release dates of all system software versions and when major features were introduced or discontinued for TLS-450 Series Consoles. Note: certain options could limit the maximum number of monitored devices. For example, 15 tanks with pump control will not allow you to have any other devices including PLLD, when only one TLS-450 console is installed.
Fuses TLS 450 consoles use replaceable fuses on several boards and modules. Under no circumstances should you substitute a different rating or fuse type during service. Power Supply Fuses Table 4-1. Power Supply/AC Input board fuses Fuse Circuit Fuse Location Fuse Size/Type V-R Part No.
Warning and Alarm Messages The TLS console constantly monitors the entire system for warning and alarm conditions including fuel leaks, inventory limit excesses, and equipment problems. When an alarm occurs, a message displays the device identifier followed by the alarm label. Device Identifiers Short Device Long Device...
Warning and Alarm Messages Displayed Alarm Messages Short Device Long Device Device Type Identifier Identifier Full Device Identifier Relay Relay Relay Siphon Set Siphon Siphon Set Tank Tank Tank Type A (2-Wire CL) Sensor Type A Type A Sensor Type B (3-Wire CL) Sensor Type B Type B Sensor Vacuum Sensor...
Warning and Alarm Messages Displayed Alarm Messages Table 5-2.- Tank Alarms Alarm Cause Action Insufficient data collection rate More dispensing needs to occur. Warning will be posted on days that record fewer than 8 transactions. Noisy data Verify Meter Map. Warning will be posted after a calibra- tion is generated, and the RMS Error of the data exceeds a maximum...
Page 25
Warning and Alarm Messages Displayed Alarm Messages Table 5-2.- Tank Alarms Alarm Cause Action Fuel Quality Alarm Water/phase separation may be pres- Test fuel at bottom of tank to ensure ent in tank. water/phase separation is not present. Gross Leak Test Fail Alarm In-tank leak (3.0 gph [11.3 lph]) test Rerun in-tank leak test.
Warning and Alarm Messages Displayed Alarm Messages Table 5-2.- Tank Alarms Alarm Cause Action Siphon Break Active Warning Siphon break valve has shut down Clears when tank test completes. manifold for tank test. Sudden Loss Alarm System detects loss of fuel during an Check for gross leak.
Warning and Alarm Messages Displayed Alarm Messages Table 5-4.- Vapor Sensor Alarms Alarm Cause Action Fuel Alarm Fuel is present in the area being mon- Call for service following the proce- itored by the sensor. dures established for your site. Out Alarm The sensor setup was performed Call for service following the proce-...
Warning and Alarm Messages Displayed Alarm Messages Table 5-6.- Groundwater Sensor Alarms Alarm Cause Action Short Alarm A short has occurred in the sensor Call for service following the proce- wiring or in the sensor. dures established for your site. Water Out Alarm Water level is below the float switch Call for service following the proce-...
Warning and Alarm Messages Displayed Alarm Messages Table 5-9.- Relay Alarms Alarm Cause Action Out Alarm Console has lost communication with Call for service following the proce- the relay. dures established for your site. Setup Data Warning Device setup data problem. Recheck device setup parameters.
Warning and Alarm Messages Displayed Alarm Messages Table 5-10.- Pressure Line Leak Alarms Alarm Cause Action Shutdown Alarm System shut down line because of failed Identify offending alarm, and refer to PLLD line leak test, or an alarm assigned to dis- alarms for corrective action.
Warning and Alarm Messages Displayed Alarm Messages Table 5-12.- Line Pressure Sensor Alarms Alarm Cause Action Communication Alarm Console has lost communication with the relay. Call for service following the proce- dures established for your site. Setup Data Warning Device setup data problem. Recheck device setup parameters.
Warning and Alarm Messages Displayed Alarm Messages Table 5-17.- Contact Alarms Alarm Cause Action Autodial Failed Alarm System failed to connect to a remote Verify the address book settings for the con- receiver after ‘n’ tries. tact are correct (i.e., modem device number, phone number to dial), verify the receiving device (fax or modem) is operational.
