Troubleshooting - Sub-Zero DEC3650RL Use And Care Manual

Troubleshooting

Troubleshooting
Before contacting Sub-Zero Factory Certified Service, visit
subzero-wolf.com/assistance or use these helpful tips to
prevent the need for a service visit.
UNIT OPERATION
No lights or cooling.
1 Verify power is on.
Verify electrical power to the unit and home circuit
2
breaker is on.
No lights in the refrigerator or freezer.
1 The door/drawer may have been left ajar, which has
disabled lights to eliminate excess heat. If the lights are
out, close the door/drawer for one hour. If the lights are
still out, contact Sub-Zero Factory Certified Service.
LED interior lighting must be replaced by Sub-Zero
2
Factory Certified Service.
No refrigerator shelf light.
1 Verify the shelf is properly installed in the tracks along
the back wall.
Verify nothing (a tall container or food) is preventing the
2
shelf from engaging the tracks along the back wall.
Frost, condensation, or ice buildup inside the unit.
1 Verify the condenser is clean.
Verify the door/drawer is closing properly.
2
3 Verify the door/drawer has not been left ajar.
4 Verify the door/drawer gasket does not have rips or
tears. If it does, contact Sub-Zero Factory Certified
Service.
If icing is heavy, turn the unit off and use a hair dryer to
5
melt the ice. The hair dryer should be set on low and
kept moving at all times. Once the ice has melted, wipe
up any water with a cloth or paper towel.
High temperatures, the unit runs excessively, or the unit
is giving off too much heat.
Verify the condenser is clean.
1
2 Verify the door/drawer is closing properly.
Verify the door/drawer has not been left ajar.
3
4 Increased ambient temperatures may cause the com-
pressors to run longer.
5 If the temperature display shows 38° and 0°, but is not
cooling, the unit may be in Showroom Mode. Contact
Sub-Zero Customer Care at 800-222-7820.
No water from the dispenser.
Wait one hour, then try the dispenser again. Contact
1
Sub-Zero Customer Care at 800-222-7820 if unre-
solved.
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