The back side of the paper is dirty
Was the previous print job borderless, or printed on small paper?
Check 1
Open the top cover and clean the platen.
Cleaning Inside the Top Cover
Is Detect paper width in the touch screen menu set to Disable?
Check 2
Printing with Detect paper width set to Disable may cause the platen to be dirtied.
Set Detect paper width in the touch screen menu to Enable, and then open the top cover and clean the platen.
Cleaning Inside the Top Cover
To continue printing with Detect paper width set to Disable, first open the top cover and clean the platen, and
then manually feed roll paper over the platen when printing.
Cleaning Inside the Top Cover
Feeding Roll Paper Manually
Paper may be gripped weakly over the platen.
Check 3
Set a higher Transport unit vacuum strength in the touch screen menu.
Adjusting Vacuum Strength
Is the setting of Extension for borderless printing in the touch screen menu
Check 4
large?
The platen may become dirtied by setting a large amount of extension.
Reduce the setting of Extension for borderless printing in the touch screen menu to less than the current
setting.
Menu Structure
If using plain paper, is the media type set to Plain papers?
Check 5
712
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Questions and answers