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Problem
Dropouts
If faded areas, generally rounded, occur randomly on
the page:
AaBbCc
• A single sheet of paper may be defective. Try
AaBbCc
AaBbCc
• The moisture content of the paper is uneven or the
AaBbCc
AaBbCc
• The paper lot is bad. The manufacturing processes can
• The laser printer cartridge may be defective. See
• If these steps do not correct the problems, contact a
Gray background
If the amount of background toner shading becomes
unacceptable, the procedures below may help to clear
AaBbCc
the condition:
AaBbCc
• Change the paper to a lighter basis weight. See "Print
AaBbCc
AaBbCc
• Check the printer's environment; very dry (low
AaBbCc
• Install a new laser printer cartridge.
• Adjust the shading setting. See "Adjusting Shading" on
Toner smear
• Clean the inside of the printer. See "Cleaning the
• Check the paper type and quality. See "Print Media" on
• Try installing a new laser printer cartridge.
Possible Cause and Remedy
reprinting the job.
paper has moist spots on its surface. See "Print Media"
on page A.7.
cause some areas to reject toner. Try a different kind
or brand of paper.
"Vertical repetitive defects" on page 6.16.
service representative.
Media" on page page A.7.
humidity) or high humidity (higher than 80 % RH)
conditions can increase the amount of background
shading.
page 5.4.
Inside" on page 5.7.
page A.7.
6.15
Troubleshooting
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