Canon imagePROGRAF GP-4000 Online Manual page 862

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Media information cannot be recognized because the printer media information is corrupt.

Start the Media Configuration Tool, and then recover the media information.

Media Configuration Tool Guide

To set the Media Configuration Tool to recovery mode, open the Media Configuration Tool, select this

device and then click OK.

Select and load the media information backup file.

If you do not have a media information backup file, contact a Canon customer service center.

Troubleshooting