Table of Contents
Troubleshooting
Related Manuals for Hellenbrand H200M HE-16
Summary of Contents for Hellenbrand H200M HE-16
- Page 1 H200M HE - High Efficiency Water Softening System Owner’s Manual Copyright ©2021 Hellenbrand, All Rights Reserved 800911 Rev B 07/23/21-LBRY Manufactured by: HELLENBRAND Web: www.hellenbrand.com • Email: info@hellenbrand.com...
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Page 2: Table Of Contents
In the event that you need professional assistance for servicing your water softener, please contact the dealer who installed this system. Dealer Name __________________________________________________ Phone _______________________________ Address _______________________________________________________ Email ________________________________ ____________________________________________________________________________________________ Hellenbrand products are not for sale or distribution into the State of California effective 8/31/18... -
Page 3: General Specifications
TABLE 1 – GENERAL SPECIFICATIONS Minimum/Maximum Operating Pressures 20 psi (138 kPa) – 125 psi (862 kPa) Minimum/Maximum Operating Temperatures 40ºF (4ºC) – 110ºF (43ºC) AC Adapter U.S. Supply Voltage 120 V AC Supply Frequency 50/60 Hz Output Voltage 15 V DC Output Current 500 mA No user serviceable parts are on the PC board, the motor, or the AC adapter. -
Page 4: Job Specifications
JOB SPECIFICATION SHEET MODEL NO. __________________________________________________________________________________________ *WATER TEST AT TIME OF INSTALLATION _______ Hardness CaCo (gpg) ______ Other______________________ _______ Iron (ppm) ______ Other______________________ _______ pH ______ Other______________________ OPTIONAL RELAY SETTINGS _______ Off ______ Reclamation mode enabled ______ No Hard By-pass enabled ______ Alternator system enabled ______ Demand Recall Relay 1... -
Page 5: Soft Water Basics / Operationg Conditions
SOFT WATER BASICS Hardness Excess amounts of calcium and magnesium in water produce hardness. A water softener removes the majority of calcium and magnesium to produce softened water. Hardness is measured in terms of grains. (This grain weight is derived from the average weight of a dry grain of wheat.) When your water is tested, the grain hardness is calculated and expressed as grains per gallon (gpg). -
Page 6: Pre-Installation Checklist / Bypass Vavle Operation
PRE-INSTALLATION CHECK LIST (All electrical & plumbing should be done in accordance to all local codes) free from lime and iron build-up. Piping that is built-up heavily Water Pressure: A minimum of 25 pounds of water pressure with lime and/or iron must be replaced. If piping is blocked with (psi) is required for regeneration. -
Page 7: Installation Instructions
INSTALLATION INSTRUCTIONS (All electrical & plumbing should be done in accordance to all local codes) 5. The brine refill flow control assembly is installed in an easy • Do not use vaseline, oils, other hydrocarbon lubricants or to access refill elbow located on top of the control valve. spray silicone anywhere. -
Page 8: Installation Diagrams
INSTALLATION DIAGRAMS TOP VIEW Typical Single Unit Typical Twin Unit Installation Piping Installation Piping PROGRAMMING TWIN ALTERNATING SYSTEM WITH MOTORIZED AUXILIARY VALVE (MAV) When control is programmed as ALT A & ALT B signifying to PC board to operate an alternating system, factory default for reserve set- ting is "AUTO"... -
Page 9: Programming / User Displays/Settings
PROGRAMMING General Information 12:00 The H200M HE control valve is the “brain” of your water softener. It consists of the valve body and powerhead with solid state microprocessor. The display panel (see Figure 7) consists of the LCD display and five push buttons which are used in displaying and program- ming the water softener settings. -
Page 10: Set Time Of Day
SET TIME OF DAY = Up Arrow = Down Arrow STEP 1 Step 1 - Press SET CLOCK. EJEJEJ [!7 Step 2 - Current Time (hour): Set the hour of the day using or buttons. AM/PM toggles after 12. Press NEXT to go to step 3. -
Page 11: Manual Regeneration
Manual Regeneration "REGEN TODAY" CAPACITY REMAINING Sometimes there is a need to regenerate the system, sooner than when the system calls for it, usually referred to as manual regeneration. There may be an unexpected period of heavy water usage. To initiate a manual regeneration at the preset delayed regeneration time, press and release “REGEN”. - Page 12 STEP 4S – Select the time for the second cycle (which in this example is SOFTENING) using the SOFTENING STEP 4S or button. Press NEXT to go to Step 5S. Press REGEN to return to the previous step. EJEJEJ [!7 STEP 5S –...
