Support Contact Information - SolarEdge StorEdge SE5000H-O4 Quick Manual

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Support Contact Information

9.
Run a battery self-test:
Make sure the battery's circuit breaker switch is ON.
Switch the inverter ON/OFF/P switch to ON.
In SetApp, select Commissioning > Maintenance > Diagnostics > Self-Test > Battery Self-Test > Run Test.
Wait for all tests to complete and check the results in the summary table.
If any of the tests have failed, see the table below for possible solutions:
Test Results
Charge failed
Discharge failed
Communication
Inverter switch is off
To show the last test results:
Select Commissioning > Maintenance > Diagnostics > Self-Test > Battery Self-Test > Show Last Results.
Setting up the Maximize Self-consumption (MSC)
1. Access SetApp and select Commissioning > Power Control.
2. Select Energy Manager > Energy Control > Maximum Self Consumption.
Support Contact Information
If you have technical queries concerning our products, please contact us:
http://https://www.solaredge.com/service/support
Before contact, make sure to have the following information at hand:
Model and serial number of the product in question.
The error indicated on the product mobile application LCD screen or on the monitoring platform or by the LEDs, if
there is such an indication.
System configuration information, including the type and number of modules connected and the number and length
of strings.
The communication method to the server, if the site is connected.
The product's software version as it appears in the ID status screen.
MAN-01-00642-1.2 StorEdge Single Phase Inverter Wiring and On Site Check Quick Guide
Solution
Check that the power and communication cables between the
battery and inverter are properly connected.
Check that the power and communication cables between the
battery and inverter are properly connected.
Check that the communication cables between the battery and
inverter are properly connected.
Switch the inverter ON/OFF/P switch to ON.
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