Support Contact Information - SolarEdge Inline Energy Meter Installation Manual

44 Support Contact Information

Support Contact Information

If you have technical problems concerning SolarEdge products, please contact us:
https://www.solaredge.com/service/support
Before contact, make sure to have the following information at hand:
Model and serial number of the product in question.
The error indicated on the SetApp mobile application, on the monitoring platform,
or by the LEDs, if there is such an indication.
System configuration information, including the type and number of modules
connected and the number and length of strings.
The communication method to the SolarEdge server, if the site is connected.
The product's software version as it appears in the status screen.
Inline Energy Meter with SolarEdge Energy Net Communications