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Epson 1250 - Perfection Photo Flatbed Scanner Product Support Bulletin

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EPSON
Date:
April 2, 2007
PSB #:
PSB.2007.04.001
Reference:
TI 06-0491 Rev.B
Product(s):
Expression 10000XL/1640 XL/1680/1600/800/836 XL, Perfection
3490/3590/4490/V700/V750/V100/V350/1240U/1250/1260/1640/1650/1660/
1670/2400/2480/2580/3170/3200/4180/4870/4990/640U/1200U/610, GT-
2500/15000/30000 series scanners
Subject:
Scanning Application Force Quits on Mac OS 10.4
This bulletin was created to inform you of an error that may occur when opening a TWAIN-
compliant scanning application on a Macintosh computer running OS 10.4.
Description of Problem:
When launching a Twain-compliant scanning application after deleting your Epson Scan driver
with an Epson Scan uninstaller not compatible with your scanner model, the application will
force quit during start-up. For example, using a Perfection 4490 driver uninstaller to delete a
Perfection 3490 driver will cause your scanning application to suddenly close during start-up.
This issue affects the following TWAIN-compliant applications:
EPSON Creativity Suite
Copy Utility
Photo Impression
Photoshop Elements
Photoshop
Photoshop CS2
This issue can also occur under the following conditions:
1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can
2) Upgrading your scanner and using the Epson Scan driver from the new scanner to
delete the driver from the older scanner, and then installing the new driver
Operating Systems Effected:
Mac OS 10.4 to 10.4.9
Affected Epson Scan Driver Versions:
2.70A or later
Product Support Bulletin
When pressing the Scan button, the Scan
Assistant force quits
Force quits during start-up
Force quits during start-up
Force quits during start-up
Force quits during start-up
Force quits during start-up
Page
1 of 2
PSB.2007.04.001
Originator:
VS
Authorization:
Total Pages:
2

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   Summary of Contents for Epson 1250 - Perfection Photo Flatbed Scanner

  • Page 1

    Force quits during start-up This issue can also occur under the following conditions: 1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can 2) Upgrading your scanner and using the Epson Scan driver from the new scanner to...

  • Page 2

    ! Use the driver specifically written for your scanner model to uninstall the Epson Scan driver. ! If you have more than one Epson scanner model on your computer, use the driver specifically written for each scanner to uninstall its respective device driver.

  • Page 3

    Series Scanners; Stylus CX5200/CX3200/CX5400 All-in-One Products Subject: EPSON Scan TWAIN Ver. 1.28 for Mac OS 10.2 to 10.3 This bulletin was created to inform you of an updated Epson Scan Twain Driver (1.28A) for the following models: Perfection 610/640/1200/1240/1250/1260/1640/ 1650/1660/1670/2400/2450/3170/3200 series scanners, Stylus CX3200/CX5200/CX5400 multi-function devices, Expression 1600/1680/1640XL series scanners.

  • Page 4

    • This driver does not support “Fast User Switching” in OS 10.3. This feature must be turned off before using Epson Scan. • You may receive an error “Epson Scan cannot be started” when trying to scan from a Perfection 2450 that is connected to a USB 2.0 supported port. To avoid this error, use a Firewire connection or a USB 1.1 only supported port.

  • Page 5

    The following steps will allow most of Smart Panel to install on a different drive letter other than the default. The Epson Twain and Scan to Web programs will only install on drive C:\. 01) Using "Auto Run" let the installation start, then "Cancel" the installation at the program selection screen.

  • Page 6

    Page 2 of 3...

  • Page 7

    12) Follow steps 5 through 9 for any other Smart Panel applet to be installed 13) If Epson Twain has not been installed, go to "Twain 5.x" and run disk 1 14) Restart system and test the software with the scanner...

  • Page 8

    Perfection 1240/1250/1640/1650/1260/1660/2400/2450 Making Adjustments in Epson Twain 5.X.X Subject: This bulletin was created to inform you of a procedure for making adjustments in Epson Twain 5.X.X Description: 01) When using the TPU (transparency adapter) in manual mode or auto mode the scanned image is not correctly detected.

