Hellenbrand H-100-24TC Owner's Manual page 11

PROBLEM
8. Loss of resin.
9. Softener delivers salt water.
10. Excessive water in brine tank.
11. Softener fails to draw brine.
12. Continuous flow to drain.
13. Loss of water pressure.
14. Iron in softened water.
15. Control does not display time of day
16. Control does not display correct
time of day
17. No "softening" or "filtering" display
when water is flowing
18. Control valve regenerates at
wrong time of day
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TROUBLE SHOOTING
CAUSE
A. Backwash controller missing.
B. Faulty distributor tube assembly.
C. Air in water supply system.
A. Low water pressure.
B. Excessive water in brine tank.
C. Wrong size injector.
A. Plugged injector.
B. Faulty piston assembly.
C. Plugged or kinked drain line.
D. Backwash flow controller closed off.
E. Defective brine line flow control.
A. Injector is plugged.
B. Faulty piston assembly.
C. Brine line connection leak.
D. Drain line plugged creating excess back pressure. D. Inspect drain line for blockage.
E. Drain line too long or too high
F. Low inlet pressure.
A. Piston assembly failure.
B. Motor failure.
G. Circuit board failure.
A. Iron build-up in resin.
B. Resin bed fouled with sand or sediment.
C. Resin bed mushing due to high amount
of oxidizers in water supply (chlorine).
A. Iron has fouled resin bed.
B. Iron is not in a soluble state.
C. Prefilter failure.
D. Iron level excessive.
E. Control fails to regenerate.
A. Transformer unplugged
B. No electric power at outlet
C. Defective transformer
D. Defective PC board
A. Switched outlet
B. Power outage
C. Defective PC board
A. Bypass valve in bypass position
B. Meter connection disconnected
C. Restricted/stalled meter turbine
D. Defective meter
E. Defective PC board
A. Power outages
B. Time of day not set correctly
C. Time of regeneration incorrect
D. Control valve set at "on 0"
(immediate regeneration)
E. Control valve set at NORMAL + on 0
CORRECTION
A. Install backwash controller.
B. Check distributor tube assembly for cracks or holes.
C. 1. Check for leaks in brine lines, fittings, or air check.
Repair or replace.
2. Install upper distributor.
3. Ensure that water supply system has an air
eliminator.
A. Check incoming water pressure - Must remain at
minimum of 25 psi.
B. See problem #10.
C. Install correct injector.
A. Remove injector and clean ports.
B. Replace piston assembly.
C. Inspect drain line for kinks or plugging.
D. Check backwash flow controller.
E. Replace brine refill flow control.
A. Remove injector and clean ports.
B. Check piston assembly.
C. Inspect brine line during refill cycle for leaks.
E. Refer to drain line specifications.
F. Increase inlet pressure to a minimum of 25 psi.
A. Replace piston assembly.
B. Replace motor.
G. Replace circuit board.
A. See problem #14.
B. Rebed softener and install sediment filter ahead
of softener.
C. Rebed softener. Install dechlorinaton system
A. Use iron reducing resin cleaner to cleanse resin bed,
and increase salt dosage or regenerate more
frequently. Install an Iron Curtain System ahead
of the softener.
B. Test water to determine type of iron, install iron
reduction system.
C. Check prefilter.
D. Install iron reduction system.
E. See problem #4.
A. Connect power
B. Repair outlet or use working outlet
C. Replace transformer
D. Replace PC board
A. Use uniterrupted outlet
B. Reset time of day
C. Replace PC board
A. Put bypass valve in service position
B. Connect meter to PC board
C. Remove meter and check for rotation, clean
foreign material
D. Replace meter
E. Replace PC board
A. Reset control valve to correct time of day
B. Reset to correct time of day
C. Reset regeneration time
D. Check control valve set-up procedure
regeneration time option (see table 6, page 19)
E. Check control valve set-up procedure
regeneration time option (see table 6, page 19)
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