Troubleshooting - Sub-Zero PRO Series Use And Care Manual

Troubleshooting

Troubleshooting
UNIT OPERATION
No lights or cooling.
•
Verify power is on.
• Verify electrical power to the unit and home circuit
breaker is on.
No lights in the refrigerator or freezer.
•
The door/drawer may have been left ajar, which has
disabled lights to eliminate excess heat. If the lights are
out, close the door/drawer for one hour. If the lights are
still out, contact Sub-Zero Factory Certified Service.
• LED interior lighting must be replaced by Sub-Zero
Factory Certified Service.
Frost, condensation, or ice buildup inside the unit.
• Verify the condenser is clean.
• Verify the door/drawer is closing properly.
• Verify the door/drawer has not been left ajar.
• Verify the door/drawer gasket does not have rips or
tears. If it does, contact Sub-Zero Factory Certified
Service.
• If icing is heavy, turn the unit off and use a handheld
steamer to melt the ice. Do not use a hair dryer. Once
the ice has melted, wipe up any water with a cloth or
paper towel.
8 | English
High temperatures, the unit runs excessively or the unit is
giving off too much heat.
• Verify the condenser is clean.
• Verify the door/drawer is closing properly.
• Verify the door/drawer has not been left ajar.
• Increased ambient temperatures may cause the com-
pressors to run longer.
• If the temperature display shows 3° and -18°, but is not
cooling, the unit may be in showroom mode. Contact
Sub-Zero Factory Certified Service.
ODOR
• The unit should be cleaned before using for the first
time. This will clear any odors that may have been
trapped during shipping.
• Replace the air purification cartridge.
•
Clean the unit and shelving thoroughly.
• Uncovered food could create an odor, which may
require cleaning.
• Remove and clean the drain pan located behind the
kickplate, and reinstall.
ICE PRODUCTION
No ice.
• or appears in the freezer external display.
Verify
• Verify the ice maker has been on for at least 24 hours.
• Verify the freezer temperature is near -18°C.
• Verify the ice container is properly installed.
• Verify the ice maker arm in the down position.
• Verify water is being supplied to the unit.
Blue or green ice.
• Possible copper supply line corrosion. Contact a
plumber to clean or replace.
Black flecks in the cubes.
•
Stop use and contact Sub-Zero Factory Certified
Service.
Bad taste.
• Defrost the freezer and clean with soap and water.
• Place coffee grounds or charcoal briquettes in the
freezer to absorb odor.
Hollow cubes.
• Clean the condenser. Contact Sub-Zero Factory
Certified Service if unresolved.
SERVICE
• Maintain the quality built into your product by contact-
ing Sub-Zero Factory Certified Service.
• When contacting service, you will need the model and
serial number of your unit. Both numbers are listed on
the product rating plate. Refer to page 4 for rating plate
location.
• For warranty purposes, you will also need the date
of installation and name of your authorized Sub-Zero
dealer. This information should be recorded on page 2
of this guide.