Software Problems - Epson Perfection 636U User Manual

If you're having trouble scanning
while using the optional
equipment . . .
Make sure the option is correctly
installed and connected to the
scanner's option interface.
Make sure you select the correct
Document Source setting (
Document Feeder (ADF)
,
for neg.Film TPU for pos.Film
for the option and your image.
Make sure the unit is completely
closed.
If you're using the transparency
unit, make sure it is turned on.

Software Problems

If you can't open the EPSON
TWAIN driver . . .
Check the USB cable connection.
Also, make sure the scanner's
operate light is on. The scanner
must be turned on before you start
your computer. If necessary, turn
on the scanner and restart your
computer.
Check that your system recognizes
your scanner. Check System
Device Manager in the Windows
Control Panel.
Check your scanner source setting.
Make sure you selected
TWAIN 3(32-bit)
EPSON TWAIN 3U
Auto
,
TPU
)
EPSON
(Windows 98) or
(iMac).
If the scanner software doesn't
work properly . . .
Make sure your computer meets
the system requirements listed on
pages 4 and 5, and supports any
software applications you are
using.
Check your computer's memory.
See if the computer has enough
memory for your software. If
you're running other software at
the same time, using RAM
resident programs, or have many
device drivers, the computer may
not have enough memory. (See
your software and computer
manuals.) If you are scanning a
large image or scanning at a high
resolution, your computer may
not have enough memory to
process the image.
Check your software installation.
Make sure that your software is
correctly installed and set up. If all
else fails, uninstall your software,
then reinstall it.
If you need to reinstall your
scanner software . . .
Note: If you are using an iMac, you
must uninstall EPSON TWAIN
before reinstalling it. See page 40 for
instructions.
1. Insert your scanner CD-ROM in
your CD-ROM drive.
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