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12.
Trouble-shooting
Your MD.2 will provide years of trouble free operation when properly used and cared for. No
adjustments or periodic service is needed by your MD.2. There are no serviceable parts or repairs
that can be made by the user, so any service must be performed by factory trained technicians.
Should your unit fail to operate properly, please call toll free (877) 472-9037 to coordinate
replacement or repair of your unit.
Your MD.2 has extensive built-in test capabilities. It monitors its own operations, reporting
detected problems to both you (through messages on the display) and the Support Center.
Problems are reported through trouble report messages. The MD.2 has two error messages,
Machine Error and Machine Stopped.
Machine Error Message
!
M a c h i n e
0 9 / 2 7
S E R V I C E
The machine error message indicates a problem with the internal MD.2 mechanism. The most
common reason for this message is a medication cup jammed in the machine. The MD.2 also
uses indicator lights to help further pinpoint the error condition. Refer to Table 13.1.
Table 13.1 Indicator Light Error Meaning
Indicator
Error Detected
Light
Flash Count
2 Flashes
Electronic Failure
3 Flashes
Mechanical Failure,
Medication Tube
4 Flashes
Mechanical Failure, Cup
Delivery Failure
5 Flashes
Internal MODEM
/Telephone Failure
A jammed cup is a problem you can fix at home. Cups inserted the wrong way (bottom of the
cup facing up, the lid MUST be facing down) double cups or double lids, or the use of deformed
or crushed cups, are the most common causes of a cup jam.
Removing Jammed Cups
Step 1. Turn the MD.2 off (use the power switch in back of unit, and unplug the unit from the
wall outlet).
Step 2. Open the door.
34
MD.2 Users Manual
E r r o r
!
1 2 : 1 5 p
Probable Cause
Equipment failure
Jammed cup
Jammed cup
Equipment failure
Home Repairable
Not home repairable
Possible home repair
Possible home repair
Not home repairable
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