Diagnostics The Diagnostic main screen gives you access (depending on installed features) to the site's current and historical tank and line test results. Also from Diagnostic screens, you can manually run tank tests, PLLD line tests and view technical data from monitored devices. Touch the Help button at the top of each diagnostic screen to view more information on each screen’s contents.
Diagnostics Relays and Inputs Relays and Inputs • Relays - Test all configured relays (except PLLD relays). Two types of relay tests are available: - Sequential Test - This test sets selected relays to INACTIVE for two seconds and then sets them to ACTIVE for two seconds.
Diagnostics AccuChart II AccuChart II • Delivery Instructions - This screen contains instructions to help you achieve better calibration data over the range of the tank. • Time Ordered Comparison - This report lists all tank calibrating records applied to two selectable tank charts, over a selectable range, with variances displayed for each chart in adjoining columns.
Turn off, tag, and lockout power to the console before opening printer door assembly! Table 7-1. Console Troubleshooting Symptom Cause Corrective Procedure Blank printout from integral Wrong paper type - not thermal Replace with thermal paper roll (Veeder-Root printer paper. Part No. 514100-328). Printer paper in backwards. Install paper properly. Defective printer communication 1.
Console Troubleshooting Touch Screen Frozen Table 7-1. Console Troubleshooting Symptom Cause Corrective Procedure Replace Primary RAM board System loses memory Bad RAM board Defective CPU board Replace CPU board. Table 7-2. Data Communications Chart Symptom Cause Corrective Procedure Incorrect or defective interconnect cable. Check cable between TLS and telephone jack.
This section contains basic probe problem diagnosis and suggested corrected actions for troubleshooting Magnetostrictive Probes (Table 8-1). Refer to TLS-4XX Site Prep and Installation Manual (Veeder-Root No. 577013-879) and the appropriate probe installation manual for more information about probe, conduit, and wiring installation.
Page 40
Probe Troubleshooting Table 8-1. Mag Probe Troubleshooting Alarm Problem Probable Cause Corrective Procedure Fuel level reading equals Fuel float stuck in riser. Remove float from riser and install full tank volume even split-ring collar (P/N 576008-617) on though fuel level is below probe shaft below riser tube to pre- full volume.
1.00 KG/M (0.062 LBS/FT NOTE 1. Refer to TLS-4XX Site Prep and Installation Manual (Veeder-Root No. 577013-879). Field Troubleshooting Probe-Out Alarms You must verify all locations utilizing shielded cable are wired correctly. Turn off, tag, and lockout power to the console before opening display door assembly! Verify that the drain wire of the shielded cable is connected to the console end only.
Page 42
Veeder-Root supplied epoxy packs on the splices. Corroded splices will create Probe Out alarms. If Veeder-Root supplied epoxy packs are present, inspect them to make sure there is no water inside the packs where the connections are made. Verify that the wire nuts and cable sheathing are immersed in epoxy.
Probe Troubleshooting Minimum Detected Fluid Levels Alarm clears with the probe wires connected directly to the console, then there is a problem with the field wiring. 14. Measure the resistance of the probe wiring from the probe end of the cable to its connections at the console. First disconnect the cable from the console and twist the two ends together.
Probe Troubleshooting Mag Probe Channel Counts in Common Liquids Table 8-2. Mag Probe Minimum Detected Fluid Levels 4” Ethanol- Blended Gasoline Floats 4” Floats 3” Floats 2” Floats Name Min. Min. Min. Min. Min. Min. Min. Min. Circuit Mag Probe Leak Plate Water...
Sensor Troubleshooting This section contains suggested corrective actions for troubleshooting sensor problems. Turn off, tag, and lockout power to the console before opening display door assembly! Sensor Alarm Will Not Clear Liquid or fuel in containment area. Sensor Out Alarms Follow these steps in sequence to troubleshoot Sensor Out alarms.
Sensor Troubleshooting Cleaning Fuel Contaminated Discriminating Sensors 3. Damaged wiring insulation exposing bare conductors to moisture in the conduit. This condition may also appear as readings showing lower than normal or the same reading, regardless of the state of the sensor. 4.
CSLD Troubleshooting CSLD collects information during each idle time to form a highly accurate leak detection database. Since the database is being constantly updated, leak test results are always current. Periodic leak tests are performed using the best data from up to the previous 28 days, and test results are continuously updated as new data is gathered. Invalid data is discarded and only the best data is used to ensure accurate leak test results and fewer false alarms.