  • Page 9

    Epson TWAIN v. 5.75A for Apple Macintosh OS X 10.2 and Image Capture Subject: This bulletin was created to inform you of an issue that can occur when using the Epson TWAIN driver (v. 5.75A) in Apple’s Image Capture utility on a Macintosh computer running OS X v.10.2 to v.10.2.4.

  • Page 10

    EPSON technical support representatives will only be able to support customers who have Epson products that are configured in accordance with the operating system requirements outlined here and in the product’s documentation.

  • Page 11

    2.) For Windows 2000 or XP you must be logged in as an administrator or as a user with administrator rights before you can install and use EPSON software. USB hubs must be self-powered and connected in a first-tier configuration for reliability Macintosh OS USB 1.1: Apple Macintosh computer (G3, G4, or iMac) with built-in USB port, running Mac®...

  • Page 12

    Description of issue: If you are using Copy from EPSON Smart Panel 2.5/2.6 or you installed the Copy utility 2.00A patch for Smart Panel 2.0A/1.0.xA, you may find that the program produces copies with a light gray/blue/pink background.

  • Page 13

    Click on the “Image Adjust” button. You will notice the Auto Document Enhancement OFF button is selected (highlighted in dark gray). Click the ON button. You will now notice that this button is selected (highlighted in dark gray). Now click on the large green Copy button, your image will be scanned and printed. The copy of your document should look very close to the original with no background colors added.

  • Page 14

    Administrator rights and Power users have sufficient access privileges to install and use Smart Panel. If a member of a Restricted user group is able to install Epson Smart Panel, the program will need to be manually removed by an Administrator logged on in “Safe Mode.”...

  • Page 15

    Description of Issue: Epson Smart Panel includes a utility called Copy that is used for scanning and printing documents. Although Copy works with non-Epson printers it does not support all models. Epson periodically releases updates to support the newer models.

  • Page 16

    1) First, verify that you have installed the latest version of Copy (currently 2.00A). Launch Copy and look for a green screen. This is version 2.00A and it should look like this: If you don’t see this on your screen then visit our web site at www.epson.com and download the Copy update.

  • Page 17

    6) Click the Device Settings button. This will bring up the Device Settings user interface. In the Output Device field (the default printer will be listed here), click on the arrow. This will bring up the Output Device Chooser window. The screen should look like this. 7) Change the printer name to the one you want to use and then click OK.

  • Page 18: Installation Instructions

    Perfection 1640SU Office Perfection 2450 Photo Note: Epson and other printer vendors continually release new models into the market. If your printer does not work with the updated Photo Print Utility, please check the Epson web site for updates. Photo Print can be downloaded from Epson’s web site. From your browser, enter this URL: http://support.epson.com/filelibrary.html...

  • Page 19

    Note: You must install the update files in the same directory as the original version of Photo Print in order for the update to work correctly. If your installation of EPSON Smart Panel was performed using the default directory you need to install the files to the following location on your Hard Drive C:\Program Files\Epson\EPSON Smart Panel for Scanners\Photo Print Utility.

  • Page 20

    You will see a Setup Complete window, click Finish to complete the install. 10. To verify you have properly installed the update open Epson Smart Panel and click on the Photo Print Button. You will see a progress window that says "Setting up printer." Before you print, have your media type, print size, and Printer Driver set to the correct settings.

  • Page 21

    Copy Utility has problems working with non-Epson printers. Description of Issue: Epson Smart Panel includes a utility called Copy that is used for scanning and printing documents. Although Copy works with non-Epson printers, it does not support all models. Epson periodically releases updates to support the newer models.

  • Page 22

    You must install Smart Panel from its own folder. Start your computer in 9.2.1. From the Software CD open the Smart Panel folder. Click on the Epson Smart Panel Installer icon to install. Before you can launch Smart Panel you must install the Stylus Scan Updater. The file can be downloaded from the Epson web site.

  • Page 23

    Twain Driver Installation: 1. Start your computer in 9.2.1. 2. Install the Twain driver. 3. Connect and power on the scanner. 4. Restart your computer in OS 10.1 5. Start Classic Launch your scanning application Page 2 of 2...

