Holding And Resuming Three Way Calls; Ending Three Way Calls; Changing The Way Calls Are Answered; Forwarding All Calls To Another Person - Polycom VVX 411 Full User Manual

Holding and resuming three way calls

When you place a three way call on hold, you place the other two people in the call on hold. No one in a held
three way call can hear each other.
To place a three way call on hold:
From Lines or Calls view, press Hold. If you're in Calls view, be sure to
•
highlight the conference first. The other two people in the call are held. The
following example shows a held three way call in Calls view.
To resume a held call:
From Lines or Calls view, press Resume
•

Ending three way calls

To end a three way call, and your connection to the other people, press End Call. By default, when you press End
Call, the other two people remain connected.
To end a conference call:
• From Lines or Calls view, press End Call.

Changing the Way Calls are Answered

Change the way calls are answered by doing the following:

Forwarding all calls to another person.

Rejecting calls from a contact.
Diverting calls from a contact to another person.
Temporarily refusing all calls by enabling Do Not Disturb.
Forwarding all calls to another person
1. From Home view, select Forward. (You can also select Settings from Home view, and select Features >
Forward, or if your phone is idle, press Forward from Lines view.)
2. From the Forwarding Type Select screen, select the forwarding type you want:
a. Always—To forward all incoming calls.
b. No Answer— To forward all unanswered incoming calls.
c. Busy— To forward calls that arrive when you're already in a call.
3. Enter the forwarding number, and select Enable. If you selected the No Answer option, you can enter the
number of rings before your phone forwards the call. A value of 2 is recommended.
Polycom VVX 411 – full user guide v1.1