- Page 13 STEP 12S – Set Relay to activate by Time, Gallons, Regen Gallons, Off or Service Alarm by using "TIME" STEP 12S or buttons. A relay can be used to operate a chemical feed pump or solenoid. The choices are: RELAY 1 •...
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Page 14: Service Reminder
Use up and down arrows to select number of gallons per relay activation of regen gallon setting. RELAY 1 SET POINT Range: 1 -100 gallons. Press NEXT to go to next step. EJEJEJ [!7 If Off or Time was selected in previous steps, this screen does not appear. Use up and down RELAY 1 DURATION arrows to set duration of relay activation in minutes. -
Page 15: Diagnostics
DIAGNOSTICS To reset diagnostic data push “Next” and button until TYPE appears in window, then press “ & ” button simultaneously for 3 seconds. STEP 1D – Press or simultaneously for three seconds. If screen in step 2D does not appear in 5 STEP 1D seconds the lock on the valve is activated. -
Page 16: Valve History
VALVE HISTORY (Can not be reset) STEP 1VH – Press and simultaneously for three seconds and release, then press STEP 1VH and simultaneously and release. If screen in step 2VH does not appear in 5 seconds the EJEJEJ [!7 lock on the valve is activated. -
Page 17: Cycle Sequence
CYCLE SEQUENCE Anytime cycle sequence is modified, softener set-up will revert to Cycle Options manufacturer setting and must be reprogrammed as desired. REGENERANT FILL BACKWASH DRAW-UP Cycle Sequence instructions allows the operator to set the order of the cycle. The Softener System Setup allows the operator to set how long RINSE SOFTENING the cycles will last. - Page 18 Only use Clack No Hard Water Bypass Valves or Clack Motorized Alternating Valves (MAV) with these selections. Clack No Hard Water Bypass Valves (1” or 1.25” V3070FF or V3070FM) are not designed to be used with the alternator function, separate source, or reclamation modes. Selecting the Control Valve to act as an alternator: P101.02 and higher = Use 3-wire...
- Page 19 WS1, WS1.25, WS1.5, Step 3CS (continued) – If set up for a filter, in Step 7F set Volume Capacity in Gallons; in Step 8F select Regeneration Time Option “Immediate”; and in Step 3I select Day Override “oFF”. WS2L Valves For Clack Corporation alternator systems using the WS1, WS1.25, WS1.5 and WS2L valves, there will be three choices for operation.
- Page 20 Configuring the Control Valve for No Hard Water Bypass Operation: Select NO HARD BYPASS ENABLED for control operation. For no hard water bypass operation the three wire connector is not used. Selection requires that a connection to MAV or a Clack No Hard Water Bypass Valve is made to the two pin connector labeled MAV DRIVE located on the printed circuit board.
- Page 21 STEP 4CS – Use the or buttons to select one of the following: STEP 4CS AUX MAV • Reclaim – Allows brine reclaimation. Select Reclaim for 1 Reclaim Event, Reclaim 2x for 2 reclaim events and Reclaim 3x for 3 reclaim events. •...
- Page 22 STEP 5CS – This display will be available to select the use of an outside signal to control the initiation AUXILIARY INPUT STEP 5CS of a regeneration. Selection only matters if a connection is made to the two pin connector labeled DP SWITCH located on the printed circuit board.
- Page 23 STEP 10CS – Press the or buttons until selection of fifth cycle appears in upper left corner. Press RINSE STEP 10CS CYCLE 5 NEXT to go to Step 11CS. Press REGEN to return to previous step. EJEJEJ [!7 STEP 11CS –...
