Chapter 5 Troubleshooting - Canon 08011-41-UD2-003 Installation And Configuration Manual

Chapter 5 Troubleshooting

This chapter explains the various issues that may arise when installing and configuring the
necessary components of the Authorized Send application, along with possible causes and
remedies.
You cannot connect to the network.
Problem
Make sure that:
Remedy
• The IP addresses of the MEAP device and server PCs are correct, and that you
can ping the device.
• The server PC is on the network.
• You are not using a proxy server.
The Authorized Send application is not functioning properly.
Problem
Verify that the supported MEAP contents and system software versions are
Remedy
installed on the MEAP device.
When creating a share name on the Authorized Send Configuration screen, the
Problem
message <Connection failed. Could not resolve host name: xxx.> is displayed.
Make sure that the MEAP device is on the same domain as your domain
Remedy
controller. (See
Cannot access SMS.
Problem
Two people cannot be logged on to SMS at the same time. Make sure that you are
Remedy
the only one logged on to SMS, and that you have the correct IP address and port
number (:8000).
The Authorized Send application cannot be installed or started.
Problem
Check to make sure that:
Remedy
• Another application is not using resources.
• An authorized copy of the software is being used.
Authorized Send Installation and Configuration Guide for imageRUNNER Machines
"Setting DNS Server Settings," on p. 135.)
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