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Troubleshooting
Check the following items before requesting service.
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In the case of abnormality, contact the sales dealer immediately where you have purchased the appliance.
Symptoms
Too little foam
When there is too much foam,
the inside of the door may be
contaminated with foam
No foam
Softener overflowed
Powder detergent is not
completely dissolved
32
Did you put synthetic powder detergent directly into the tank?
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→ Be sure to put it into detergent box.
Depending on the differences of water quality, water temperature and water level,
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sometimes it can affect the degree of foaming.
Putting in too few detergent
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Types of detergents (low foam type detergent)
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Clothes are too dirty
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Depending on the differences of water quality, water temperature and water level,
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sometimes it can affect the degree of foaming.
Putting in too much detergent
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Types of detergents (liquid neutral detergent)
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Did you put synthetic powder detergent directly into the tank?
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→ Be sure to put it into detergent box.
Depending on the differences of water quality, water temperature and water level,
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sometimes it can affect the degree of foaming.
If the softener exceeds the MAX position of the detergent box, it will naturally flow out. (P. 12)
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When closing the detergent box, If you use too much force, it may spill over the machine
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body.
The powder detergent is directly put in the drum or liquid detergent compartment.
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→ Be sure to put it in the powder detergent compartment of the detergent case.
Depending on the brand, the detergent may be diff cult to dissolve when water temperature
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is low.
→ Dissolve the detergent completely and put in the detergent case.
Water is already in the drum. Or detergent was put in after water supply has finished.
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→ Flush a cup of water into the detergent case.
Lumps of detergent were put in the case or the detergent was put in the wet detergent case.
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The water supply filter is clogged with dust, interrupting smooth water flow.
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→ Using water containing many impurities such as well water causes dust to accumulate.
Clean the filter. (P. 35)
Detergent, softener or water remain in the detergent case.
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→ Clean the detergent case.
→ Turn on the water faucet further, and increase the amount of water supply.
→ ■ D epending on the brand, some softeners may be diff cult to flow. Dissolve the softener
with the same amount of water completely and put in the compartment. (Softeners of
some brands are solidified when mixed with a small amount of water and cannot be
used.)
In the [Soak] program, small amount of softener may remain. This is not a malfunction.
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Softener is stuck to the detergent case.
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→ Remove the cover and clean the tube of the case with a soft cloth or cotton-tipped stick.
→ Remove the cover and clean the back side and tube of the cover with a soft cloth or
cotton-tipped stick.
(continued)
Check the following
Putting too much clothes into the machine
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