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Page 24: Water Softener Disinfection / Water Softener Draining Procedure
WATER SOFTENER DISINFECTION The construction materials of your water softener will not support such trade names such as Clorox, Linco, Bo Peep, White Sail and bacterial growth nor will these materials contaminate a water supply. Eagle Brand Bleach. If stronger solutions are used, such as those However, the normal conditions existing during shipping, storage, sold for commercial laundries, adjust the dosage accordingly. -
Page 25: Troubleshooting
TROUBLE SHOOTING PROBLEM CAUSE CORRECTION After resolving the cause of any error code or any service work on valve, press NEXT & REGEN simultaneously for 5 seconds or disconnect power supply for 5 seconds at PC board and reconnect to resynchronize software with piston position. 1. - Page 26 TROUBLE SHOOTING PROBLEM CAUSE CORRECTION 3. Control valve does not regenerate A. Transformer unplugged A. Connect transformer automatically when REGEN button B. No electric power at outlet B. Repair outlet or use working outlet is depressed and held C. Broken drive gear or drive cap assembly C.
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Page 27: Relay Troubleshooting
TROUBLE SHOOTING PROBLEM CAUSE CORRECTION 15. Control does not display correct A. Power outage < 2 years, time of day flashing, A. Reset time of day, replace lithium coin type battery on battery depleted circuit board 16. No “softening” or “filtering” display A. -
Page 28: H200M He Conditioner And Brine Tank Assemblies
104599 106856 & 106867 H200M HE 48 48x72 104600 106866 & 106867 Ion Exchange Resin 111102 Hellenbrand High Efficiency Resin Underbedding 1/4 x 1/8 100984 1/2" x 1' Brine line 102674 8-15 24x50 with 5” Grid 112313 30x50 with 6” Grid 112414 39x48 with 6”... -
Page 29: Inline Flow Meters
INLINE FLOW METERS 1.5” Meter Assembly 2” Meter Assembly p/n 102049 p/n 111224 DRAWING NO. ORDER NO. DESCRIPTION DRAWING NO. ORDER NO. DESCRIPTION 102048 Mtr, Turbine 24” Cable Assy 102048 Mtr, Turbine 24” Cable Assy 109586 Turbine 109586 Turbine 102165 O’Ring-215 102165 O’Ring-215... -
Page 30: Front Cover And Drive Assembly
FRONT COVER AND DRIVE ASSEMBLY DRAWING NO. ORDER NO. DESCRIPTION QUANTITY 101463 Front Cover Assembly Black 102096 Motor Assembly 111924 Drive Bracket & Spring Clip 109807 PC Board 101746 Drive Gear 12x36 101459 Drive Gear Cover Relay Kit Options: Optional 103724 PCM Relay Installed Relay Kit... -
Page 31: Standard Valve Body
H200M HE (STANDARD VALVE BODY) QUANTITY DRAWING NO. ORDER NO. DESCRIPTION 107628 Brine Piston Assy 111799 Piston Upflow Assy 110639 O-Ring 230 108992 Drive Cap Assy 109534 Washer Flat SS 1/4 109535 Bolt BHCS S/S 1/4X 1.25 Back Plate Refer to Programming & Cover Drawing Manual 111798 Upflow Stack Assy 102184... -
Page 32: Quick Connect Qc Valve Body
H200M HE (QC VALVE BODY) QUANTITY DRAWING NO. ORDER NO. DESCRIPTION 107628 Brine Piston Assy 111799 Piston Upflow Assy 110639 O-Ring 230 108992 Drive Cap Assy 109534 Washer Flat SS 1/4 109535 Bolt BHCS S/S 1/4X 1.25 Back Plate Refer to Programming & Cover Drawing Manual 111798 UpflowStack Assy 102184... -
Page 33: Injector Valve Body
INJECTOR VALVE BODY Part # Description Backwash Only 109257 Injector Cap (No O-ring) 102159 O-Ring 109935 Injector Body Asy Injector* V3499 Cap installed from factory. 101817 “A” Injector 101818 “B” Injector 101819 “C” Injector 101820 “D” Injector Proper RFC orientation 101821 “E”... -
