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Procedure 5-4
Troubleshooting Telephone Connection
Symptoms
Telephone service is not available.
Action
1
2
3
4
5
6
7
8
CAUTION
Make sure that the existing wires providing telephone service are
physically disconnected from the incumbant service provider's
network interface device. This is a physical break in the
connection, not just a discontinuation of service. Failure to do so
will result in damage to the Telephony Modem.
Make sure the Telephony Modem has power (the Power LED should be on).
Make sure that the Telephony Modem has completely ranged and registered.
Standby functionality will not affect telephone service.
Is the Telephone 1 LED lit? If not, the line has not been provisioned at the
headend. Contact the necessary people to provision the line
Check that the cables from the Telephony Modem to the phone are
connected tightly and not cracked, cut or otherwise compromised.
Make sure all phones are hung up properly.
On remote and powered phones check the power and battery status of the
phone(s).
If a "fast busy" is heard, the call server is in need of attention.
Call your next level of support.
—end—
Telephony Modem Installation Guide Release 4 Standard 3.0 Aug 2004
Troubleshooting the Telephony Modem 5-5
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Table of Contents
Troubleshooting
