Polycom SoundPoint IP 300 User Manual page 24

No Audio on Headset
Verify correct connections:
• Ensure the headset is plugged into
the jack marked Headset at the rear
of the phone.
No Response from Feature Key Presses
Directories Conference
Verify phone is in active state:
Services
• Make a call to the phone to check
for inbound call display and ring-
Call Lists
ing as normal. If successful, try to
Buddy Status
press feature keys within the call to
My Status
access Directory or Buddy Status
for example.
Redial
Display shows "Network Link is Down"
Conference Directories
Verify LAN cable is properly connected:
Services
• Check termination at the switch or
hub (furthest end of the cable from
Call Lists
the phone).
Buddy Status
• Check that the switch or hub is
My Status
operational (flashing link/status
lights) or contact your system
Redial
administrator.
1 ABC 2 3 DEF
1 2 3
ABC DEF
4 5 6
GHI JKL MNO
4 5 6
GHI JKL MNO
7 8 9
PQRS TUV WXYZ
7 8 9
PQRS TUV WXYZ
0
OPER
*
#
0
OPER
1 ABC 2 3 DEF
1 2 3
ABC DEF
4 5 6
GHI JKL MNO
4 5 6
GHI JKL MNO
7 8 9
PQRS TUV WXYZ
7 8 9
PQRS TUV WXYZ
0
* OPER
#
0
OPER
21
• Ensure the headset amplifier (if
present) is turned on and/or the
volume is correctly adjusted.
Sel Sel
Del Del
• Press followed by Status
Menu
and Lines to confirm line is actively
Messages
registered to the server.
• Reboot the phone to attempt re-
Do Not Disturb
registration to the server.
Hold Hold
Sel Sel
Del Del
• Press followed by Status
Menu
and Network. Scroll down to verify
Messages
LAN port is Active.
• Reboot the phone to attempt re-
Do Not Disturb
registration with the server.
Hold Hold