Page 34: Drain Line Flow Controls
DRAIN LINE FLOW CONTROLS All drain line flow control housings are shipped without flow control washers. See drain line flow control washer section for available flow selections. PVC Elbow, 0.7 - 10 GPM Inline Plastic, 9 - 25 GPM Item Part# Description Qty. -
Page 35: Drain Line Flow Controls Washers
DRAIN LINE FLOW CONTROL WASHERS rain Line Flow Controls Order No. Description V3162-XXX V3162-xx V3162-007 .7 GPMDrain line flow control Flow Rate V3162-010 1.0 GPMDrain line flow control Identi cation 5/8" V3162-013 1.3 GPMDrain line flow control V3162-017 1.7 GPMDrain line flow control V3162-022 2.2 GPMDrain line flow control V3162-027... -
Page 36: Service Control Valve Positions
SERVICE CONTROL VALVE BACKWASH CONTROL VALVE CYCLE POSITION CYCLE POSITION Raw water inlet Backwash water Raw water inlet to drain Treated water supply Raw/hard water is bypassed during regeneration UP FLOW BRINE CONTROL VALVE RINSE CONTROL VALVE CYCLE POSITION CYCLE POSITION Rinse water Raw water inlet Raw water inlet... -
Page 37: Programming Options
TREATED WATER REFILL – CONTROL VALVE CYCLE POSITION Raw water inlet Treated water supply Treated water to regenerant tank PROGRAMMING OPTIONS Reserve Days Regeneration Results Gallons Type Override (Reserve capacity estimate based on history of water usage) Reserve capacity automatically estimated. AUTO Delay Regeneration occurs when gallons capacity falls below the reserve capacity at the next... -
Page 38: Service Instructions
SERVICE INSTRUCTIONS Drive Assembly Replace broken or damaged drive gears. Do not lubricate any of Remove the valve cover to access the drive assembly. the gears. Avoid getting any foreign matter on the reflective coating because dirt or oils may interfere with pulse counting. Disconnect the power source plug (black wire) from the PC board The drive gear cover only fits on one way, with the large clip orientated prior to disconnecting the motor or water meter plugs from the PC... - Page 39 Reattach the main piston to the drive cap assembly. Reattach the regenerant piston (if needed) to the main piston. Do not lubricate the piston rod, main piston or regenerant piston. Lubricant will adversely affect the clear lip seals. Reinsert the drive cap assembly and piston into the spacer stack assembly and hand tighten the drive cap assem- bly.
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Page 40: Injector Flow Rate Graphs
INJECTOR FLOW RATE GRAPHS WS1.5", 2" and 2"QC Drawings and Service Manual WS1.5", 2" and 2"QC Drawings and Service Manual VIOLET, ORDER NO. V3010-15B WHITE, ORDER NO. V3010-15D 106859 or V3010-2R-15B or V3010-2T-15D US Units Metric Units Total Total Slow Rinse Slow Rinse Draw Draw... - Page 41 INJECTOR FLOW RATE GRAPHS , 2" and 2"QC Drawings and Service Manual 101817 101818 Order No. V3010-2A Order No. V3010-2B US Units US Units Total Total Slow Rinse Slow Rinse Draw Draw Pressure (psi) Pressure (psi) 101820 101819 Order No. V3010-2D Order No.
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Page 42: Specifications
H200M HE SPECIFICATIONS H200M HE Specifications Model H200M HE-16 H200M HE-18 H200M HE-21 H200M HE-24 H200M QC HE-30 H200M QC HE-36 H200M QC HE-42 H200M QC HE-48 Factory Regenerati on Setti ngs Cycle 1 Bri ne Draw UP Minutes Gallons 47.88... - Page 43 NOTES...
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Page 44: Warranty
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Hellenbrand products are not for sale...