CSLD Troubleshooting CSLD Block Diagrams CSLD Start TLS SAMPLE READY ? IDLE = Evaluate Activity() IDLE = TRUE Test In Progress Start Test Test In Progress End Test Test Duration Store TLS Sample >3 Hours Evaluate Test Test Acceptable Evaluate Add Test to Report Results Rate Table...
CSLD Troubleshooting CSLD Block Diagrams Test Events Test Event Timing SCHEDULE TEST Start Tank goes idle and must remain so for 8 minutes. Idle is determined by: Tank idle 1) analysis of a group of probe samples 8 minutes? from the 30 second average table, and 2) checking the pump sense module (if available).
CSLD Troubleshooting CSLD Diagnostic Aids CSLD Diagnostic Aids Due to the complexity of CSLD, most information required to troubleshoot the product is accessible only using RS-232 commands via direct or modem connection. If you do not have a computer or data terminal to collect this data you will not be able to resolve CSLD alarms.
CSLD Troubleshooting CSLD Diagnostic Aids I A 5 3 0 0 M A R 1 4 , 1 9 9 6 8 : 1 4 A M C S L D D I A G N O S T I C S : V O L U M E T A B L E T 1 : S U P E R L A S T H O U R = 2 2 9 6 6 4 Most recent...
CSLD Troubleshooting CSLD Alarms ALARM: CSLD RATE INCR WARN A CSLD Rate Increase Warning indicates fluid is entering the tank during the leak test. This warning indicates a higher than acceptable positive increase in product calculated from the CSLD Rate Table. The threshold amounts are listed below.
2. Very high activity. Tank capacity or throughput specifications are exceeding CSLD specifications. 3. Line leak detection is running the product pump during normally idle periods.Veeder-Root line leak equipment is designed to coordinate line testing and CSLD to prevent this disturbance however in some cases conflicts may arise.
CSLD Troubleshooting CSLD Alarms ALARM: PERIODIC LEAK TEST FAIL This message is posted when CSLD data indicates a high probability that a tank is leaking. The threshold for this determination is shown below, Single Tanks: PD - 95% = -0.17 gph PD - 99% = -0.16 gph Manifolded Tanks: PD - 95% = -0.16 gph...
CSLD Troubleshooting Static Leak Test 4. Defective probe. 5. Not enough idle time (see message above). 6. Tests are being rejected because the test results indicate a rate increase >+0.4 gph. Static Leak Test If after troubleshooting the Periodic Leak Test Fail Alarm an equipment problem has not been identified, perform a static leak test.
CSLD Troubleshooting Contacting Tech Support Contacting Tech Support If the CSLD problem cannot be resolved, retrieve the following data via the RS-232 port or SiteFax modem and contact Technical Support: 1. <Control-A> IA5100 CSLD RATE TABLE 2. <Control-A> IA5200 CSLD RATE TEST 3.
CSLD Troubleshooting Actual CSLD Test Problems Analyzed Actual CSLD Test Problems Analyzed CSLD PROBLEM 1 - TANK 1 CSLD FAIL Report I25101 confirmed the failure. Reports IA5201, and IA5100 were then collected for analysis. I25101 CSLD TEST RESULTS TANK PRODUCT RESULT SUPER PER: JUL 26, 1996 FAIL...
CSLD Troubleshooting Actual CSLD Test Problems Analyzed ANALYSIS OF RATE TABLE (IA51) Looking in the leak rate column (LRT) the test results start off looking reasonable, if anything they tend to be positive. Leak rates suddenly change on the 8th and are consistently negative. There is another transition on the 13th where the leak rates return to the pattern observed prior to the 8th - slightly positive.
CSLD Troubleshooting Actual CSLD Test Problems Analyzed ANALYSIS OF RATE TEST (IA52) The average leak rate (AVLRTE) is -0.259. The average leak rate is uncompensated so excessive compensation is not an issue. This leak rate is not excessively high so blender/pump sense issues are probably not involved. The tank label is SUPER so most likely it is not manifolded.
