Trouble Shooting; Specifications - Hellenbrand H-100-24TC Owner's Manual

PROBLEM
1.ERROR followed by code number
Error Code 1001 - Unable to recognize
start of regeneration
Error Code 1002 - Unexpected stall
Error Code 1003 - Motor ran to long,
timed out trying to reach next cycle
position
Error Code 1004 - Motor ran to long,
timed out trying to reach home
position
If other Error Codes display
contact the factory
Error Code 4003
2. Control valve stalled in regeneration
3. Control valve does not regenerate
automaticallly when REGEN button
is depressed and held
4. Control valve does not regenerate
automatically but does when
REGEN button is depressed
5. Time of day flashes on and off
6. Softener delivers hard water.
7. Unit uses too much salt.
10
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TROUBLE SHOOTING

CAUSE
A. Control valve has just been serviced
B. Foreign matter is lodged in control valve
C. High drive forces on piston
D1. Control valve piston not in home position
D2. Motor not inserted fully to engage pinion,
motor wires broken or disconnected,
motor failure
D3. Drive gear label dirty or damaged,
missing or broken gear
D4. Drive bracket incorrectly aligned to
back plate
D5. PC board is damaged or defective
D6. PC board incorrectly aligned to
drive bracket
E. Miscommunication through board or
Low voltage through board
A. Motor not operating
B. No electric power at outlet
C. Defective transformer
D. Defective PC board
E. Broken drive gear or drive cap assembly
F. Broken piston retainer
G. Broken main or regenerant piston
A. Transformer unplugged
B. No electric power at outlet
C. Broken drive gear or drive cap assembly
D. Defective PC board
A. By-pass valve in bypass position
B. Meter connection disconnected
C. Restricted/stalled meter turbine
D. Defective meter
E. Defective PC board
F. Set-up error
A. Power has been out more than two hours,
the transformer was unplugged and then
plugged back into the wall outlet, the
transformer plug was unplugged and then
plugged back into the board or the NEXT
and REGEN buttons were pressed to
reset the valve
A. Bypass valve is open or faulty.
B. No salt or low salt level in brine tank.
C. Softener fails to draw brine.
D. Excessive water usage.
E. Insufficient brine level in brine tank.
F. Resin level inadequate.
G. Meter faulty.
H. Raw water hardness fluctuation.
A. Improper brine refill setting.
B. Improper settings.
C. Excessive water in brine tank.
D. Leaking faucets, toilets, etc...
CORRECTION
A. Press NEXT and REGEN for 3 seconds or
unplug power source jack from PC Board (black
wire) and plug back in to reset control valve
B. Check piston and spacer stack assembly
for foreign matter
C. Loosen drive cap assembly 1/4 turn or replace
piston and spacer stack assembly
D1. Press NEXT and REGEN for 3 seconds or unplug
power source jack (black wire) and plug back in
to reset control valve
D2. Check motor and wiring. Replace motor if
necessary
D3. Replace or clean drive gear
D4. Reset drive bracket
D5. Replace PC board
D6. Ensure PC board is correctly snapped on to
drive bracket
E. Unplug, re-plug in, if this does not resolve problem
replace PC board
A. Replace Motor
B. Repair outlet our use working outlet
C. Replace transformer
D. Replace PC board
E. Replace drive gear or drive cap assembly
F. Replace drive cap assembly
G. Replace main or regenerant piston
A. Connect transformer
B. Repair outlet or use working outlet
C. Replace drive gear or drive cap assembly
D. Replace PC board
A. Put control valve in service position
B. Connect meter to PC board
C. Remove meter and check for rotation
or foreign matter
D. Replace meter
E. Replace PC board
F. Check control valve set-up procedure
A. Reset the time of day
A. Close bypass valve or replace.
B. Add salt to brine tank and maintain salt level
above water level.
C. See problem #11.
D. Check gallon capacity settings.
E. Check brine refill setting and refill flow restrictor for
blockage.
F. See problem #8.
G. Test meter and clean or replace meter.
H. Test raw water hardness and adjust settings to
highest known hardness.
A. Check brine refill setting for proper salt dosage
B. Check water hardness and reevaluate capacity setting
specification
C. See problem #10.
D. Repair or replace those items.