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Appendix 2 - Troubleshooting
Optical Errors
I have an Error 9 message
Error 9 is caused by the blank cuvette being too
dark to allow the blanking step to be carried out.
Check that the correct cuvette is being used i.e. ensure
the sample cuvette is not being used for blanking.
If the sample is too highly coloured or contains
significant solids, dilute and repeat the blanking step.
If the problem persists and the blank cuvette is not
the issue, clean the optical chamber by removing
the access cover and cleaning with a soft cloth.
Do not use corrosive or abrasive chemicals.
I have an Error 7 message
Error 7 is caused by too much ambient light
reaching the detector. Use the light cover
provided with the instrument.
Check Standard Issues
How do I maintain my Check Standards?
Check Standards are manufactured to precise
values/tolerances, certified against traceable
reference materials and provided in sealed
cuvettes. Do not decant or remove the sealed
cap from the Check Standard.
Ensure the Check Standard cuvettes are clean
and dry using lint-free cloths before inserting
into the optical chamber.
Insert the Check Standard aligning the orientation
arrow towards the front of the optical chamber.
Values assigned to calibration standards are
defined at 20-25°C. Extremely high or low
ambient temperatures can affect Check Standard
results so ensure standards are at the defined
temperature to effectively validate.
Check Standards have a two year shelf-life, after
which the colours will no longer be valid. Please
dispose of the expired standards after this period
according to the MSDS.
My Check Standard validation has failed
Photometers may fail the Check Standard validation
step due to the requirement for service/calibration.
Contact your local Palintest partner for service
and support.
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Ensure the Check Standards are inserted correctly,
using the orientation mark to align and inserted
fully. Use the light cap to prevent any ambient
light interference.
Service/calibration is recommended at annual
intervals in normal operation.
Battery/Power Issues
My batteries are running out too quickly
Use good quality batteries and always replace the
batteries completely when indicated on the Info Panel.
The battery compartment is located underneath the
Pooltest 25 and secured by four screws.
Remove the battery cover and replace batteries
as a set.
Refit the battery cover ensuring the cover is tight
enough to prevent water ingress. Do not overtighten
as this will damage the screw housings.
The Pooltest 25 has a number of power-saving
features such as auto-dim of the backlight and
automatic power down after inactivity (See
Section 6). Activating these features will prevent
power being used unnecessarily.
Using the USB port to provide power will
automatically prevent battery power being consumed
when mains or external power is available.
My photometer will not switch on
The Info Panel provides an ongoing indication
of power available from the battery supply.
When the voltage falls below 3.0V the Pooltest 25
will not switch on as the available power will
not be sufficient to provide effective photometric
testing.
Use the USB cable to provide an alternative
power supply. If the photometer still fails to
switch on, contact your local Palintest partner
for service support.
My USB power supply is not working
Ensure your PC is not operating in power save
mode or the mains supply is not isolated.
Replace the cable with an alternative to ensure
the cable is not faulty.
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