Page 64
CSLD Troubleshooting Actual CSLD Test Problems Analyzed I510 AUG 22, 1996 11:58 AM CSLD DIAGNOSTICS: RATE TABLE Large and inconsistent negative leak rates. T1: REGULAR TIME ST AVTMP TPTMP BDTMP TMRT DISPNS INTVL ULLG EVAP 9607250359 1 -0.802 72.3 73.7 76.0 -0.09 5214...
CSLD Troubleshooting Actual CSLD Test Problems Analyzed Analysis The moving average table shows erratic probe readings. Fluid is rising and falling by several gallons. Solution Replace probe. CSLD PROBLEM 5 - TANK 1 IS FAILING Reports I251, I201, IA52, IA51, and I609 were collected for analysis. Diagnostics I25100 JUN 26, 1996 2:37...
Page 71
CSLD Troubleshooting Actual CSLD Test Problems Analyzed I25100 JUN 17, 1998 8:32 AM Station Header 1 Station Header 2 Station Header 3 Tanks programmed as Station Header 4 manifolded would have a common result. CSLD TEST RESULTS TANK PRODUCT RESULT UNLEADED SOUTH PER: JUN 17, 1998 FAIL UNLEADED NORTH...
Page 72
CSLD Troubleshooting Actual CSLD Test Problems Analyzed IA5100 JUN 17, 1998 8:32 AM Inconsistent large leak rates. T1 is filling T2 while test is running. CSLD DIAGNOSTICS: RATE TABLE T 1:UNLEADED SOUTH TIME ST LRT AVTMP TPTMP BDTMP TMRT DSPNS VOL INTVL DEL ULLG THPT 9806060245...
CSLD Troubleshooting Actual CSLD Test Problems Analyzed CSLD PROBLEM 7 - NO CSLD RESULTS Diagnostics I20100 MAY 14, 1998 11:44 AM Station id 1 Station id 2 Station id 3 Station id 4 IN-TANK INVENTORY TANK PRODUCT VOLUME TLC VOLUME ULLAGE HEIGHT WATER...
CSLD Troubleshooting Actual CSLD Test Problems Analyzed T 3:PREMIUM UNLEADED LAST HOUR = 248651 3737.9 3773.5 3797.8 3817.8 3883.3 3904.5 3904.7 Analysis The volume table IA53 gets cleared when a gap in time between probe samples is detected. The site operators were turning the console’s power Off every evening.
Page 77
CSLD Troubleshooting Actual CSLD Test Problems Analyzed PLUS 6362 56.81 68.1 3366 PREMIUM 7916 69.05 67.3 1812 IA5200 JUN 11, 1998 12:45 PM Comparing compensated LRATE to uncompensated AVLRATE shows excessive compensation. CSLD DIAGNOSTICS: RATE TEST DATE LRATE INTVL ST AVLRTE C3 FDBK ACPT THPUT DFMUL RJT 9806110308 -0.309...
CSLD Troubleshooting Actual CSLD Test Problems Analyzed 1383.000 23473.699 23473.500 23473.699 23473.699 23473.500 23485.051 23484.699 23484.850 23485.150 23484.949 41917.949 17255.750 18685.750 19646.900 19714.150 19804.750 19917.900 41901.301 Analysis From the IA52 command compare LRATE (-0.309) with AVLRTE (0.040). This shows that there is excessive compensation.
Page 80
CSLD Troubleshooting Actual CSLD Test Problems Analyzed IA5101 MAY 18, 2000 8:25 CSLD DIAGNOSTICS: RATE TABLE T 1:UNLEADED TIME ST LRT AVTMP TPTMP BDTMP TMRT DSPNS VOL INTVL DEL ULLG EVAP 0004200431 0 -0.085 53.3 52.0 56.5 0.00 9682 50.0 48.5 0 0.000 0004202332...
CSLD Troubleshooting Actual CSLD Test Problems Analyzed I61101 7, 1999 10:13 AM LEAK TEST <------START TEST TIME------> TEST TEST TEST START TANK METHOD TYPE HOURS METHOD YEAR MONTH DAY OCCUR HH:MM ---- ----- ---- ----- ------ ---- ----- --- ----- ----- CSLD PER.