Troubleshooting; Why Does The Device Display "Network Unavailable; Why Does The Device Display Time And Date Incorrectly; How Can I Obtain The Mac Address Of A Device When The Device Is Not Powered On - Yealink MeetingBar A20 User Manual

Troubleshooting

If you are having issues with your device, you can try the troubleshooting options and solutions in the
following topics to resolve certain issues.
•

Why does the device display "Network unavailable"?

•

Why does the device display time and date incorrectly?

•

How can I obtain the MAC address of a device when the device is not powered on?

•

How can I switch to Teams edition?

•

Checking the IP Address of Device

Why does the device display "Network unavailable"?
• Ensure that the switch or hub in your network is operational.
Why does the device display time and date incorrectly?
Check whether your device obtains the time and date from the SNTP server automatically. If the device
fails to connect the SNTP server, contact your system administrator for more information. You can also
configure the time and date manually.
How can I obtain the MAC address of a device when the device is not
powered on?
You can use one of the following ways to obtain the MAC address of a device:
• The PO (Purchase Order) provided by the supplier.
• The label of the carton box.
• The device's bar code on the back of the device.
How can I switch to Teams edition?
If your device is not the Teams edition, you can switch to the Teams edition.
Procedure
Do one of the following:
• Upgrade firmware via the web user interface.
• Auto provisioning.
Checking the IP Address of Device
Procedure
Go to More > Settings > Device Settings > About.
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