Troubleshooting - Sub-Zero BI36UFDO Use & Care Manual

T R O U B LE S HO O T I NG

Troubleshooting

S ERVIC E IN D IC AT OR
Illuminated. Touch POWER to turn unit off. Verify con-
denser area is clean. Touch POWER to turn unit on. If
indicator is still illuminated, call Sub-Zero customer care
at 800-222-7820.
Flashing. Contact Sub-Zero factory certified service.
Flashing with audible chime. Contact Sub-Zero factory
certified service.
Flashing. Replace air purification cartridge. Also, replace
cartridge if there is an odor inside unit.
Flashing. Replace water filter. Also, replace filter if ice
tastes bad, is discolored, ice cubes are small or if water
flow from dispenser is slow.
Flashing with audible chime. Door has been left ajar for
more than 60 seconds. Close door.
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16 Sub-Zero Customer Care 800.222.7820
U N IT O PER AT IO N
No lights or cooling.
• Verify power is on.
• Verify electrical power to unit and home circuit breaker
is on.
No lights in refrigerator or freezer.
• Door/drawer may have been left ajar which has disabled
lights to eliminate excess heat. If lights are out, close
door/drawer for one hour. If lights are still out, contact
Sub-Zero factory certified service.
• LED interior lighting must be replaced by Sub-Zero
factory certified service.
Frost, condensation or ice build up inside unit.
• Verify condenser is clean.
• Verify door is closing properly.
• Verify door has not been left ajar.
• Verify door gasket does not have rips or tears. If it does,
contact Sub-Zero factory certified service.
• If icing is heavy, turn unit off and use a hair dryer to melt
ice. Hair dryer should be set on low and kept moving
at all times. Once ice has melted, wipe up water with a
cloth or paper towel.
High temperatures, unit runs excessively or unit giving off
too much heat.
• Verify condenser is clean.
• Verify door is closing properly.
• Verify door has not been left ajar.
• Increased ambient temperatures may cause compres-
sors to run longer.
• If temperature display shows 38° and 0°, but is not
cooling, unit may be in showroom mode. Contact
Sub-Zero Customer Care at 800-222-7820.