Polycom IP 300 User Manual
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Polycom IP 300 User Manual

Polycom IP 300 User Manual

Polycom telephone user guide ip 300
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IP 300 for SIP

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Summary of Contents for Polycom IP 300

  • Page 1 User Guide ® SoundPoint IP 300 for SIP...

  • Page 2: Table Of Contents

    Time and Date ...10 Headset Memory Mode ...10 Display Contrast ... 11 Ring Type... 11 Call Lists ... 11 Contact List...12 Speed Dial ...13 Multiple Lines...13 Multiple Call Appearances ...14 Shared Lines...14 IP 300 SIP... 2 ® IP 300 SIP ... 6 ®...
  • Page 3 Modifications...20 Installation Instructions ...20 Plug Acts as Disconnect Device ...20 Industry Canada (IC) ...21 CE and VCCI Mark ...21 Polycom Limited Warranty and Limitation Liability ... 21 Exclusions ... 22 Warranty Exclusive... 22 Service Agreements... 22 Limitations of Liability ... 22 Disclaimer ...

  • Page 4: Introduction

    Introduction Thank you for choosing the SoundPoint IP 300 SIP. This unit provides busi- ness telephony features and functions such as Multiple Call Appearances, Call Hold, Transfer, and Conference over an IP network. In this User Guide you will find everything you need to quickly set up your new telephone.

  • Page 5: Installing Soundpoint

    This section provides basic installation instructions and information for obtaining the best performance with the Sound- ® Point IP 300 SIP telephone. If you re- quire additional information or assistance with your new telephone, please contact your System Administrator. Connecting Network and Power Source...

  • Page 6: Connecting The Handset And Optional Headset

    2. Connect the headset (optional accessory) to the headset jack on the back of the telephone. For a list of compatible headsets, go to: www.polycom.com Attaching the Base 1. Place all cords in the recessed area above the modular jacks as shown.

  • Page 7: Features

    Line/Speed Dial Keys Use these keys to activate up to two lines or one line and a speed dial that can be assigned to your telephone. Display Control Keys Use the arrow keys to scroll through the displayed information. Feature Keys Access important features using these keys.

  • Page 8: Key Descriptions

    Cancels ringing and directs incoming calls to your Voice Mail (if Messages Do Not Disturb Redial Transfer supported). Do Not Disturb Do Not Disturb Redial Redial Dials last connected party from the telephone. Hold Hold Hold Places current active call in Hold state. Hold Hold PQRS WXYZ PQRS WXYZ Soft keys to select from various context-sensitive options.

  • Page 9: Using Soundpoint Placing A Call

    Conference Conference † Examples: 10.3.0.42 Forward joe@205.173.1.24 Transfer sip: jane@polycom.com Call Lists Speed Dial PQRS Redial IP 300 SIP ® † address: † address as , or NewCall to Directories Conference Services † address as Call Lists...

  • Page 10: Answering A Call

    PQRS WXYZ OPER OPER Microphone Mute During a call, press . The LED on the telephone lights up and a flashing micro- phone on the display indicates that the other party (parties) cannot hear you. PQRS WXYZ PQRS WXYZ OPER...

  • Page 11: General Key Use

    2. Press the Conf soft key to obtain a new line (the active call is placed on hold). 3. Dial the telephone number of the second party. 4. When the second party answers, press the Conf soft key again to join all parties in the conference.

  • Page 12: Call Timer

    Buddy Status Redial My Status Press to dial the last call placed Redial from your telephone. Call Forwarding Calls may be Forwarded (Diverted) to another extension as follows: 1. Press the Fwd soft key from the telephone’s idle display. 2. (Optional) If multiple lines are in use, select which line to forward.

  • Page 13: Do Not Disturb

    OPER Time and Date is clearly displayed on the ® SoundPoint IP 300 SIP telephone. Ac- curacy is maintained through server control. Contact your System Administrator if either time or date is incorrect. Users have control over the format of the display. Select a format which is right for you as follows: 1.

  • Page 14: Display Contrast

    Do Not Disturb Redial Call Lists Hold Hold A local list of calls missed, received, and placed is maintained by the telephone (up to 100 for each). Press . Select Directories fol- Menu lowed by Missed, Received, or Placed Calls as desired. Call information will be Messages displayed.

  • Page 15: Contact List

    Contact List In addition to a directory of missed, placed, or received calls, the telephone can store a local directory of 200 or more contacts*. Users can add, delete, edit, dial, search, or instant-message any contact in this list through just a few key strokes.

  • Page 16: Speed Dial

    Hold Hold Multiple Lines SoundPoint ® IP 300 SIP can display up to two lines, each associated with its own line key. Lines can be configured for local Di- rectory Numbers (DNs), such as your main extension and private or shared lines or for Speed Dial shortcuts for outbound dialing.

  • Page 17: Multiple Call Appearances

    Multiple Call Appearances Each line configured on the telephone can have two call appearances. This is useful if there is an active call and an incoming call arrives on the same line. In the example shown, there is in an outbound call with Bob Smith.

  • Page 18: Voicemail And Voice And Text Messaging

    Text messages on the telephone. Received messages will be indicated by a flashing Message Waiting Indicator LED on the front of the telephone and option- ally a visual notification on the display. Individual line indicators reflect voice or text messages left on that line (useful if multiple lines are in use).

  • Page 19: Distinctive Ringing / Call Treatment

    These other telephones form the “Buddy List”. The status of buddies is displayed and updated in real time. Each telephone can also be “watched” by up to eight other telephones. The diagrams show a typical Buddy Status screen display of monitored tele- phones and a My Status display.

  • Page 20: Instant Messaging

    In the case of problems, it may be possible to restore normal operation of your telephone without rebooting. Contact your System Administrator before attempting to reboot the telephone. 4. Choose Watcher List to see which telephones are currently monitoring your status.

  • Page 21: Troubleshooting

    No Dial-Tone Verify power is correctly applied to the ® SoundPoint IP 300 SIP telephone: • Check that the display is illuminated. • Make sure the LAN cable is inserted properly at the rear of the telephone (try unplugging and re-inserting the cable).
  • Page 22 No Response from Feature Key Presses Conference Directories Verify telephone is in active state: Services • Make a call to the telephone to Call Lists check for inbound call display and ringing as normal. If successful, try Buddy Status to press feature keys within the call...

  • Page 23: Safety And Compliance

    4. Consult the dealer or an experi- ence radio/TV technician for help. by Polycom, Inc. could void the user’s authority to operate the equipment. L’Installation doit être exécutée confor- mément à tous les règlements nationaux applicable au filage électrique.

  • Page 24: Industry Canada (Ic)

    Polycom or its authorized reseller. Polycom’s sole obligation under this ex- press warranty is at Polycom’s option and...

  • Page 25: Exclusions

    Exclusions Polycom will not be liable under this limited warranty if its testing and exami- nation disclose that the alleged defect or malfunction in the product does not exist or results from: • Failure to follow Polycom’s installa- tion, operation, or maintenance instruc- tions.

  • Page 26: Disclaimer

    Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copy- right or other notices. Polycom, the Polycom logo design, and SoundPoint are trademarks of Polycom, Inc. in the U.S. and various other coun- tries. and to permit persons to whom the Soft-...
  • Page 27 ITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LI- ABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
  • Page 28 Milpitas, CA 95035 ©2004 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective compainies. 1725-11319-001 Rev. A...

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