  • Page 24

    Description of Issue: Epson Smart Panel includes a utility called Copy that is used for scanning and printing documents. Although Copy works with non-Epson printers it does not support all models. Epson periodically releases updates to support the newer models.

  • Page 25

    1) First, verify that you have installed the latest version of Copy (currently 2.00A). Launch Copy and look for a green screen. This is version 2.00A and it should look like this: If you don’t see this on your screen then visit our web site at www.epson.com and download the Copy update.

  • Page 26

    7) Change the printer name to the one you want to use and then click OK. Click on the Green button to start scanning.

  • Page 27

    This bulletin was created to inform you of a patch that is now available for the Scan to Email utility that is included on Epson’s Smart Panel 2.0A. The patch (v.2.01P01E) fixes an issue that may occur when using Scan to Email with MS Outlook 2000/XP and Outlook Express v.6.0 on Windows 98/Me/2000/XP.

  • Page 28

    Epson Smart Panel software and install the update automatically. Run Setup.exe and the Install wizard will find the location of Epson Smart Panel software on your hard drive and prompt you to continue. Click "Next." The Install wizard will then finish. Click “Finish” to complete the update and exit.

  • Page 29

    Windows Still Image Monitor as a "push button" event; this causes Epson Smart Panel to appear to launch on its own. In most cases, invoking TWAIN or pressing the scan buttons does not wake up the scanner.

  • Page 30

    This bulletin was created to inform you of an issue under Windows Me where the Photo Print Utility in Epson Smart Panel Version 2.0 will display an error message if attached to an Epson Stylus Photo 780/890/1280/785EPX printer running printer driver version 6.0 Description of Issue: The Photo Print Utility in Epson Smart Panel Version 2.0 does not work properly with the original...

  • Page 31

    "OK". Answer yes to all questions about removing files and Status Monitor 3. 3. Once the Printer has been removed, you can then also remove "EPSON USB Printer Devices.” 4. You will be asked to reboot at this point, power off or disconnect the printer and reboot your computer.

  • Page 32

    8. Once the printer driver has been installed, verify that is issue has been resolved by opening Epson Smart Panel and clicking on the Photo Print Button. You will see a progress window that says "Setting up printer."...

  • Page 33

    Photo Print Utility, keep checking the Epson web site for the next revision. The Photo Print Utility is updated on a regular basis. The new Photo Print Utility can only be downloaded from Epson’s web site. Enter the URL listed below on your browser to access this web page.

  • Page 34

    You will see a Setup Complete window, click Finish to complete the install. 10. To verify you have properly installed the update open Epson Smart Panel and click on the Photo Print Button. You will see a progress window that says "Setting up printer." Before you print, have your media type, print size, and Printer Driver set to the correct settings.

  • Page 35

    Subject: Links to Smart Panel Patches This bulletin provides information and links to patch updates for Epson Smart Panel software that is packaged with several of Epson scanner and all-in-one products. The links provide instant access to the patch files for easy download and installation.

  • Page 36

    Special note: To avoid the “In current MAC OS there are no applications that can be run normally” error, install Smart Panel from its own folder (EPSON Smart Panel) and the printer/scanner drivers from their own folders (Epson Stylus Scan 2000 or 2500).

  • Page 37

    *Note: Epson and other printer vendors continually release new models into the market. If your printer does not work with the new Copy utility, keep checking the Epson web site for the next revision. The Copy utility is updated on a regular basis.

  • Page 38

    2. From the Start button click Run and then Browse. 3. Search for the folder that contains the downloaded Copy Utility file (By default this folder is called EPSON, unless you have manually specified the download folder location). 4. Double-click this file to extract the Setup files.

  • Page 39

    Automatic Document Enhancement feature is off by default. To turn it on, click on the Copy applet to open the Copy Utility. Select Epson TWAIN 5 at the following window and click “OK”. Click on the “Image Adjust” button - Auto Document Enhancement is off by default; notice “Off”...

  • Page 40

    Click on the Auto Document Enhancement button to turn this feature on, notice “On” is selected now and dark gray. This will resolve the light gray/blue/pink background issue in Copy Utility 2.00A. Now click on the large green Copy Button, your image will be scanned and printed. The copy of your document should look very close to the original with no background colors added.

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